Service King Collision Repair of Glen Burnie

I was sent to Service King by my insurance company when my 2009 Pontiac G8 GT was hit by a red light runner with no insurance to repair the dog leg area of the drivers side ¼ panel that he hit. I dropped my car off and was told 3 to 4 days, a week later I was told it was done. Upon arriving to pick up my car I found a large lump of body filler that was left on the drivers rear door jam, they apologized and said they would take care of this. The next time I was told the car was done I came in to find they put a dent in the ¼ panel they were to repair, they tried the «it was already there» bit but I KNOW every dent and nick in my car so not happening. They again apologized and said they would fix it. A couple more days go by and I’m told again its ready, this time there was over spray of clear coat on the windshield and rear window. Oops we’ll fix it they said and a few days later I go to pick it up again (4^th time for those who lost count) and this time it was clear that who ever buffed my car had NEVER seen a buffer before let alone used one, there was buffer marks all over the whole car which is black so it looked like hell! Once again we’re sorry and we’ll fix it, a few days later the car was done FINALLY!
Fast forward several months to me getting air in my drivers side rear tire and I find RUST on the ¼ panel! So back to Service King where the new manager agreed the rust was their fault and it would be fixed and within a day of dropping my car off again he called me to ask me to come down to look at something and showed me where the rust had been clear coated over, I asked him if he thought it left Pontiac this way and he said he didn’t know to which I assured him it did not. I asked him if he thought the rust could have been from the fact they had the car the 1^st time for almost 3 weeks to fix a 5 inch tall 2 inch wide ¼ inch deep small dent that for some reason they needed to scrap the undercoating off the edge of the wheel well exposing the bare metal to the air and then cleared over the rust because they never looked under the lip again, once again he conceded that this was also the most likely reason for the rust and that they would fix it. So they fixed the underside of the wheel arch but now my insurance company was back involved because of all the screw ups. An adjuster was sent out and he said all their previous work to my car was substandard and should all be re-​done, the manager didn’t really want to have to re-​do the whole job so he and I made a deal that he would have the car buffed out and that the paint would look great and he’d repaint my rock chipped front bumper free of charge as an apology for the trouble I had been through and I excepted his deal.
2 days later I was called that my car was done and to come pick it up, this was after 5 pm and I arrived at Service King around 6 and they had my car inside and said it was all ready to go. The car was FILTHY both inside and out, the drivers side floor mat had so much body shop dust on it I couldn’t see the Pontiac emblem on it! The bumper looked fine and the ¼ panel and door jam did to so I figured I’d get it out of there and clean it myself. That weekend I started to clean my car and found they had buffed through the clear coat of the door jam down to the paint and had tried to cover this up with black color match wax that wiped right off exposing the mess they tried to hide! Then when I was doing the front I found the bumper wasn’t on right so I began to look a little deeper and found they had ripped the captured nut out of the fender that the bumper is secured onto and damaged the fender in the process!
Once again back to Service King and I showed the manager who had my car taken right in and the whole bumper removed Again to make sure nothing else was damaged, thankfully there was not (or so I thought) He asked if I wanted then to fix the fender they had damaged but at this point I just wanted to get away from Service King but they had to re-​clear the door jam again! So once again I drop it off but this time I’m not such a Mr. Niceguy as this is now the 8^th time it will be in their shop in 8 months time for them to repair a small dent! The manager was not there but the assistant assured me they could fix my car, guess what, they couldn’t! The clear coat has 3 runs in it, its cloudy, and they missed a spot not to mention they got over spray all over the roof!
So now my car has to go to a different body shop to be repaired to which that manager can’t believe that Service King is still in business if this is how they repair cars.
Today I found they damaged the front bumper where the fog lights attach and I may have to replace it which will cost me in excess of $ 1000!
The manager is a nice guy but his shop is a joke! STAY AWAY FROM SERVICE KING IN GLEN BURNIE !!! If your insurance company tries to send you there show them this review and tell them you don’t want to have to go through this too.

Great service, great work. Nice lobby. Free coffee while waiting, staff is very helpful and will make anything wrong right!

This would be a 5 star biased on the final product but a 1 based on a amount of headaches they provide. It took 6 – 7 tries for them to finally get the pant correct on our car. The said part was I had heard nothing but good things about this place before hand and while their work was good it was not good enough for me to go back again due to the amount of re-​work that was needed.

After 12 years of successful, accident free driving, I rear-​ended a car on my way home from work on 895. Needless to say, it was a pretty traumatic experience. I had my car examined by an Allstate representative at Sterling, and he recommended that I just have the work done there. I was a little skeptical, because I’m insanely afraid of being taken advantage of because I’m a girl, and even though I’m 28, I look like I’m 15. So I went home and thought about it for awhile.
I eventually came back to Sterling because, having never used a body shop before, I didn’t really have an idea of another one that I could use. I was so glad I decided to go with Sterling. The process was ridiculously easy. I dropped my car off one evening after work, and was told that most, if not all the parts, had been ordered and were in the shop. The next morning, Sarah called me with an update. She informed me that my car was going to require some more parts that were not anticipated, but not to worry, they would take care of consulting Allstate for the payment. She said that I should expect to have my car back by the end of the following week.
I was surprised to hear back from them less than a week later that the car was finished. I went in, paid only my deductible, and drove my car home. The rest of the payment was taken care of between Allstate and Sterling. I didn’t even have to be involved. The work looks fantastic, and I can’t even tell that any of the parts are different than the originals. The customer service was amazing, and everyone I talked to at Sterling was friendly, helpful and courteous. Mostly, I’m just happy that they took care of everything and helped put my mind at ease about an otherwise stressful experience. I would highly recommend Sterling Auto Body Center in Glen Burnie to anyone.

I have to say I was very skeptical about having my car fixed here. Allstate apparently owns or has some stake in the Sterling Autobody Centers. That almost seems like a conflict of interest to me since Allstate would want your car to be fixed as cheaply as possible to save their insurance company money. I am new to the DC area and I decided to give them a try since I didn’t have very many options and I wanted my car fixed so I could get back on with my life. They actually came to my house and towed my car to their center which was a big plus. They also contacted me about the status of my repair in a timely manner. Better yet they fixed my car 4 days earlier than expected. They were very professional in their interaction and explained all the final charges. The repair also looked great and so far 2 weeks out I have had no problems. Really glad I got lucky with this place since I have heard so many horror stories in the past about car repair shops. If your experience with them is anything like mine then you should be in good hands.