When we went there I ordered one of their breakfast skillets and it came out burnt to a crisp. The coffee was pretty burnt and subpar as well. I guess I can’t expect too much out of a Dennys, but I expected more than that. Despite the food being almost inedible, the service was awesome, the waitress was very nice, attentive, and very good at her job, too bad the cook(if you want to call him that) wasnt.
Susan A.
Rating des Ortes: 2 Collinsville, IL
Shay is a great waitress, recently cleanlines of restaurant and food quality and gone down
Steven B.
Rating des Ortes: 1 Granite City, IL
Took a waitress over 5 minutes to ask us if we wanted drinks after we were seated biscuits were dry and hard like they sat out all day eggs weren’t cooked the way I asked and just avoid here at all costs
Joseph S.
Rating des Ortes: 5 Chicago, IL
One of the best Denny’s I’ve been to in years. This location still cares about the franchise, unlike the remaining ones around the country.
Mason P.
Rating des Ortes: 1 Rushville, IL
Service was average. Food probably slightly below. They vacuumed the floor multiple times while we were eating. Fights between kitchen staff and servers were a frequent occurrence as well as loud shouting through the window between the bar area and kitchen. Understaffed and very unorganized. Probably will not be coming here again.
K C.
Rating des Ortes: 1 Collinsville, IL
Straight up nasty… menus sticky, couldnt get 3 drinks right, tables and floor dirty, my husband went to the restroom and there was throw everywhere. The employees are horrible, and to be honest I dont even think our waitress washed her hands after cleaning up other peoples mess before serving our food to us. They swept the floor twice in 10 min and there is still stuff on the floor. The broom and other cleaning supplies are stored right behind my moms head. Instead of being stored behind the wall. It is right behind our heads. So when they grab the handles they are almost brushing their nasty hand in our hair. They lift the menus up and making a sticky noise as if covered in syurp. Instead of cleaning them. They just throw them in the stack. I could hear the noise from 10 feet away. I told them that grits arent supposed to be watery and they looked at me like I was stupid. The only reason they got 1 star was because Unilocal made me. We will never eat at a Denny’s again. for this place being newly remodel this place needs to be shut down.
Bruce A.
Rating des Ortes: 1 Alton, IL
First negative review I’ve had to leave on an establishment. This Denny’s was recently remodeled. Unfortunately, it’s still dirty. Two dirty coffee cups, spotty glassware, and not even an apology from management. The waitstaff were very inattentive and seemed inconvenienced to do their job and keep our drinks full. Food was just ok and took far too long to arrive for as few tables as they had seated. We won’t be back.
Megan S.
Rating des Ortes: 4 Troy, IL
I’ve been here a few times with my kids. It’s what you would expect from a chain restraint nothing super amazing. I do have go say all three times I’ve had outstanding service. I’ve also had a manager check in on us each time to make sure everything was to our liking.
Jeffrey S.
Rating des Ortes: 1 Bethalto, IL
Went there on a Sunday morning and grant you they were busy but people were not waiting. Server was prompt and attentive. Food did not arrive for 40 – 45 min after ordering. I have only sent back food twice in my life and today makes 3. My eggs were runny but the mushrooms were still not cooked. They were better when they came back but not fully cooked. I chose just to not eat all of the, The sausage was good but the hash browns were rubbery. No flavor in the food at all. Waitress knew I was not happy since I left the majority of it. Manager, at checkout did not ask how our experience was, so I told him, after I paid the full bill. I then told him that was the worst breakfast I ever had, to which he said I wish you would have said something and I would have done something to the bill. I told him it was not my responsibility to ask how my meal was, it was his and the waitresses. He then said, well we have been busy! Really… that is your best response to a customer. I won’t be back Denny’s.
William E.
Rating des Ortes: 1 Belleville, IL
My girlfriend and I went to Denny’s on a Tuesday evening. Walked in at 6:25 pm with plans to catch a 7:30 pm movie a few blocks away. The manager was acting as hostess & cashier. She didn’t greet us or really even look at us as we were standing waiting to be seated(along with a few other people). She was slowly pushing some tables together and wiping off other tables. After 5 minutes she grumpily said«go sit in that booth over there and I’ll get you menus.» Our waiter was pleasant and seemed to be rushing around a lot. There were at least 3 wait staff in addition to the manager, but it seemed like no one was getting food. We did learn that Tuesdays are«kids eat free» nights, so that’s I’m sure a factor. Still the place wasn’t even half full. We ordered our food within a few minutes of being seated, but after 25 minutes of no sign of food(or drink refills) I finally flagged down our waiter and asked when we might get our food since we were trying to make a movie. He said the kitchen was backed up but he’d ask. I heard him ask the cooks(since we were right by where they hand food out) and the cooks seemed to be yelling at the guy nastily. He went and told the manager, who then went back into the kitchen. Neither our waiter or the manager bothered to tell us what the timeline was on our food. When our food(2 sandwiches with fries) finally did come after a 30 minute wait it was hot and tasted fine. When I went to the cash register to pay, a nice young waitress stepped up to the 2nd register to help the manager ring people out(I got her). After paying with a debit card, she printed out my copy of the receipt with my tip added. My total was WAY off. The waitress had put my total amount(bill plus tip) down as my tip, meaning I’d left an $ 18 tip on a $ 14 bill for a total of $ 32! I was the one that noticed. I had to wait 5 more minutes for the manager to fix the billing issue. Based on this experience, I will not be eating at this Denny’s again and doubt I’ll ever try another one. Also, dine on a Tuesday evening at your own peril!
Sally Y.
Rating des Ortes: 3 New York, NY
For a chain restaurant, I would have hoped for quicker service, but my experience at this Denny’s was quite slow. I’m not sure if they were understaffed or maybe a handful of people were new, but we waited about 10 minutes for our waiter to show, and double that time frame for our food to come out. Regardless, the staff was incredibly friendly and the food was delivered to us hot and delicious.(I was worried it was going to come out cold.) Not a bad overall experience, but I hope they get their timing better managed!
Jeremy B.
Rating des Ortes: 1 Maryville, IL
It could use a good scrubbing
Rob B.
Rating des Ortes: 3 Mays Landing, NJ
It’s Denny’s: The food isn’t great, but it works in a pinch, especially when nothing else is open.