Desert West Obstetrics & Gynecology

Let me start this review by saying that Dr. Tom is exceptional. I have not met any other provider like her. She is knowledgeable, caring, empathic, skilled, and has terrific bedside manner. I am reviewing Desert West as a practice; however, and I must say it’s been frustrating. The wait times on the phone and in office are outrageous. Correspondence is often delayed and getting in to see Dr. Tom feels impossible at times – having to wait two months for something that seems urgent is scary and worrisome. I’ve been coming to this practice for several years and I recognize that with its grown popularity, the practice grows too, but when do they stop taking new patients? Or at least slow down? Something needs to change or desert west will begin to lose longstanding patients, which is unfortunate because providers like Dr. Tom are hard to come by.

I have been a patient here for over a year. Every time I have an appointment I have had to wait anywhere between 20 – 50 minutes after my scheduled appointment time. The doctors and nurses are good but nothing phenomenal. They seem to be rushing me out which I understand but it clearly is not helping them keep on schedule. I would be more satisfied if anyone ever acknowledged that I had waited almost an hour and apologized but that has never happened.

Best pregnancy experience ever Dr. Goad was THE BEST. She is so friendly and cares, I had a csection and she made my sons delivery such a beautiful yet fast pain free one, my cut pshh you can hardly see it she did an amazing job closing it up ahh God willing if in 10 years I decided to have another baby she still here she’s great

I recently became a patient at Desert West through word of mouth. I was starting to see a doctor about an IUD placement to help with severe cramping and endometriosis. My first couple of visits were awesome. I had a very friendly woman dr (wish I could remember her name) who could unfortunately not place my IUD due to the size and position of my cervix. I was truly disappointed but she recommended me to another dr who may have more experience, Dr. Koon. This is where everything went wrong.
After meeting Dr. Koon, I could not help but sense a lot of negativity from him. I was uncomfortable since day one. On my second visit, I was so uncomfortable I brought my sister with me. We were doing a guided IUD insertion with an ultra sound to make sure it would make its way back successfully.
Prior to my visit, I was prescribed 4 misoprisrol, a drug to relax and open your cervix. I was so unprepared for the pain. I truly thought I was going to have to visit the E.R. I called the triage nurse and she told me she was very concerned at how much my Dr had prescribed me and tried to calm me down. When I mentioned this at my appointment Dr. Koon was extremely irritated and laughed at me saying «yeah that’s funny, they don’t know what they’re talking about. I wanted you to have four so You had four.» My sister decided at that moment she didn’t like him either because he was unprofessional and showed no concern with the pain I was in. I mentioned how much pain I was in and began to cry. He said absolutely nothing. I asked for water once he left the room and the nurse brought me some, she also seemed super uncomfortable.
During the ultra sound, a very large dermoid cyst was found on my right ovary. I was told it would need to be surgically removed asap and the right ovary would be going with it. I have never had surgery or any health condition for that matter so I was terrified. I cried, a lot. Nothing was explained to me beyond that at that moment. They saw how visibly upset I was and didn’t even give me time to collect myself, he had me lay back so we could complete the insertion. I laid on the table sobbing from the confusion and from the pain. My sister finally whispered to me that it was time to stop.
We stopped the procedure and stepped into another room so the dr could «explain» the situation to me. This is my biggest complaint of all. He did not fully explain to me what was going on. I left confused and remained confused and then had someone who was just as rude called to schedule a surgery I knew nothing about. I was told I NEEDED this surgery however if I didn’t have the money up front (literally a week after) then good luck because there is no way around it. Dr. Koon was very pushy about having the surgery ASAP and never stopped to explain that I would be okay. Never stopped to put a hand on my shoulder and tell me to breathe. I never got any actual care from this doctor. He truly didn’t care about me. That is a huge issue!!! It gets even worse.
He never once called and checked on me after sending me off in EXTREME pain and a horrible state of mind. When I called, my calls were not returned. At one point, I had to tell a girl on the phone that my calls weren’t being returned and t was important to me that someone call me back. (After asking like that, I did get a call back about medical records) My step-​mother, who is an RN explained to me that I need to find a new dr and have a second opinion. When I requested my medical records I decided to look through them thoroughly. Dr. Koon put down in my records that I was in great mental and physical health at my appointment which was not true. His notes do not match what happened there and did not mention any of my concerns or my pain. He also put down in his notes that he «counseled» me for a while about what it meant to have an ovarian cyst. That is complete garbage and dishonest. I couldn’t believe it. I was counseled into scheduling a surgery, NOT explained anything about having a cyst.
I went to see a new doctor who showed me what it means to care about a patient. He sat with me for a while to draw pictures explaining the surgery, assuring me I would still have children with one ovary, talking me through recovery, and most importantly checking on me and being there every step of the way through my surgery. I cannot stress enough to everyone that if you feel uncomfortable with your doctor, leave. After reading some reviews on Dr. Koon after my experience, I see a lot of women had a similar experience as me and unfortunately, a lot of women’s experiences were awful and included emotional abuse. I can totally see that happening. I will never ever be back to desert west because of this one experience. The office it’s self was nice on the inside but I think the organization with scheduling and calling people back would be helpful. Everyone else I talked to there was friendly and professional, just be careful who you see as a doctor.

Dr. Koon is incredibly unprofessional. I have never been treated so poorly by a doctor in my life. After waiting an hour after my scheduled appointment time, he finally comes in the room and proceeds to rip me a new ass hole and tell me what a complete idiot I am for asking him what happened during my surgery. My «follow up» didn’t check on my health at all. I’d bet that I’m not the only patient that’s left their appt with him early crying. I doubt he cares remotely about his patients well being and only cares about making money off of them. Do yourself a favor and don’t see him.

Nice caring doctor– unhappy with the «business side of the office» after I had my daughter they refused to see me because I owed them money. Ok… I owed them around 600 $! But had set up payment plan, made payments to them timely and they still refuse to see me until it was cleared… I’m sorry but that is not CARE. That is all business. So now I’m preggo again but will not be going back there… It’s too bad because I liked dr ohler :(and p. s I paid that debt off in 2 months… But could not wait two months to get app, because what I needed was important and urgent. I don’t trust a practice that cares more about their measly 600 $ balance than a patient in need.

I transferred care to Dr. Jaacks because she came highly recommended. She seems pretty nice, very competent. I’m not a fan of the office, I can see how patients would feel like herded cattle. I also had a HUGE problem scheduling appointments and think that maybe Dr. Jaacks is a little over full. I left my other office because the office staff was rude, this office isn’t much better… Not as bad, but still makes for a generally unpleasant visit every time I go.

Dr Phillips was recommended to me by one of my ladies friends. It was a long wait to see him for the first time, but I don’t mind to wait for good doctor. I have been coming to desert west for almost 20 years now. Dr Phillips is the best. Got 3 surgeries with him. One complicated one. He is always been there for me. Seen me on emergency visit, arranged transportation to a hospital and OR time upon my arrival. I would recommend him to everyone .
Both of my daughters r his patients now.

I’ve seen Dr. Goad for a few years now and have nothing but great things to say about her. Not only am I happy with Dr. Goad but all the other staff I’ve had interactions with have been just as great. From the receptionists, to the ultrasound tech’s and even the billing department was really helpful when my secondary insurance wasn’t willing to help me directly. I plan on coming here for many years to come.

Dr Kelly goad is my favorite. I’ve been coming here since I was 16 and never had a bad experience. Goad is very friendly, gentle and accommodating. She even remembers the stories I told her a year ago! Haha. Dr Tom is a great doctor as well!

Be sure to double check that your appointment is at this location. We got an automated message confirming our appointment at this location. We arrived 15 minutes before out appointment, filled out all the paperwork waited about 30 minutes only to have a staff member tell us that our scheduled appointment was at a different location. We replayed the voicemail to them and they said they couldn’t do anything on their end. These people need to get their sh*t together, they make a big fuss about patients being on time but when they screw up they make no effort to accommodate us.

I started going to Desert West Ob-​Gyn back in 2008. I saw Dr. Tom regularly during my pregnancy. She is ahhhmazing! I was 16 at the time and she made me feel so comfortable. (The hospital staff didn’t take the teen pregnancy too well) Come the day that I was in labor, Dr. Tom wasn’t available so Dr. Zhang filled in and delivered my little boy. Saw her again after many years and she still remembered bits and pieces of my delivery :) very very nice doctor.

I saw Dr De Salvo and he was very professional, thorough in his explanations and quick. I did not feel as though he was rushing. He did what needed to be done and did not drag out the procedures. I will definitely be back!

I saw Dr. John Desalvo for my pregnancy and delivery of my daughter back in August. He is by far the best obgyn. So kind, takes his time with his patients! I loved his personality! The front office staff was nice but his MA is such a sweetheart. I was always glad to see her she always made me feel super comfortable getting weighed (I hated that part!!) Lol. The delivery of my daughter was such a beautiful experience I wouldn’t change that for anything. My niece who is 15 was in my delivery room because she wants to be an OBGYN and he explained everything so well… she really learned a lot! I LOVE Dr. Desalvo!