Terminix

I have had the opportunity to see the company from stem to stern. Their «Technicians» are unprofessional and under trained. When they come out to treat… its basically when they feel like it and will probably be late. The termite technicians do not care, And their «Inspections» is to walk around and check wooden stakes. 99% of the time the Tech is just doing a «Lap» around the house and going back to their truck and telling the company you’re «Termite Free». If you discover damages after Treatment, The Warranties are always at the discretion of the Service Manager, So if they claim that Termite damage is «Older or Previous Damage» which there is really no way to test new vs old damage then they can deny any major claims they want to.
The Attic insulation jobs are not even close to being done by INDUSTRY Standards. They have kids in the attic doing whatever they want without a supervisor. So if your lucky you’ll only get half what you’re paying for and not a foot through the ceiling!
Their crawlspace mold/​Fungus and encapsulation jobs are Flat Out Criminal! Completely Horrible, My Customers were calling me daily how they got scammed after they had their family or another contractor look at their work after completion. One or two customers calling with complaints is one thing, but 75% of your customers calling you and telling you they got ripped off starts not to be coincidence.
Your Neighbors Got Burned, So don’t let it happen to you.
Best Advice I can give, price is not everything & Get other opinions.

Unbelievably poor poor poor service. We used them for one year; which is four service appointments.
For two of them the service agent did not come out but we were charged.
Twice we rescheduled our appointments but they came out on the wrong day.
We moved and canceled service in DEC but apparently they weren’t having it and came out in JAN and sprayed and charged us. So we called to get the refund and cancel again
TODAY we get a call informing us we have a scheduled service for next Monday!
Find another service because you will not find satisfaction here and some poor customer service agent in Tampa, FL will have deal with your upset phone calls

I really wish I could give this company 0 (zero) stars! Do not use this company unless you like being lied to & paying for half-​a$$ work.
I chose Terminix because we encountered a mouse in our home a year ago (for the first time ever) & after calling several other pest control companies, Terminix was able to come to my home the fastest. I now wish I had paid attention to the online reviews & waited the additional day. The CSR was very pleasant & seemed genuinely caring as to our unwanted «houseguest» & I was very enthusiastic when I was told of all the glorious ways Terminix was going to help my home become & remain pest free. The representative informed me that the tech would 1) do a complete evaluation of our home, including looking into the walls to identify any current or potential issues, 2) remove any cobwebs &/​or any droppings, 3) use only pet-​safe products & would even 4) provide me with his company issued cell phone number as a way to contact them directly because «Terminix techs like to have that kind of relationship with their clients.» I was sold.
On the day of my initial treatment, June 2013, the tech arrived on time, despite the fact that he was obviously intoxicated. I explained our issue & showed him where we had found droppings. He threw a few bait boxes around on each level, glue traps (against my request) under the stove, a rat bait box outside (we live in the city), suggested we get some steel wool and started packing up to leave! I asked him about the other things I had been promised and he acted like he had no idea what I was speaking of. When I mentioned the cobweb/​dropping removal he scoffed & said he doesn’t remove his own cobwebs. Going inside the walls — I was flat out lied to. I did persuade him to break open his roach & ant powder and he sprayed here and there. I assume it’s pet safe once dry since my animals didn’t get sick. When asked for his cell # as I was told I would be, he stammered for a moment, then said he had not been given one yet.
Since that initial visit, I’ve had my service dates changed without my authorization & despite my calling/​going online to reschedule to the date/​time I had previously requested, the technician came to my home on the date that was rescheduled by Terminix, not myself or my husband. One of those service dates was done while we were out of town for the holidays. I had requested the new service date online & when a rep called to remind me of my service (the original date) she updated the computer to reflect the new date I had requested online. Someone still showed on the original date while we were away. No apologies from Terminix… Just a demand for money.
The mouse reappeared in Feb 2014 so I called for a follow up. New tech came out, never introduced himself. I showed him where we had seen the mouse going into the side of the dishwasher, etc. He was so unprepared that HE DID NOT EVEN HAVE A FLASHLIGHT!!! He did check our existing bait boxes (which were all full), told me that he would not move the dishwasher, offered no additional traps, advice, etc & left. I ended up hiring a contractor ($ 100) to come out to move my dishwasher & plug the hole. When I looked at the service ticket online I noticed it says 1 unit of Cy-​Kick aerosol was used but NO PRODUCTS WERE USED DURING HIS VISIT! Call made to Terminix requesting supervisor call me. No call received.
I received an email during the 1^st week of June 2014 advising me of my upcoming service date & time. I was unable to reschedule it on the website (it was a few days before the appt) so I called & requested my service only be done by a specific tech & after a certain day. I was told 1^st, the tech is no longer employed there (lie #1) & 2^nd, a mgr from my location would call me to schedule my request (lie #2). I received no call. June 11^th I received an email advising me that my service had been rescheduled. I called & confirmed that even though no one called me back as promised, the requested tech was set to come out. I briefly explained some of my ongoing issues & how unsatisfied with regarding my relationship with Terminix I was becoming & the rep tried to reach a supervisor via cell phone to hopefully remedy some of my dissatisfaction with a 3-​way call. (Apparently there is no longer a way to call the local office.) After holding for several minutes I was told that the supervisor was unable to speak with me but was given my number which I confirmed & that he will call me «soon.» I have yet to hear from him. I guess he will return this message when he gets around to returning my messages left in March after «Mr. Prepared & Eager to Work» stopped by.

Scheduled for the inspection on Monday between 8 am and Noon, no shows. Rescheduled same day at 1 pm and 5 pm, no shows again. Rescheduled Tuesday 3 pm to 5 pm. Finally they showed up. Scheduled Friday 8 am to 10 am for the treatment. We prepared the place, packed up everything. Received the call at 9:15 am saying they want to reschedule for Monday afternoon because the only person who can do the treatment had his son to the ER last night and is not available. I learned that the person who supposed to come is the manager. They do not have someone to replace and they can’t have another Terminix place to send because each terminix place is separated from another. Also there is no accountability and you have no one to complain, the headquarter doesn’t have the complaint dept… in other words, you are stuck with unreliable one who can’t keep its commitment. Why didn’t he call us last night or at 8 am… but no… and why can’t he do the Saturday… well, no… In the end, I cancelled the contract and requested the refund. I called PestNow and explained the situation I am in, they can come today and do the treatment… With this experience, I will never to use Terminix ever because of lack of accountability all the way from the local to the headquarter.

My biggest recommendation: schedule Saturday service; and technicians are very variable: ask for a refund at the first sign your technician might be flaky.
Two stars for awful service but willingness to refund my money.
I made 4 appointments with Terminix: the first two were for the initial treatment and the latter two for followup.
The first day, 12 – 5 pm time slot, the technician came, «knocked» (but didn’t ring the doorbell), left a message on the door and left. I was home and didn’t hear anything — when I called the phone line, the customer service rep was nice, and when she got in touch with the manager & technician they promised he had knocked really hard. I rescheduled:
The second appointment was for a Saturday: Newton was prompt, professional, and did a great job. He explained that he does a lot of the region on weekends (instead of the usual tech).
I saw a few bugs still around and so made a followup appointment (for a Thursday, the usual tech) a few weeks later. When I called the morning of to verify the appointment, it had been moved to Friday without informing me! The customer service rep was very helpful and moved it back to Thursday (at 5). Late that afternoon, the technician called me to apologize, he had a meeting and wouldn’t be making the appointment, which shouldn’t have been able to be scheduled anyway.
At this point, I was willing to give the company and the tech the benefit of the doubt, the excuses were plausible.
I rescheduled the followup for the next week, Thursday 5−7pm. Confirmed the appointment the morning of. No show. No note, and no excuse. I called at 630, 645, 650, and after 7 to see if the appointment was still on (it was), if the technician could be reached (he couldn’t). At 6.50 they tried to call the service manager (not available).
The customer service reps were doing a great job, very polite, and making a valiant effort. One or two was clearly somewhat dismayed at the no-​show and inability to reach anyone at the office.
At 7:10 I decided he wasn’t going to show. The rep told me messages had been left for the service manager, and I should hear from him in 24hrs (didn’t happen). I called today (2 business days, 4 calendar days) later.
The manager was polite, apologetic, offered a discount, and was willing to refund my money when asked (+1 star). He was out of town, hence the lack of phone call — the message got lost apparently.
All in all, great to work with on the phone, decent manager, great Saturday technician, not so great regular technician in my area.