The UPS Store

Zero stars! Worst UPS store — tied with the one in Lombard. It stinks! Literally it smells like someone is living there. The worst stench ever! Guy is crabby on the phone. Super RUDE!

I stepped in at 6:45pm to ship a box and the old (probably indian) guy told me that the UPS systems are down. Actually he wanted to close the store at 7pm and lied straight to my face. Can you believe it the UPS system to be down??? Wish there was a way to give 0 stars.
Hope UPS looks into this. This attitude will make me move my business to FedEx. This kind if service reflects bad reputation on the brand itself.

I agree with other reviewers. Worst UPS store I have ever been to. The customer service is awful, and yes they CHARGE YOU FOR TAPE! I wish I had read reviews before coming here. Zero stars if possible.
Also, this place smells terrible. Stay away.

I’ve been here three times in the past month.
In fairness, I have had a pre-​printed, pre-​paid label each time… so that part was easy. I found the staff to be helpful, quick and courteous to me and to the other people that were actually paying for things.
It’s in a mall where I frequent other establishments (Jewel, Staples)
And even though I don’t like the parking lot, I consider this to be an easy stop on a really busy day

Baffled by how anyone could say that they’ve had bad or rude service as this establishment as they pride themselves in stellar customer service skills and overall experience.
Maybe those that have had issues need to visit this location again.

This is the worst UPS store I have ever been to, and would not recommend. The man at the store was rude and abusive when I asked about signing a receipt which he said I did not need to read but when I asked why I need to sign, he said it would act as my receipt. Horrible customer service — would recommend you use a different location for the same services.

Rude! I came in with a box and prepaid label to return my school books. I usually go to my local UPS store but this was the closest one to me at the moment. The guy offered me tape, he taped the box and as I was leaving he said it was $ 1 for the tape! I told him I didn’t have any and he ripped off the tape and told me to come back when I did. Not worth coming back at all, I would rather make the drive to to my local UPS store. They’ve never charged me for tape there. 12 in. of tape isn’t even worth $ 1…cheap & rude!

I won’t go here again. Be sure to bring your own tape, because these guys are cheap! I’m spending much more to ship via UPS, so you’d think they would supply a foot of tape. Nope! You must buy your own tape. Cheap.
Other UPS locations have always been very generous. Go to another one and avoid these guys.

Upsellers! I came in to ship something with a premade label, but needed to buy a box and tape to ship it. The girl working there measured it and said I needed to buy the 20×20×20 inch box. I thought ‘no way’ that’s way too big. So I said, are you sure, that sounds way too big. Then the older lady there said maybe the 18×18×18 would be ok. That sounded too big still, so I asked if I could measure the item myself. It turns out the 16×16×16 was fine, so I said that’s what I wanted. Then the girl said ‘wouldn’t it be better to have the bigger box so I could put more padding in it?”.
Um, better for you because you’re selling it! They essentially tried to rip me off.
The tape I bought from them was 100% junk that kept ripping, but the guy there was nice enough to use his own tape to help me ship it. They shouldn’t even sell that no name tape, it’s seriously defective.
Even though they were nice enough to help me once I bought the box and tape, the fact that they bs’ed what size box I needed because they wanted to rip me off is so unacceptable they can’t get anything but a 1 star review from me.

I’ve been using this store for nearly 3 years and I’ll be ending it when my mailbox comes up for expiration in March. The previous owner sold the store in September 2010 and the new ownership isn’t the same. I’ve had important mail never get delivered and then they keep on sticking cd cases into my mailbox which I can never pull out from my side due to the configuration of the box. The problem is that I can’t pull out my other mail if I come here after hours.
Overall, the other services are pretty standard. UPS mail, faxing, copies are all priced normally considering this area.