Tate Dodge Express Lane Service

This place is AWFUL! AVOID AT ALL COSTS!!! I took my car in Saturday morning for an oil change in the «Express» service and it took TWO HOURS even though I arrived at 7 AM, when they open. Sure. There were a couple folks in front of me, so I didn’t expect it in 20 minutes; but two hours?! That’s a joke.
Then, as it turns out, my car has been leaking me quart of oil since. My husband threw it up on our jack only to see the nut on the drain plug was so damn tight that it warped and cracked the oil pan. When he took it back to tell them the problem (mind you, this is 48 hours later), the response was insane: «We can’t be sure that this was done here.» You have the audacity to impugn my character and suggest that someone else did it? WHY WOULD I HAVE ANYONE ELSE TOUCH MY OIL TANK WHEN YOU *JUST* CHANGED IT!!! They were trying to charge my husband for the new oil pan and labor (a $ 500+ repair ticket).
So, yeah, this place can go f*ck itself. Use at your own risk.

Great service! Although the wait was about 2 hours! At the end of my visit I received a car wash voucher! I will be back for my next oil change!

Great service! Went with Dana had no problems with them. I’m.very please with them in the service department

I went to get a oil Change. They are suppose to have an Express Oil Change, not true. There is nothing EXPRESS about it. I was told that there is a 2 and half hour wait. That is not Express. I asked if I could leave and come back in 2.5 hours. I was told that it still might be a 2.5 hour wait. To me that is false advertisement, I was also told that they did not take appointments for oil changes. So if you are going to get an oil change, pack a lunch.

I have been going their for the last couple years, love the special oil changes they have. Great customer service!!!

While they get the job done don’t expect a lot they are more concerned with self preservation then cust service in my opinion.