Desert Gardens

I’ve had a great time living at Desert Gardens. The management are a sweet bunch of people who I always enjoy seeing and the other residents come from all walks of life. The property has 2 different pool areas and one with an awesome jacuzzi! They also have a tiny fitness room that doesn’t seem to get used very often.

The ladies in the office are pretty nice. Their office hours are also great. Having lived in several apartments, it is often difficult to make it to the office during business hours, but they are open till 6:00 and on Saturday so this makes them way easier to catch. I had some minor maintenance that needed to be done, and their response time was way quicker than I was used to. My air-​conditioner was fixed within 4 hours of placing a request. That was a big plus for me.

As a potential customer I had the opportunity of working with the leasing consultant by the name of Jane. These women who run this complex are very disrespectful and and are unable to carry a conversation as civilized adults. They do not own up to their mistakes nor do they have an action plan when they are wrong. This is not the way you conduct business. A manager by the name of Rachel should really think about retraining herself and staff on the proper way to deal with customers. I have learned that everything that glitter isn’t gold. I was interested in this particular property because of this location and overall it’s cheap monthly rate. After going through the runaround with them I’m glad my paperwork was lost or filed somewhere and they were unable to reach back to me after a month with the decision if I had a move-​in date or not. There was a system error on their part they did not take ownership of that nor was I given any apology or at least a refund of money to show true gratitude towards customers. At this point this customer was right. I would never recommend this complex to anybody ever. Lastly I was informed that I cannot file a formal complaint to the owner because they do not take those kind of calls, if this is true this is poor business practice on their part. I would think they’d want to know how they’re being represented which is not well. FYI I cannot post this without using a star I wanted to be a zero the computer made me put one.

I should have read the previous review about this awful place.
Staff and manager were very disrespectful. Not only does the staff not know what is in their lease they are attempting to enforce standards that were not agreed upon. Staff made off color remarks about veterans which not only shows a great disrespect for the veteran community but for the vast amount of veteran tenants they have. Stay away from this place at all costs. I’m putting in my notice only after a week of being here.

Manager and staff were extremely rude and dishonest. My wife and I came in looking for an apartment and everything was going great so we signed paperwork and gave them a refundable $ 100 to hold the apartment. After talking to friends on base they informed us of all of the bad experiences that have happened to military personnel. And what do you know we get a call saying the rate we were quoted can no longer be locked in so we request our money back. they tell us the office is closing and to come in the morning. We make it early in the morning and what do you know they lose our paperwork and the $ 100 we gave them is no longer refundable we avoid conflict and go about our business. beware they sell you a dream with the nice property and okay prices but they are scam artist.