Glen Cove Volvo

The general manager is a miserable guy, of course he’s out to make a sale, that’s his job. The service is horrible the worst service I have ever seen. The techs don’t know what there doing and don’t know how to work on a volvo there butchers that cause damage.

After a negative experience at a smaller competing dealership and contacting several other dealerships that could not come up with my desired price and terms, Glen Cove Volvo restored my faith in the car-​leasing process. In my typical fashion, I waited until the very last day of the sales event to visit, driving in rush hour from Brooklyn. A few hours later, I was driving my new S60 home with terms I can live with. When I arrived, the dealership was in full swing trying to unload as many cars as possible before midnight for their end-​of-​year sales event, but at no point did I feel pressured. Each person I dealt with clearly cares about customer service and gaining trust. Domenick is a very personable and knowledgable saleperson and made every effort to meet my needs and answer all questions, and Annemarie in f&i made a tedious process quick and painless. The showroom is well-​managed by Dumitru who sits right up front at the reception desk — his hands-​on approach is admirable. It’s no wonder that this is such a successful store. All the other staff were pleasant and helpful, as well. (Kristin who pulled my credit, Jackie from internet sales who made the initial contact with me.) And those of us in the waiting area were even treated to pizza — a nice touch!
When my car was finally prepped, Martin expertly guided me through the ins and outs of the car. This is my first Volvo and hopefully not my last. I had been discouraged and almost didn’t make the trip — I’m glad I did. Thanks, everyone.

Not a fan, called for service and the girl who answered phone was very rude and acted like I was bothering her. Then put me on hold then gave me an appointment for a week and a half away. She should not be in customer service. Called Huntington Volvo, nicer and appointment was in two days.

Got my call this morning that my XC-​90 was ready for pickup… needed a couple of things and they did their usual fine job of addressing them and getting my car back to me quickly and in outstanding shape… washed and everything! My Tech, Joe Tiso was on top of the work as always and its his untireing efforts on my behalf that keep me coming back to this dealership… That and of course my top salesperson; Boris Rakhman. He has gotten me all my new vehicle over the last couple of decades and I trust him implicitly! Great combination of sales and service!

Extremely pleased with the service at Glen Cove! I did tons of research on both 2012 S60 models as well as the dealership itself. I took the train all the way from Clinton Hill Brooklyn and they were kind enough to pick me up from the LIRR station in Glen Cove.
The car salesman Ken was extremely friendly and made sure I got what I was looking for without any red tape or haggling. He is very kind and wants the best for his customers. The two young ladies in the finance department also were a big help and did things quick and easy.
I would recommend this dealership to anyone who’s looking for a «slightly» used or brand spanking new Volvo. They take good care of the cars on the lot (both new and used) and great customer service.
The French Vanilla coffee was great too! :)

Incredible friendly!
They checked our car before we bought it from a private owner and did some minor repairs for an excellent price. We go back.

Absolutely poor service department. I am filing a BBB complaint with them and a complaint with Volvo USA. I have swore off this dealership forever. Here is the timeline of what happened:
1) Went online to book a 60K service. On their website, it says a 60K service is an Oil change, air filter, tire rotate/​balance, multi-​point inspection. This was advertised for $ 190. Went into the service department, without telling me, until i asked, their 60K service was a tune up for $ 957. Finally declaring my my dissatisfaction with the bait and switch, the service agent (Tami) charged me the 53.5K service update with basically the same service for roughly $ 203. Already the price is different but for the same difference, I ignored it.
2) Told them my passenger side low beam bulb is out. Changed it without telling me how much it would cost. Tami had no idea if they would change 1 or 2 bulbs. ended up charging me $ 120 to change 2 bulbs. I could have changed it myself in 5 mins if I knew it would cost that much. Charged me $ 40 per bulb, plus $ 40 for Labor.
3) Had a sway bar replaced under warranty.
4) Came in at the end of the day to pick up my car. Was given a $ 660 bill, even though Tami called me right before I walked in and said it was about $ 340. She actually, with a straight face, asked for payment, and I went, you just called me and said $ 340. So we have to go back to her computer terminal so she can adjust my invoice because the sway bar and labor went in as customer cost. Funny (or not funny) thing was that she told me $ 440 the first time after changing it in her computer. I disagreed, she gave me her calculator so I can calculate in front of her. OF COURSE SHE WAS WRONG, still supposed to add up to $ 340. Then, finally she realized the labor was never taken off. She goes «Yay, it matches» NO there is no YAY here, you never did your job!
5) I read through the billing invoice (luckily I am the kind of guy who has the ability to read through 4 pages of mechanic notes and billing line items) and realized he never listed a cost for replacement of filter. In fact, he never listed a billing line item for the multi-​point inspection, and for the tire rotate/​balance. However, the total bill still add up to the $ 200 for the total package. This only means one thing, THEY LIE ABOUT THE LINE ITEM COSTS. How else can you add up to the same total while doing less things. I pointed that out to Tami who finally a day later called to say, yes they never did the filter and I HAVE TO COME IN AGAIN ON MY OWN TIME TO DO THE REST. Remember this, the package was supposed to include a filter but they never billed it to their system, yet they still charged me the full package cost. Their mechanic increased the cost of the other items to reach the same package price. Bottom line: THEY LIE ABOUT WHAT WORK THEY HAVE DONE! THEIR MECHANIC BILLING DOES NOT MATCH UP WITH THE ACTUAL WORK ADVERTISED AND COST!!! THEY TELL YOU A PRICE THAN MAKE UP THE COST OF WHAT WORK THEY DID TO MAKE UP THE DIFFERENCE.
Advice: Don’t go here, and if you must have Volvo certified repair cause you are under warranty like I am, go to the Georgetown Volvo at Smith Town. Too bad in the NYC area there is no Volvo service agent. This is a textbook STEALERSHIP.

Terrible service department. Had to bring my car back for the same problem multiple times. Dealership was much better under previous ownership (Hassel). Would not buy another car from this dealer.

Purchased a pre owned 2014 Volvo. The sales department was excellent. I drove 25 miles to get just what I wanted. Thanks Boris for making this a great experience.