David Hobbs Honda

I’m from out of state and had planned to purchase a hard to find car there. I worked with Brad Sawatske who went above and beyond. He offered to pick me up at the airport and drive me to the local bank. Unfortunately the morning of I had to cancel for personal reason. Later I spoke with Brad and he offered some great incentives if I’d reconsider. Even offered to pay for an airline ticket and made a great offer for my current vehicle. It’s nice to see a dealership go the extra mile for the customer in this day and age.

After 1 Subaru and 3 Honda Dealerships and hours at them, David Hobbs Honda was by far the best to deal with. Easy peasy and got a car lease that met my budget needs. I do suggest doing your homework — get quotes from other dealerships, knowing your numbers and your bottom line on what you want to pay before settling on a deal. Both Brad S. and Tom D. were cool — I got the best trade-​in equity and new lease from them. :)

I have a Honda and brought it to David Hobbs for regular maintenance. I was having no issues with the vehicle. A few hours after I dropped off my car they called. The service person suggested I take a seat. The service person then went on to tell me that my 3 year old Honda urgently needed almost $ 4000 in repairs. The kicker was that they told me that I needed a new oil cap. I found this most interesting, because One Day Before I had checked the oil, which was fine, but I had dropped the cap to the oil, which cracked it, so I bought a Brand New Cap. I demanded that they perform no work on my car and immediately had a relative check all the issues outlined by David Hobbs. Not one single item that they said I needed was an issue. BEWARE!!!

I first went to David Hobbs in February 25, 2015 and knew what kind of vehicle I wanted to purchase. From the beginning, I was shown every vehicle that I didn’t want to purchase. I was not happy. I explained my cancer situation to them and all they cared about was getting $ 3000 from me. I needed a vehicle to get back and forth to work and my doctor appointments and they knew that. After I explained my situation to Jose, the salesman, he continued to show me cars that I didn’t want. All the time that was in Jose’s prescence, he was constantly checking his phone. I took a vehicle with 10,600 miles on it and should have been happy with that, but I wasn’t because it just didn’t feel right to me. As soon as I had driven the car off the lot at 0900 pm that night, my feelings about the dealership and the car was correct. They were willing to tell me anything to get my money and be deceiving about the car. I called the dealership the next morning because of the brakes on the car. They told me to bring my car back in and they would find me a different vehicle, but that never happened. They had me come back 2 – 3 times almost every week from February thru July of 2015 to test drive a car with my hopes up on of getting another car that I would be comfortable with. I not only dealt with 4 sales people, but also 2 managers and a general manager, Tom, who argued with me and told me that he runs that dealership and he didn’t have to give me anything even after I told him that I spoke with Greg Hobbs who told me that he would get me another vehicle to drive. Mr. Hobbs called me and told me come in one Friday night after 0600 pm and didn’t tell me that they closed at 0700 pm, telling me to bring my car in and I can trade it in for another car. As I entered the parking lot, my salesman, Jose, asked me «what did I think I was gaining by just showing up at the dealership and I told him that Mr Hobbs to me to come there and at that time, I plyed the message that he left on my phone. After that, Jose told me to come on Monday. Every time I went to thst dealership, I waited 5 or more hours with or without family with me. Every test drive that I did involved Jose on his phone or looking at his phone. I did a lot of the talking or asking questions and that was really the only time he opened his mouth. John, the finance guy, came to my job to have me sign some papers and told me that it would help me get at least $ 24 dollars off my car note, but that never happened either.
David Hobbs had given me a car that had mechanical problems which I ended up getting fixed on my own and I still don’t trust the brakes on that car. I will NEVER EVER recommend anyone to David Hobbs. I was crazy for listening to the staff in that dealership, but it was a lesson learned.

I wrote my original review ¹²⁄₁₄ and now I am giving a second review. Found out today that my «certified used Honda» did not have the appropriate paperwork submitted by David Hobbs Honda so it does not have the 100,000 mile warranty I was promised and is in my sales contract. I have my vehicle in at a different Honda dealer (because I will never go back to David Hobbs) and the are «fighting» with David Hobbs to cover the costs of the repair because it should be covered under the warranty. Currently they are refusing! Not only do I not have the warranty I am not eligible because it has to be done at the time of sale! Buyer beware!

All I had to do was call this place to know that this isn’t the place for me. I called to inquire about their car services, and a girl answered then transferred me to a random mailbox; I called again, and was transferred to the service center mailbox. No one answers their phone here, and no one wants to talk to you. They just want to transfer you to a voicemail box. If I can’t trust you guys to even answer a call then I’m definitely not trusting you guys with my car.

Well, I originally wrote a much more strong and strident and angry Unilocal review.
My upset level was on a 10.
After several very frustrating phone calls, management stepped in and offered a compromise. Just by virtue of the nature of compromise, I’m not necessarily extremely happy, and I doubt they are either. We met in the middle. Being that as it may, at least at the end of the day they reached a handout and that is appreciated.

I take my car here anytime I have issues or concerns. They have good customer service. Haven’t been charged any more than I need to be to fix my car.

I will not be back to this dealership ever again. My first time at David Hobbs and I’m stuck waiting over 2 hours for a simple tire rotation and oil change on my 1 year old car. No one came to check on me and when I asked how much longer it would be, they explained that the lead mechanic had sliced his finger open which is why they were backed up. On top of the long waits and poor customer service, the waiting room rug caused 3 people to trip, including a woman who is pregnant. To sum up, go to any other Honda dealer and you’ll probably have a better experience. I’ll be going an hour up to Gurnee, Illinois to Muller Honda in the future, where they know how to treat their customers right.

I bought my first Honda 7 years ago and had a positive experience. Wanted a new one, so went back in March. Not a spectacular sales experience; but lots of promises.
Had the car a few days and noticed a paint chip with RUST UNDERNEATH. Long story short… my car has been back 2 separate times for 7 days each to get fixed. Hobbs did provide me with the smallest car in the world as a rental. Today, I called and asked when it would be done. The service manager is no longer there… the sames manager is off till Friday… the service tech who has my info is off till Friday.
They could tell me nothing. I called the body shop. They had taken my finished car back to Hobbs at 10 am that morning…2 hours before I called checking on it.
There is no communication there. No one knows what anyone else is doing. Very poor customer care follow up.
Buyer beware — they have gone downhill. I will never recommend them again, nor will I ever buy a car from Hobbs again.
BTW, NEVER buy an extended maintenance agreement. Nothing is actually covered under it… they will find any excuse not to honor the agreement.

True story folks. I bought two cars from Hobbs in the late 90s/​early 00’s and each was exceptional as was the sales staff. So naturally now that I’m in the market for a new ride I returned to look at a few used cars they had parked in front of the front window. I only had a few minutes because I was running late to an appointment, so I handed the salesperson my business card and told her to call me the following morning or afternoon to arrange an inspection of my trade, which was valued at $ 3,500 under an advertised deal that was set to expire in 2 days. One day went by, then two, then three, but she never contacted me, likely because my 2008 KIA Rio wasn’t valuable enough for her to care. I’ll take my business elsewhere.

I also wrote a review for this dealership on Google reviews, however since it was such a major purchase and since I am so active on Unilocal I figured it would be fitting to post a review on here as well.
My experience was all in all terrible. Without going into too much detail, I was incredible dissatisfied with the car that I purchased as well as the service quality of the salesman that sold me the car. I encountered some family hardships immediately after purchasing the car, and although the associates at David Hobb’s appeared helpful with the situation initially; I quickly realized it was all smoke and mirrors. They told me they were working on plans for me to return the car after I said I wasn’t able to pay for it. I was extremely happy, but not for long… as I soon found the associates at David Hobb’s not returning my calls or emails about the situation. It was as if they already got me to sign on the dotted line, wanted to keep their commission; so they were content with ignoring me… hoping that the problem would go away. I was forced to take a second job just to afford the car that they sold me that, at this point, I truly did not want.
But ignoring the problem clearly didn’t make it go away, because after months of paying an insane amount of money for this car, I decided to finally write my long overdue review for this awful dealership. When I did write my original review on Google reviews, I received a call from David Hobb’s Honda. Whoever I was speaking with (I think it was the original salesman who sold me the car) asked me if I was dissatisfied with the car buying experience… which I clearly was considering I gave the dealership a one star review [honestly, I was slightly insulted that he asked me this… I mean, if you’re going to call me on the phone, have something worthwhile to say at least]. After I pointed out the obvious and explained that clearly I was not happy with my experience with David Hobb’s Honda, he halfheartedly told me that he could «fix» the situation, although he refused (after multiple requests) to tell me how he planned to do that… he only insisted that I come in to talk to him at the dealership and then he would tell me how he plans to fix it. VERY strange that he couldn’t tell me what my options were without me coming in… honestly it just makes it seem like he had nothing to offer me to begin with. I’m not going to budget time out of my schedule (I’m busy working extra shifts to pay my car payment) to come in to the dealership if I’m not at least told what might potentially be available to me.
After I explained that to him, he proceeded to tell me that David Hobb’s Honda could «come after me» if I continue to post negative reviews about them. To me, this felt incredibly threatening… he was saying it over and over and over again on the phone. Bottom line, I had a bad experience with David Hobb’s Honda. I review ALL of my experiences with establishments to try and help other buyers from falling into the same traps. The fact that I was threatened by a car dealership just because I posted a review that recaps my negative experience is RIDICULOUS and honestly a bit unsettling.
And for these reasons, I will not be returning to David Hobb’s Honda. If I could give this dealership ZERO stars I would do it in a heartbeat. I had an incredibly negative experience and was not satisfied with the salesman’s pathetic attempt to remedy the situation. There are so many fantastic car dealerships out there that care about customers, not just about money… and based on my experience, David Hobb’s Honda is NOT one of them.

Still, time and time again the David Hobbs Team is The Best! I bought my second Civic EX~L Navi here and everyone I speak with is great with communication whether it be deals and or service! The waiting areas are on par with awesome! Every time I come to visit I walk the lot, the dealership show floor and the experience is grand. There’s lots of excitement when you walk in because there’s Honda enthusiasts about getting the full treatment in what Honda is about and what the David Hobbs Team is capable of. They go above and beyond in both service and sales. And when you revisit here most of the staff remembers greet me by name. That’s a big deal from a dealership that does so much. Thanks.

I wouldn’t purchase a vehicle from Hobbs at any price. I read the other reviews and my experience was completely different. I was met with deception, high pressure, and gimmicks. The good thing is that after fleeing this dealership, I went to Russ Darrow and purchased 2 vehicles.

I just took the van in for it’s first oil change and even though I didn’t purchase my van through David Hobbs (it was purchased from a dealer in Oregon before we moved to Milwaukee) they still gave me the first oil change free per their policy. A totally unexpected and pleasant surprise! Love this place.

Well, by reading my previous post, you could see that I may have jumped the gun. I didn’t realize that I wasn’t working with a sales agent rather, I was working this through the internet and by doing so, I misinterpreted a lot of the process and was working with several people which got this to be more confusing.
If the new car manager wouldn’t have contacted me, I may have just left things as is and moved on. Tom Delaney at David Hobbs Honda was extremely helpful and apologetic for all the confusion. He personally walked me through the process and took care of me and addressed all my questions and concerns. He even had Darrin (a sales team member) walk through every last detail on the cars I inquired about, Darrin was great! I dug in further to gain more information about the dealership and found only happy customers to include some of my personal acquaintances.
The professionalism and service David Hobbs provided has made me a believer that they are the «dealer for the people.»
I can’t tell you how bad I feel that I wrote such a poor review. If you want the service you come to expect and deserve when purchasing or leasing a vehicle, David Hobbs Honda is the dealer for you. They sure made a believer out of me, so much so that I drove off with my new Honda CR-​V this evening.
Note, when writing something in an email or in this case, writing a review, save it in your drafts and go back and read it when you are settled down and have time to regroup, you may find that it really doesn’t warrant such a negative tone.
David Hobbs rolled out the red carpet for me and I am grateful for all that they did. I will be a loyal customer for years to come and, I will refer everybody I know who may be in search of a new or used vehicle to give David Hobbs consideration.
Oh, and since this site doesn’t allow one to delete previous posted information is the reason why it’s still on the site.
Thank you David Hobbs, Tom and staff for turning this negative into a true positive experience.
Respectfully,
Frank Pipia, Jr.

I had took my car in for some service because of a check engine light. $ 700 later I get my car fixed, so I thought. One of the things I had them fix was the fan for heat/​AC, it was making a loud noise and was not working on levels 1 and 2. Then there was an oil leak (s) I fixed 1 of the 2 even though I never saw oil on the floor anyway. I took the car back because it was leaking a large amount of oil and the fan still was not working right. They informed me of the fan and they fixed that but the oil leak was because of the dipstick not being put back in all the way. My husband thought he hadn’t put it back but upon thinking about it, realized he didn’t check the oil until it was leaking oil, so this led to the service department to be at fault. When I called to check to see if the car was ready, I was talking about the problem to the service advisor, John, and during our conversation he very rudely interrupted and said ‘would you just let me finish talking’. As a customer, I would never expect to be talked to in that matter and to have my car fixed properly, a dipstick not being put in all the way? Not so smart on the service departments end, that mistake could of cost me a whole new engine!

I’ve driven a Honda vehicle for about 4 of the last 7 years so I know what to expect in terms of the quality and service from dealer to service to follow-​up. However, David Hobbs’ location in Glendale exceeded my expectations from a dealership and service department.
Last March, I went here on a whim to see about trading in my Toyota for a newer, less expensive auto. After visiting a neighboring Toyota dealership and not finding what I was looking for, my next stop was DHH. I had no intention of actually purchasing a vehicle on my initial visit, yet 90 minutes (and two test drives) later, I walked out with my new Honda on order and a guarantee for a fair price on my trade-​in. The salesperson, Lisa Marie, was incredible — and I got that vibe from the other staff I interacted with including the «money man» Jeremy, who made the financing portion of my visit painless and easy to understand. I initially wanted to look at hybrid vehicles but was actually talked out of it because they were above my budget line. I was also talked out of another vehicle in which I had some fleeting interest because Honda wouldn’t be manufacturing it after 2012. Those things might have you saying «but why didn’t they work with you?» — but I think those are prime examples of a staff working with a customer to get them in a vehicle that suits them and will be easy to service. This portion of my visit alone ensured I’d return here for future vehicle purchases (assuming I am still in WI!).
There are no gimmicks here — all of the sales staff are respectful and kind and most importantly, they LISTEN to your needs. I am generally skeptical of car salespeople, but I was impressed by the way I was treated here by all the staff — this doesn’t seem to be the place where people are tripping over one another to earn a commission or swap customers.
On to the service department: equally fantastic. Most routine services are easily scheduled online or via phone, and the staff there are also professional and helpful. Recently, I showed up 40 minutes ahead of schedule for a routine oil change. At some places, this would be a problem — not here; I was told it wouldn’t be a problem and they were able to get me in and going while I waited in the comfortable service lounge. Both times here I’ve been assigned the same service advisor, Andie, who was thorough and helpful in describing the services rendered towards my ride.
Overall, David Hobbs has a competent, kind, welcoming staff — and their follow-​up (even a year after purchase), service, reward opportunities, and personal determination has made them my «go-​to» for the foreseeable future; including referring friends & colleagues in the market for a new vehicle here!

My wife and I were looking for a 2011 Honda Odyssey.
David Hobbs had the lowest internet price. The saleswoman treated us with respect. We wanted to negotiate the price down further which we could for the one they had on the lot but we did not like the color so we asked about inbound cars.
Unfortunately, they did not have any more 2011 coming in only 2012s. They were going to give us a good deal on the 2012 but this was just out of our budget and wish we could have done it. If they would have had the car with the color we wanted in stock or if my budget was a little more for the 2012 we would have made a purchase.
The only con I can think of is they have really weird hours for a dealership.

I was in the market for a new car for my son and was shopping around for a fair deal. Like a good consumer, I called a few dealers to inquire about prices and then we test drove a car at David Hobbs Honda. The salesman, Mark Wade, was a real class act. He patiently explained the car to us, and pointed out all the features as we drove around. He was very laid back — no gimmicks, no creepy salesman jive, no pushiness. After our drive, we chatted with him and the sales manager but decided to wait a bit and make sure we did our homework.
After researching other dealers (including the awful and sexist Russ Darrow — you can read my review if you like on Unilocal), I found that David Hobbs had a very good price — but more importantly, Mark was the ONLY salesperson that was respectful and sincere. That sealed the deal for us. We went in and purchased the car and are very happy with our experience there. I would recommend David Hobbs if you like Hondas — and make sure you work with Mark for the most positive car buying experience you will ever have.
I have bought many cars in my day and this is the one I feel the best about.