Enterprise Rent-A-Car

Eddie over here has shown me that he can pull a miracle out of his behind. I work for an insurance company who strongly urges customers to use the competitor. We usually don’t have an opportunity to refer, but after the fiasco today with the competitor dropping the ball, Enterprise (specifically this location) saved the day and made one pissed off customer’s day a little less pissy. I will definitely get into my local customer’s ears with good things to say about the effort, diligence, and communication that Eddie provided.

Friendly and helpful staff. This is the best rental car facility I have EVER used. I rent from them once a week or so and always appreciate the quality of service.

An unfortunate series of events that will be reported to Lisa Madigan’s office. Rental car employees should never have full access to a customer’s electricity bill online to download their bills and start printing whatever they please which the Manager at this location did right in front of me. The entire situation was ridiculous with me having to prove my credit worthiness, which I did, and once I did, I cancelled my reservation, walked out (stormed out) and rented from Hertz in Lombard on Roosevelt Road. Hertz saved me $ 18 on a rental and they didn’t require me to jump through hoops, bring a utility bill and then log onto my ComEd account from their computer to prove I am not a credit deadbeat. I’m not a credit deadbeat, all my accounts are paid in full, on time, every month and absolutely no one should have to deal with this company’s ridiculous utility bill policy when using a debit card/​bank (Visa) for payment. I wish I had done more research on Enterprise prior to making my reservation. I’m an Emerald Club member since 2000 but that is when I used to rent with National. I guess the two companies merged. When I discovered National was overpriced I switched to other rental companies. I’ve rented cars all over the country for almost 20 years and I’ve never experienced anything like this. FYI: The employee told me if I rented a car at O’Hare Airport I would need to bring a boarding pass and a utility bill. First, No, I’ve rented cars at the airport before without booking a flight (albeit) through another car company. How is FLYING a requirement to rent a car? Second, Who brings a utility bill with them on a business trip or a vacation? Absolutely no one. After I proved I was up to date and current on my ComEd bill by logging into a computer in the back where the manager sat down and started clicking around in my ComEd account, he was downloading my bill, and printing it out. EXACTLY WHAT I HAD ALREADY PROVIDED and Lord knows what else he was printing from my ComEd account. How is that not a breach of security and privacy? Time to alert the Attorney General which I plan to do because if this is standard operating procedure, Enterprise needs to be stopped immediately. The manager printed whatever he wanted and had FULL ACCESS to my electricity bill account online and my login information stored on his computer. My account said BALANCE DUE: $ 0. PAID IN FULL. NO OUTSTANDING BALANCE. (which I never should have been required to prove in the first place), I stormed out. As a customer, you have choices and I decided to take my business elsewhere. When I got to Hertz (down the road) I was furious and frustrated beyond belief. Within 15 minutes I was handed a car key, no problems, no hassle. When using a debit card at Hertz, they place a $ 200 refundable hold deposit on that card just like a hotel. I broke down into tears over my experience at Enterprise. The manager at Hertz came running over and said she completely understood why I would be upset. She agreed the manager at Enterprise clicking around in my utility account online and printing up whatever he pleased was beyond ridiculous and a breach of privacy. She agrees I should contact the Attorney General about this. I also called Hertz Corporate and spoke with a representative about the FANTASTIC service I received today after that fiasco at Enterprise. I was absolutely credit worthy and Enterprise lost a customer for life. Do they care? Of course not. Some half-​wit in their HQ (who has probably never dealt with a customer or worked a service job in his life) came up with this ridiculous utility bill policy and they are sticking to it. Good for them, I assume. I sent an email to Corporate about my experience and received a call from the Regional Manager on my voicemail. Maybe I’ll call him back, but honestly the damage and frustration is done. My co-​worker (YES, Enterprise I have a job and I’m not a deadbeat) has a part-​time job with Unilocal and encouraged me to post my review. I don’t like writing up bad reviews but this experience was just crazy and I don’t want anyone else to be subjected to the same nonsense. The Utility bill policy at Enterprise is antiquated, insulting and I’ve been angry all day. Why was I renting a car? My husband is using our van this weekend and I need to drive some girl scouts to a camping trip on Saturday. A small, short, 2 day rental. Anyway, Most people don’t look up reviews on Unilocal unless the are already upset with service, but hopefully someone reads this before renting with Enterprise. I looked up the financial reports on Enterprise and it is a privately held company. I decided to buy stock today in CAR which is the stock symbol for Avis, Budget group and next week I’m going to buy Stock in Hertz. HTZ. Despite being treated like a deadbeat by Enterprise for using a debit card, I actually have money in my savings account and I plan to use it to invest in their competition. Maybe I’ll even use my DEBIT CARD!

I rent from this location regularly for work. About 5−10X per year, depending on my travel schedule. The last two cars I have rented have both had tire problems. This last trip my tire blew out on the interstate up in Wisconsin. Took 3.5 hours total to get the spare put on, get the car exchanged, and get back on the road. When I got back there was no apology for the inconvenience — and they charged me an extra days’ rental for returning it 3 hours late. I rent a lot of cars for work, and this is what I would call poor customer service.
Also, they don’t fill up their cars before renting them. You get them with ¼ tank and then end up giving them free gas because you can’t get the gage back to where you rented it — or you pay them if it is below ¼. I should mention that this is typically the case with non-​airport locations — not just this one. I prefer airport locations where you rent full and return full.
All in all, I will continue to rent from them, as they are the only game in town (there used to be an Avis across the street that I also used). The employees are courteous and helpful, just don’t count on an accommodation if you get into trouble.

Had great help here. Showed up and hot car just too small for my family of 5. Upgraded for next to nothing into minivan. Kudos to this company and their awesome manager trainee, Rick Tompkins.

This is my go-​to location when I need a car, no question, whether it is for a day or a few weeks. Staff are friendly, courteous and efficient. Always a good experience, a nice vehicle and a great deal.

A convenient location for the suburbs with weekend hours (thank goodness!)
The hours… I won’t state what they are since they’ll probably be more accurate on the page itself. However, simply put, having both Saturday and Sunday hours makes this place a winner for me. Without the weekend hours here, you’ll most likely have to go to the airport for any weekend rentals and returns. I was traveling over the weekend and needed to return on Sunday. Without that, I would have required a ride to the airport or been charged an extra day or so.
The location… off of Roosevelt so it can be congested, but my recommendation here would be to take the road that runs behind it. You can access both the car rental and the truck rental location from the back road.

Just know that when you rent with this branch that you will not have a totally clean car and that you’ll have to get gas very soon after taking the car. It is the fourth time we’ve rented a car that has less than a quarter tank of gas. Very inconvenient to have to stop for gas right after you get the rental. Sure it saves them time but puts burden on the customer to stop and buy gas. Other car rental agencies provide cars with full tanks of gas.

We bought our car from Enterprise a few years ago and it was a great experience. The gentlemen that worked with us were friendly, informative, and patient. We had a slight problem with our car about a week after purchasing it — they took care of it and gave us a rental while ours was being repaired. No charge. We will definitely go here again when we need to replace our second car!

We have always had very positive experiences with this Enterprise location. The staff is friendly and efficient and has gone above and beyond for us in the past.
I’m not a big fan of rental car companies in general, and Enterprise specifically, but the Glen Ellyn staff gets it as close to right as a rental car company can.