T-Mobile

If I had written this review a little over 2 ½ years ago, it would’ve been closer to 4 or 5 stars… but here we are…
I stopped in to inquire about an «upgrade». Well, I must be outta the loop cause apparently T-​Mobile doesn’t offer upgrades anymore to their long term customers. Instead, they dropped the contract & now they want to charge you an arm & a leg for a new phone. Ok… so I really like my slide out keyboard! Call me old school if you will but that’s what I was hoping for again. It appears they only have one older outdated model available like this. The «sales» guy told me I could pay the $ 20 something dollar taxes on the spot & then be billed monthly (I think he said $ 13 & change). I asked how much the phone would cost to purchase outright & he told me some ridiculous price of over $ 300. This was for an outdated phone (very small, almost identical to the MyTouch) that they don’t even know how much longer they will be selling! You would think they would almost be giving it away so as not to lose money! Oh, and these phones were not even on display. The guy had to dig thru some boxes of «demo» phones. I asked him if he was giving me a refurbished phone & he told me that it would be a new phone right out of the box. (That’s reassuring at least *sarcasm inserted here*). He said they keep these models in the back because they don’t know how much longer they will have them in the store as they could be pulled & shipped back to their headquarters at any old time! Great…
He then showed me his Samsung phone with the «touch» keyboard to try to see if I liked the feel. I asked about how much & he started back with the «pay the tax … be billed monthly»… NO, how much is the phone? Well, his phone was well over $ 600… No thanks! I told him I will hold off for now & think about it…
So to sum things up — I will have no contract but I will be locked into paying for a phone for the next… hmmm… 5,6,7 years… ?? I didn’t say it but the bubble over my head did! He told me that ALL the major carriers are doing this now. Well, thank you T-​Mobile for being different then the rest & for looking out for your long term LOYAL customers. Since everyone is doing the same thing, that doesn’t really make you stand out now does it?
Somewhere along the way he did mention that they have cheaper phones in the $ 200 or so range. I’m thinking maybe I’ll just keep my phone for a little longer… and keep thinkin’ about it …

Your hear…“Hello, my friend!” as you walk in this store… Cheapness incarnate. if you have ever watched the stand up comedian, Russell Peters — especially «outsourced’ which provides the perfect background setting for understanding this establishment’s business demeanor. Suffice it to say, CHEAP! is an understatement.
I recently purchased a new unlocked mobile phone and needed to change the standard SIM card to the mcroSD version. Considering so much contacts and information is stored on these SIM’s — simply cutting and physically modifying the old SIM would have sufficed. It was something courteous an establishment chain company would normally do for current clients and customers. Well not this place. The automaton employee with the trainee badge had to ask for confirmation. A hidden voice sputtered some incoherent orders in a foreign tongue. My mind quickly translated this «Queens-​speak’ into: Are you F’ing kidding dummy? We need cash! Sell them a new SIM.
So NO simple cutting of the old SIM which would not even take 15 seconds. These shylocks had to actually try and sell me a new useless SIM when my perfectly working old one just needed a simple free modification. It did not matter that I was already a T-​Mobile customer. They wanted $ 15 for a new SIM!
Avoid this place. Customer consideration is non existent. Go watch Russell Peters for the demographically accurate portrayal of this mentality and why you need more overall ethnically aware perception when being a proactive shopper in the multicultural dictated Queens. Location, location is not just a cliché in real estate circles. It exists because of human collectivism which is based on familiarity that transcends the politically correct nonsensical «we are the world» drivel. Get real money talks and Anit Patel agrees. Learn it, know it live it.
Btw, try Parsons Blvd, a Simple Mobile location, south of the GCP service road. A dude with the dreads will cut if for free with a smile. Jah Man!