Progressive Concierge Claim Center

Nobody is ever happy about being in an accident and having to get their car fixed. But the guys at the Glen Burnie Progressive Concierge Center made it as pleasant as it could possibly be… they really went above and beyond and had a great sense of humor the whole time.
I hit a deer while driving on Kent Island… ON THE KENT NARROWS BRIDGE. I mean, really… who hits a deer ON A BRIDGE. This girl, that’s who! My friend has a theory that it was dropped by Sharknado, which makes about as much sense as anything else I can come up with.
But anyway… the car was still drivable, but not very pretty. These guys set me up to drop it off the very next afternoon, since the Gorilla Tape holding the trim in place was making me a little self-​conscious. When I pulled up, they had my paperwork and rental car ready and waiting for me, I was in and out within 10 minutes. Josh was fantastic, making sure I had everything I needed, and helping me move everything from my car to the rental. And as for the rental… I was totally expecting some tiny little economy car just to get me through. But NO… they hooked me up with a 2015 GMC Terrain with all the bells and whistles. Seriously, it was nicer than my own car! And the heated seats came in really handy when I bruised my tailbone snow tubing, but that’s a WHOLE other story…
They gave me an anticipated date the car would be fixed, and it was actually ready a day early. Josh called me a couple of times in the interim just to keep me updated. Again, top notch service on my return. They even aired up a tire that was a little low for me before they let me take off.
So two big thumbs up to the folks at Progressive, Flo has taught you well!