Severn Graphics

I’ve done business with Severn Graphics for years as an artist. I use them for scanning my art for reproduction. The results have always been perfect, the colors spot on and it looked like the original. I’ve tried other places and been disappointed.

Have done business with this lab over various years. They did good work for me in the past but I use them sparingly because they are very expensive (not even competitive anymore) and not close to my home. I use them only because they can print any size photo you want; most printing services print standard sizes anymore. Colleen in production really is a peach and wants to please. The recent problem was the images I sent differed from what I got (darker); it’s the calibration of my monitor, they say, which hasn’t been the case with other printers. The bill was over $ 100; they said I could redo them for half price; of course I’d have to throw in a $ 25 proof if I wanted to ensure the darkness was just right. So now we’re talking $ 190 for three prints, which includes three prints I don’t want. I don’t think so. This is not good customer service for a person who has gone here for years.