Michelle’s Xtreme Cleaning Service

Wish I could give no stars as it is difficult to rate a company that just does not show up, answer their phone, reply to texts or emails.
Had a certificate as a gift which was great until I tried to use it.
They were not available the first dates I gave, tried again and waited almost a week for a response to an email and a date was set. When I asked what time I was told that it would have to be another day. I agreed and was told any time that day, so I asked for afternoon. Agreed that 1pm would work and arranged for someone to be there, they never showed up.
My first call was answered, but she hung up when I said who I was. My friend, husband and I have been calling, emailing and sending messages for a week and still have no resolution.
Buyer beware

I bought 2 gift certificates last year. One for myself and one for a friend. I thought it was a brilliant gift! I used mine in March. Their cleaning was average at best. I paid for a service and got my bathrooms and kitchen cleaned. I wondered why my daughters bathroom smelled of Pinesol — it was a very strong smell. I just thought they had used a lot of it until I discovered they had left the empty bottle in the garbage can.
My friend had a time and a date scheduled (which was not an easy thing to do) and they never showed up. Michelle won’t answer her phone and won’t call back with an explanation.
So unless you have money to throw away– BEWARE! Save yourself some time, aggravation and money and hire a professional!

Really nice people. Average work at best. Michelle came over a few hours after her scheduled appointment, and she did let us know the night before, so that was no problem. However. We signed up for the deep clean, which meant floorboards, and pretty much taking care of the entire house cleaning. Her, and her daughter I’m guessing came over, and when they left, everything was a bit cleaner. For $ 150 though, we expected what we saw in the listing, which was cleaning the floorboards, and cleaning every room, including the basement bathroom. The basement bathroom was cleaned, if that meant the sink and toilet, not the floors or shower. The shower down there wasn’t touched.
The things that really ruffled us, was that we cleaned our sheets and blankets for each bed, left them on the bed to make, and they left them unmade. I used to pay $ 175 for a normal cleaning, not deep clean, and they did everything that didn’t happen this cleaning. Add that to the ‘deep clean’ special where they didn’t even bother with the floorboards. I’d never hire them again.