Coverall Los Angeles

I wish I could give one star because I have nothing nice to say about Coverall. They sold me a book of goods when I opened my spin studio, and caused nothing but problems once the work commenced. Not only did the crew repeatedly streak the mirrors, leave lights on, and do the bare minimum at every corner (I repeatedly found dusty countertops and baseboards), but worse the franchise owner, supervisors, and multiple managers I went through during the one year of service did NOTHING about it. In fact one supervisor actually showed up at the studio unannounced and caused a scene in front of customers around my 2^nd or 3^rd month of business. I left countless messages and wrote numerous emails to Sandra, the general manager who visited the facility at the start, of which were never returned.
If you’re opening a business and looking for a commercial cleaning company steer clear away from Coverall AND Stratus for that matter. Go with Jani-​King, so far I’m overjoyed by their cleaning, and the customer service so above and beyond.

Used Coverall cleaning service for my business.
The company is not professional in appearance or equipment, they contact out to individuals who they say are experienced and go through a background.
The first crew was a family, husband, wife and son, they did well considering the awful equipment they had. Not a great job but I could see they really tried but lacked proper equipment.
I was told a few months later that we were getting a new crew. This time they were the «franchise owners». These clowns had no training and the same awful insufficient equipment. First they filled up my paper towel dispenser in my restrooms with wet sanitary wipes, I came in to puddles of fluid underneath the dispensers. They used my mop bucket, mop heads, and cleaning solution, and about half gallon of it per mop bucket!
I reviewed the surveillance video one day and I see one of them playing on the gym equipment while they other is supposed to be mopping, instead he is walking around with a spray bottle and a rag on his foot «spot cleaning» the mats… WTF? Where do they find these people.
Zero quality control.
I contact customer service and ask for the old crew and they said it was not possible. I told them what was going on and that the contact is in breach, they are not providing the service as stated for the last 4 weeks my camera hard drive had in storage. No reimbursement offered.
It took 3 weeks for me to cancel my service because they were having trouble with the email accounts and work numbers.
Zero customer service.
This company is borderline criminal. I’m sure these two reviews are not the only significant problems this company had had.

Horrible Cleaning Company for Commercial Buildings.
1. The Sales Guys that come to talk to you are really good salesmen. They come and explain how they work what they use, and quote you a price in a very timely manner. It was almost too good to be true.
2. Our encounter with the initial cleaning team was a little sketchy. It was two males who came in, and they did not look at all professional. They wore the coverall polo but were literally dirty. The equipment they brought in was disgusting, there was hair and gunk all over their mops before they even starting cleaning. If you ever get their brochure and talk to to sales guys, they tell you that they use clean mop heads every time, and switch them out frequently. This team used they same pre-​soiled mop for the entire building. Which was unacceptable, and they only thing they did was mop.
They ran out of time. There’s this checklist they give you for what they will be doing on a weekly and monthly basis, and they only did 1 thing.
3. We complained to our account manager and sales rep, and we were given a new team the next week. This time the guys were clean cut, and they had a mopping machine? Seriously? Is there no standards for this company? Why didn’t the first team have these equipment? The second team was much better at cleaning, but they complained that there wasn’t enough time to do all that was on the list. That is completely understandable, and all you’d have to do is come earlier. The account manager then raised our premium, in order to compensate for the extra time that will be necessary. Which is not a problem for us, it’s okay that the sales guy didn’t know how long it would take to do the work, although we did a complete walk-​through prior.
4. They second team came again, and they came and left early without completing the tasks. We asked why and they said that they will only work 2 and a half hours each, and there are suppose to be 3 guys. Well, first of all, no where on the contract does it say anything about how much time they could only work? and secondly, they only brought 2 guys.
5. Honestly, we are pretty fed up with this company, they are all talk, and no action. They have poor management with their field teams. Their field managers are rude and doesn’t seem to understand and know how to read a contract.
Advice for Companies: Hire your own cleaning staff, hire from temps, there’s plenty of affordable talent out there. It’s always best to do it yourself. You literally get what you pay for.
Advice for Coverall: Train your franchisees, their visions and missions are too distant from the corporation. I hope you guys are not charging them too much to become a franchisee.