Verizon

Terrible host service when I’m open the door, she act like I make problem here, no said hello, I don’t understand because I not start conversations to her yet, something wrong with her, I just come ask about my account Verizon !!!

On December 8,2015 I walked in the Verizon Store in Glen Burnie, Maryland. I was actually ushered in the store with warm Hospitality. Then this beautiful young lady by the name of Stephanie Soto assisted me, what great knowledge and confidence assured me of the great, good values the store was offering. Stephanie is sure the best employer I have met and she deserve the Verizon Excellence Award. SHE IS DESERVING.

Went in last week to buy an IPhone 6. There were more than 11 sales reps but I was told I needed to wait. they discussed who would help me, I even heard one guy decline as he was talking. I sat there for 10 minutes before approaching a group of them and asked what I was waiting on since they were all just standing there and they all had little IPads in their hands. My question was greeting with a very nasty «What is YOUR name sir?’ I said, I am the only customer here, its the only one on your board there. she said, I will find someone to help you. I replied I would spend my money someplace else. I informed Verizon Wireless corporate about this but got an auto response. they just don’t care.

What a total nighmare!
Some of the worst customer service ever!
Sales associate giving me wrong information. managers not able to mend mistakes from sale’s associates. What a total nightmare!
Thanks to the sale’s associates in this store I was not able to upgrade my devise.
I am not asking for extraordinary services. Just plain clear information! That’s all!!!
And if there are any mistakes form sale’s associates made to customers? Help customers to be happy and mend stores associates mistakes! That’s all!!!
Is that to much to ask?

I first walked into the store and stood around for a while waiting to purchase an iphone 6. I knew that there was a wait for them because they were on back order but i felt more comfortable going in the store rather then online. I waited for 25 min with my husband and son until I finally asked someone when I would be helped. I was then told by a Jamie, that I had not signed in, he said you must have walked past me and not got signed in. So he signed me in but in formed me that i NOW have 2 people in front of me, I wanted to leave but my husband said we could wait. Then when 15 minutes went by i asked how much longer he said I had been skipped for someone that came in after me, but since they were purchasing a case they got moved to the front per the manager. Whom out loud said «oh she can wait or do it online». I was so upset but a lady by the name of «rodriny» (according to my receipt) came over to me (out of que) and apologized for what she overheard and helped me out. She even talked me in to the 6 plus when I was adamant that I only wanted the 6. She is the ONLY reason I’am giving you 3 stars and she should be rewarded.

The service was outstanding! The girl who helped me was nice and very Knowledgeable. this was a very pleasant visit.
the only thing I don’t understand about Verizon is why they make you order everything online and check in to be helped in store. All I wanted was a screen protector!
Also Fed Ex has to make one failed attempt to to your house in order for you to pick it up at fed ex personally. Huh???

Worst service I’ve ever had. Guy kept walking away while waiting on us to gossip with other employees. Employees were openly talking about customers in the store. Guy lost all of my stuff on my phone. Pictures, contacts, EVERYTHING. Then blamed it on me. Luckily, I’m smarter than he is and was able to get everything back. He put a case on my phone incorrectly and now I can’t get it off and there’s hair and debris under the screen protector. It’s disgusting. Also can’t use the bottom row of my keyboard correctly because of the debris. Don’t go here, everyone is the store while I was there was mad, and rightfully so, we were all being treated like second class citizens and not people shelling out hundreds of dollars for a gadget. The guy also canceled our new cheaper plan even after we told him not to.

I worked here for a little while and it is great corporate store. I have nothing wrong with the people inside the building. They can be a bit lazy at times, but they get the job done. The management is decent, the customer service when I was there great but it has gone down hill since I have been gone. But you get what you pay for here.
Pros:
Great Staff
Verizon Quality
Cons:
Pricy
Sub Par Customer Service
I would go back here if I need to pick up a charger or something but thats about it. Not the best Verizon store I have been in.