Borders & Beyond Landscaping

This review is based on their communication or lack there of. I recently moved into a new house and received one of their beautiful postcards in the mail, with various landscaping packages listed on them, also say call for a free consultation. I called the number and spoke with Eric, the owner and asked to schedule an appointment to have a quote done for some landscaping. Eric didn’t schedule the appointment but directed me to their website to request an estimate, which would trigger a phone call from him, which I did. I find this odd! Just schedule the appointment while I’m on the phone or take down my info and call me back when you can, because as I feared, no phone call! They still haven’t called me to this day! Maybe they should spend less money on direct mail and hire someone to answer the phone and schedule appointments or respond to the email requests.

This review is just based on their communication; they never were able to provide me with a quote.
I called and spoke with Erik on the phone on Wednesday (March 16) morning. Rather than take down my name and number, he asked me to go to his website to complete an estimate request. I can understand that perhaps he was on site and was not able to jot down my information. I followed his request to enter my information on the company website. On his website, the estimate button triggered a page long entry, a shopping list of landscaping items, but it also had on there a place to make note and provide all contact information. I left everything blank except the contact information and included a note for Erik to contact me. On Thursday I received this e-​mail:
«HI Monica,
This is our sold job order form, can you please fill out the estimate form for your contact information and Erik will call you to confirm day and time to meet.
Thank you,
Amy»
I thought her e-​mail was rather odd because she obviously emailed me and they already had all of my contact information
I promptly emailed her back, notifying them that the area they asked to me to fill out automatically populated this «sold job form». Obviously there was a glitch on their website.
No reply from Amy, but I did receive a response from Erik on Saturday, March 19, to which he emailed me that he would be by on Monday. I emailed him back and told him that I was not going to be home during the day. I did not receive a response… Monday my security cameras picked up a gentleman at my door around 10am; I assume it was Erik, there was no follow-​up phone call or email to suggest.
From the reviews, it looks like he does great work. I would have liked to have worked with him, but I truly felt like they were trying to hire me, rather than me trying to hire them.

Erik and his team did an amazing job landscaping our front and back yard. They completed the job quickly and were so easy to work with! The completed project looks even better than I imagined. It’s absolutely gorgeous! I am so thankful we decided to go with Borders and Beyond! They truly listened to exactly what I wanted and made our home look stunning! I can’t thank them enough for their professionalism, cleanliness, and hard work! If you are considering this company for your landscaping needs you won’t be disappointed with the end results. We are beyond ecstatic! Thank you again!!!

Completed the landscape quickly (3 days), and in less time than he had originally estimated! I didn’t offer much input when it came to the layout of the yard, but Erik came up with a design that works great for the space and was within my budget.

I have a few properties and they do them all. They take their time and do it right. The prices are great and the guys are excellent. I would recommend them to anyone in need of a good yard guy or landscaper. 5 stars for service and a great job done. Thank you.

Turned a «negative» into a «positive». I was re contacted by company who came back out and performed a much better install. Thank you for the due diligence and professionalism. 2−20−15

We bought a house in Peoria that really needed some updated and refined landscaping … We wanted a company with experience, credentials, imagination, ability/​skills, affordability, personal attention and follow up … and, we got it when we contracted with Borders & Beyond Landscaping. Erik is a working owner and supervises every step of the job from start to finish. His crew is hard working and committed. The end result is beautiful.
It has been several months since our work was completed and all that was planted, installed and set up is growing and working wonderfully.
If you are looking for a great company … look no further.

Erik is amazing! He is very helpful, friendly and worked on our project like he was working on his own — precise, thoughtful, creative. His diligent team were so friendly and took great care with everything they did. Erik truly went above and beyond to make sure we were happy. We highly, highly recommend him! Thanks to Erik we now have beautiful grass and curbing.

Working with Eric and his crew was such a pleasure. We love, love, love our yard now. Eric came up with a great design and the follow thru was perfect. The one small problem of one of the lights not working was addressed right away. Couldn’t be more pleased and would highly recommend this company.

Erik and his team did a fine job. Work was completed as promised and looks awesome. Erik was conscious of our time, and displayed genuine care for our project and us as people. Don’t get the personal element these days. While I am glad that the landscape is done, I almost wish I had more work for Erik as good contractors are hard to come by.