Pinnacle Property Mgmt

From the very beginning this company was nothing but a nightmare!!! The approval process for getting into one of their units was lengthy and cumbersome. Once approved we found out rather quickly that any phone calls to Pinnacle fell on deaf ears and were NEVER returned. The preferred choice of communication is email. A request to have our washer fixed took 3 WEEKS with 2 different repairmen.
After we had moved out Pinnacle refused to provide us with a detailed list of any deductions that would be taken out of our security deposit. The reply that we received from Pinnacle stated that they had 45 days to return our deposit. We eventually grew tired of exchanging emails about our security deposit and decided to report this problem to the BBB. This was the only way to get this problem resolved.
If you enjoy doing business with an unprofessional, and unethical organization that constantly keeps you guessing, then this company is for you. Save yourself a lot of headaches and aggravation and look elsewhere!!! BUYER/​RENTER BEWARE!!!

This has to be the worst property management company I have ever dealt with and I have lived all over the United States. From the beginning, Karen, one of the family worker bees, showed she lacked professionalism by delaying the processing of our application and approving us for the property by more than 2 weeks without a phone call or reasonable explanation. Once moved into the property, getting through to any real person at Pinnacle property is a nightmare. You have to leave several phone calls before you get a response and they NEVER answer the phone at all. Read your lease carefully! Everything will be incumbent upon the renter to fix anything that goes wrong maintenance wise within the dwelling. Once again, getting any help from the property management will never happen and only leave you frustrated. Remember this is a family run company and any complaints about how they handle business is disregarded and your concerns are basically laughed off. Please take this warning seriously and stay far away from Pinnacle property management as both a renter or someone who is thinking about listing their home with them.

They’re a great company! Never had any problems with them. We’ve worked with them for a year and a half. Denise is very professional.

If I can give them zero stars I would. I have to concur with everyone else that they are extremely rude (especially Theresa Sherman) and should not be in the management business. Seriously where do our HOA fees go to? They never return phone calls or emails or respond to service requests even if you and the rest of your neighbors are calling them. Then when you tell them everyone else has tried to contact them, they deny deny deny or come back at you with attitude like you are at the MVA or something. Goodness, I’ve waited almost 9 months for a door lock to be fixed. Talk about being patient. And then I realize that the address for the management company is actually in a residential community … isn’t that borderline shady to begin with!!! How are you doing business from a home address?!

In looking for a new place of dwelling for myself and my 17 year old daughter, I came across an add on craigslist
. It seemed appealing to me so I sent an email of request. On the initial agreed upon meeting for a tour with Charmaine Shifflett, I set at the property for over an hour and she never showed, nor did she give a phone call. It wasn’t until that Sunday in which she called me with laughter in her voice saying she had an emergency and apologized. She then offered to show me the property on 7÷12÷13 at 10:30am, this property showing would be with her assistance Jeremy due to her being out of town. Being as though the property is only 7 – 10 minutes from my place of work, I opted to take an early lunch break to view the property of 504 Longwood Street. I set in the rain for over an hour and no one showed. I called their office and Ms. Charmaine at the office and her personal cell phone, to no surprise no response. I then sent the following email «Good morning! Today i took an early lunch break to view the for rent property at 504 Longwood St. I left my job at 10:05am to ensure timely arrival for the 10:30am agreed upon meeting time. However, for the second time no one showed up. More importantly, there was no communication as to needing to reschedule this showing appointment. I contacted your office and left a voice message on your cell. The time is now 11:01am and still no one has shown up or offered an explanation. At this time I no longer have an interest in renting the property as it’s bad business practice to lack effective and open communication e.g. follow up with perspective tenants. In addition i will be providing business feedback regarding this advertisement an my bad experience on the various review sites. I believe first impressions are lasting impressions. Therefore, it is my hope that no one else waste their time with this advertisement.» Upon her receiving this email she contacted me via email stating the following «Nicole, Jeremy was on his way there and had a water leak call. When he spoke to you the other day it was on my phone. So he didn’t have your number with him either. This morning I left the house and forgot my phone so I didn’t have your number with me. I didn’t even realize it until I was at work. Jeremy is at the property now and he didn’t have a number to call you. We are a very small company pulled in different directions and I sincerely apologize for missing two appointments with you. Would you consider going back to the property now to meet with Jeremy? Please call me at 410−760−4203 which is the office number and my extension is 3#. I look forward to hearing from you. Again I sincerely apologize.» First impressions are often time lasting impressions. This is not a realty company I recommend anyone uses.

I signed up for a Unilocal account just so I could rate Pinnacle Properties. They are terrible. I would avoid having them manage your HOA at all costs! I have only spoken to the «owner» over the phone and she is VERY rude. They like to blame the home owner when there is a mistake which was caused by them in the first place. The whole place is incompetent and unorganized. How are they still in business?!?

This «property management» company is run by real estate agents and not certified community managers. They are extremely unprofessional and border on shady. They treat the homeowners as if they do not know anything about their properties or proper construction practices. The businesses they work with do not seem reputable and will not provided the MHIC numbers when requested.
Avoid at all costs!

Pinnacle Properties is owned and operated by incompetent people. They never respond to emails. If you call their emergency line, they never answer. If you make a report to them about something that requires their immediate attention, it is never taken care of. They are also very unorganized.
The customer service they provide is awful. They are very rude when you call the office to ask a question or to report an issue regarding the property they manage.
It’s a family owned and operated business. The wife works in the office; the husband-​not quite sure what he does (he talks a good talk but sure doesn’t follow through with anything); and the son, he just stands around and smokes and flicks cigarette butts on the ground. A very unprofessional group of people who should not be running a business.
I do NOT recommend Pinnacle Properties!!!