Glen Ellyn Running Company

My wife, 2 daughters and I walked in there today to get 2 or 3 pairs of running shoes, was figuring to spend 300 bucks… we walk in, and the 3 employees (one of whom I think is the owner) working there didn’t even say hi, nothing… no «be right with you»…NOTHING!!! So we stand around looking, and it was like we were invisible… although they were helping customers… nobody acknowledged our presence… it was bizaare. i thought we had entered the twilight zone. I’m a GE resident, I try to shop down there as much as i can, and I have never had an experience like that… i mean true, stores in the downtown GE are are a bit stuffy… but nothing like this… especially when they’re trying to get retail price for running shoes… please.
Anyways, after like 10 minutes, we just walked out… no one so much as looked up, not even sure they noticed. They just opened that place in July… good luck buddy !! I’ll give you a year.
We drove straight to the New Balance store in Oakbrook Terrace, got wonderful service, and spent 380 bucks. My advice is to do the same.

I have had a horrible experience dealing with Pat and his staff. I received a $ 200 gift certificate in Dec. 2006 for Downers Grove Running (another branch owned by Pat). I bought a pair of shoes in July 2007 and had a $ 60 credit I was planning to use after the Chicago Marathon.
My mistake because the store closed with no warning or notice to current customers. I have tried for 7 months to have the remaining balance honored at this store with no luck. Early on I was calling the store at least every 2 weeks and sometimes talking to Pat direct. He was always «looking into it and would call me back.» Still waiting for the phone call. I continued to call and leave messages with no response. I have visited the store when Pat was expected to be there, yet he just happened to be out of the store. I even overnighted a letter detailing my struggle with a copy of the card (front and back) and a copy of my receipt. Still no response.
I try to support local businesses but this is a classic example of why you should stick to big chains. They won’t go out of business and it is much easier to resolve a problem. Horrible customer service. If I could give no stars, I would give them zero.