Apple Store

Dustin in the Genius Bar was so helpful! He was so nice and honest about everything up front! I had cracked my screen on my iPhone 6 and he had it fixed and I was out the door pretty quickly!
Thanks!

So I was getting to the point where I would throw my iphone on the ground before walking out. I’ve been trying to get my iphone completely erased because someone who I don’t talk to anymore logged in with her icloud account… of course that means i must provide proof of purchase. I bought the phone in 2013, so of course i didn’t have it. Finally went back to my credit card statements from that time frame and found some proof of my purchse. Going from at&t to target to apple several times. It was a big headache. This Apple store finally handled it for me and I’m very grateful. I don’t remember her name, but BIG hug to the manager who helped resolve my issue. A big middle finger for AT&T and Target. They don’t even attempt to be helpful. I’ll stick to buying my phones from Apple this day forward.

Worst Apple store I’ve been to. I’ve always had good experiences at every Apple store i’ve entered, either to get phone fixed, purchase something, or just browse.
I came to this store to return something and after walking in, no one came to help me (and there were clearly a bunch of staff walking around chatting with other staff). I finally walked up and interrupted one of them chatting to each other and the girl told me just sit there, pointed at what looked like a random table and was told that is the return table. Uh ok? I sat there and the one staff member there was helping someone set up a new phone account (which takes a while). So i’m there for like 15 mins and the guy finally finishes with the cell phone account set up, when suddenly another staff walks over a new customer for him to help. UHHHh wtf, i’ve been patiently waiting here and no one has even acknowledged my existence. After he finished with the new customer, I jump over and was like doode i’ve been waiting here for ever. He said he had no idea and no one told him I was. –_​_​_​_​-​. Then he proceeds to try to ring me up for the product i was returning. W T H? I had to tell him NO, this is a RETURN.
TLDR: went to return something, was told to wait at a table, was forgotten at said table, then staff tried to ring me up for said item i was returning.

OMG, no wonder apple has the best customer service ever. They are friendly, well dressed, showered, hair styled. their store is simple, genius bar is fast and to the point. all products are available.
If you are in the area and need an apple product of service do not hesitate. This apple store is awesome and next to so many other stores and theater. They will also validate your parking ticket so you don’t have to pay for parking (validation for 3hrs)
Get your fruit on and come get the apple you deserve.

Living a few blocks away, I’m a consistent customer at this store. Usually the service is okay. Like any other Apple Store, they are overwhelmed. Last night at my Genius Bar it was no exception, a day before Thanksgiving. I waited 14 minutes after I had made my appointment the night before. I was ready to walk out after 15 minutes and while looking at the time is when Craig came up & apologized. So that was good customer service.
Unfortunately I brought in my Macbook Air which I purchased on Oct. 23^rd for a 2^nd time. First time was Oct 31^st, 8 days after I purchased it. It was a wifi problem. They attributed the problem to my home’s wifi/​router/​modem. I made the arrangements, got a really brand new one off the market (so the company claimed). And now I have a new wifi disconnection issue. Craig was nice enough to provide all my options including replacing it although it’s past the «exchange» date, but I reminded him that this is my 2^nd time since I purchased this supposedly «New Computer» and it does not look good. He understood & said he did not want to stress me out. I told him that I’ve been nothing but stressed since I bought this Macbook Air, and I have been. Bad enough I waited a long time to get a new computer, but this is money I could’ve used given I am unemployed again. If this was working at 100% then fine, but it’s not! And it’s not only new but hardly being used! Only now that I’m starting to use it more I am finding more and more problems.
I cannot complain about the customer service & Craig asked if I fulfilled all my questions, but I said only with what he was able to tell me. There’s only so much we both can do.
My solution, you need to stop selling duds! This is really messed up, I paid a lot of money for a NEW computer, but I have more problems with this! And I cannot stop by the store and risk replacing everything time & time again every time there’s an issue. I’m always told by Apple to back everything up. That’s telling me that I should back it up because their BRAND NEW PRODUCT that was sold to me is not reliable!

TL;DR: Phone broke. Took it to Crapple. Tech lied or was incompetent. I took it home and fixed it.
So my Crapple iPhone died on me during an 8-​mile run. I’ve run probably hundreds of miles with this phone without problems. On this occasion, I went for a night run and it was really humid out. My phone ended up wigging out from the sweat/​humidity and went kaputski.
Went to the Crapple store for a walk-​in appointment. I returned for my time slot and waited at a table. A «genius» showed up and asked me what went wrong. I explained to him the situation.
While he flirted with another customer, he suggested next time I go running with an iWatch. I found that hilarious because you still need your iPhone on you for it to work. Great problem solving.
He comes back in 5 minutes and says my logic board is fried and that the phone is useless. I asked, «All that damage because of sweat and humidity?» He began to imply that I lied about the damage and that I really dropped it in water. Nice guy.
I left with a frown and went home. A day later my phone started to work again, but was stuck in a boot sequence loop. A little bit of research showed me that it’s a common issue with quite an easy fix.
Got some tools, opened up my phone, and fixed it on my first try. I’ve never even worked on a smart phone before in my life.
So, either the tech was a dunderhead or he lied straight to my face. In either case, he didn’t deserve «genius» as a job title.
Two stars for the greeting and goodbye from the cute girl and for the door not hitting me on the way out.

Nice open space with plenty of on site staff to help with sales and service. I was able to get a replacement lightning to USB cable for my iPhone 6+ in less than 15 minutes. It’s not as cramped as the Brea location, but since it is part of an outdoor mall, it’s a lot warmer. The staff dress like bums, but maybe that’s Apple’s new look: faded shirts, jeans or shorts… I think they’re trying to be too cool. Idk, when I’m going to someone for expert advice for my Mac or Apple Watch or iPhone, I want to make sure it’s from someone who works there and not some well intentioned geek off the street.
Making an appointment there is ridiculous. If Apple products were so intuitive and durable, then why do so many people make appointments for the Genius Bar? The guy in front of me waited 10 minutes to book an appointment and the soonest they had was Saturday evening… next week!!!
I can ask a tech at Best Buy a quick question and they usually give good advice and I don’t have to wait a week for it. But if you really only want advice, your best bet is a message board on line…

It was such a heavenly Apply Store experience. The moment I walked in, there were AppleAngels-​wearing blue shirts appearing by the front door.
Service was superb! I mean from the genuinely rehearsed smiles to the actual iPhone replacement was like world-​class. Appointments were made easy too.
I was very impressed!

So frustrated with Apple and this store. Had been here 100 times to buy computers, phones and such. Recently have been having an issue with my iPhone, and after two appointments at the «genious» bar, they basically said they cant ‘see’ anything wrong with the phone so… nothing… C’mon you call that customer service, what had I paid for Apple care 50 times for across every device I’ve owned. I think i’m done with Apple, which is sad because I’ve been such a huge fan for years!
¹¹⁄₁₃: Was thinking about getting the new Ipad Pro and AppleTV, but based on this experience and Apple’s lack of good customer service, I’d rather not.