Diamond Honda of Glendale

Definitely ask for Mike Jaimes! Best sale consultant. He takes his time with you and doesn’t push you to buy anything he just gives you the pros and cons of everything that way you can be the judge yourself for your vehicle purchase/​lease. Thank you Mike !

If you’re looking for a new or used car and the best costumer service, come see Iman & Bilal. They are the best! They will work with your needs.
I left with Ø down and amazing affordable monthly payments.
Thank you!

Do yourself a favor and AVOID THIS PLACE! IS A SCAM! Better go to the Honda in North Hollywood, no pressure and they tell you the bottom price right away, no hustle.
I end up paying wayyyyy more for my car here, and the person that had us to sign didn’t told us of some obscure things in our contract and put his hand in the price for us not too see while he distract us with the same BS «we do it for you because you are a good person» BS!
Now I’m paying 8k more for my car than in other Honda in LA. BTW, it didn’t have any special futures, just basic car, but I pay like buying a Lexus!
Also after this and reading the reviews here I don’t take my car for service there since apparently they change your NEW part for old ones. SCAM!!! DONT DO BUSSINES WITH THEM!

Jay Medal was an amazing salesman. He was considerate and worked out a great deal for me!

I reviewed this place before regarding their spurious sales techniques which makes it deserve only ONE star in the sales department (they will lie and profess not to have seen the ads Honda advertises for sales and leasing even if your credit rating is at 840). I have bought 2 cars from them in the past 5 years and service got much worse once the honest old timers retired.
The service department is more honest and usually efficiently fast, though at one time it took them 52 minutes just to check my tire pressure when the tire light would not go off. They have arguably the worse waiting room of any dealership around despite a recent spruce up. In addition its AC fails occasionally and it becomes an unpleasantly hot place to wait in. Overall, unlike the dreadful sales department, service deserves 2 to 3 stars.
Individual service advisors like Harut and Rick should be promoted as managers to run the place more professionally. Their prime customers should be treated with more dignity.

This was the smoothest and most satisfactory car-​buying experience I’ve ever had. Julio was the salesman I worked with; he possessed a thorough knowledge of every car I looked at, and had immediate answers to all of my questions. Two of the floor managers — Alfonso and Bilal — were brought in to «close the deal», and it couldn’t have gone more smoothly. These guys stayed later than the dealership’s business hours, just to make sure that I was getting the best deal possible on my new Civic. So altogether, the customer service was great, my new car is amazing, and I would definitely recommend Diamond Honda to others.

Everything went great today at Diamond Honda of Glendale. Armen Rostami was amazing! Great service and great prices. I’m definitely very excited to drive my 2016 Honda Accord Sport.

I was shopping for a car to lease, and though I ultimately went with another make, I had a pleasant time with the salespeople who helped me at Diamond Honda of Glendale. They were Steven Choti and Lawrence Long in the Internet sales Dept. Great guys, helpful and nice.

can I give this place 0 stars? I came here to have my tire pressure adjusted … that literally takes 2 freaking minutes but they made us wait 50 minutes. So when I went up to the front to finally asked them what’s taking so long they were like «oh uhh. Oh uhh. there was a «miscommunication.» Um okay. This is Los Angeles. Time is precious around here. What a waste of time! This place is full of dumb and lazy workers.
Also there was this other time, I came here to get my oil change thinking it was only going to be $ 50 maximum. Guess what?! They charged me $ 80 so the guy was like «it’s type of oil we use and why don’t we add in a free tire rotation.» hahah ridiculous pricing for a heck job. Never buying a car here again! Or getting their service.

I visited the showroom floor to check out the all new 2016 civic. I was really surprised as how they completely butchered the car. I understand they profit from dealer add-​ons… but they deviated from factory specs way too far. They added 20″ black rims, and painted the front chrome grill black, added a huge spoiler and installed an aftermarket alarm system on the inside. If you ask me they are just going too far with modding brand new cars to make more profit. To me, the car was totally unappealing and the «upgrades» added a whopping $ 5000 more to the sticker price. Honda designs these cars perfect from the factory, I don’t understand why you would add anything not OEM or at least use Genuine Honda Accessories. I guess there’s actually a market for this kind of vehicle. what a waste of a perfectly good car in my opinion.
Worst of all, most of the cars they sell have dealer add-​ons, mostly aftermarket car alarms, adding $ 2000 or more the the sticker prices. These are add-​ons, for the most part, that the cars don’t even need to be quite frank. Factory security alarms work well-​enough, until the case of a successful theft, in which case you’d probably consult insurance.
On the upside, they do have a lifetime powertrain warranty at all Diamond Honda dealerships. That’s one benefit to buying your car from here.
Don’t add-​dealer add-​ons unless the customer specifically requests them, otherwise you’re just turning off potential buyers, who would have otherwise been interested.

Wow… another victim of bait and switch. I was looking for a specific color vehicle that the salesperson told me was available. Made an appointment to come see the vehicle only to feed me three different ‘excuses’ of how the car I was looking for ‘sold a few minutes ago,’ ‘was in the service department getting prepped’ and ‘customer that purchased drove it away over an hour ago.’ Wtf? Am I that stupid? Waste of my time and validation that this dealership has not changed since the gawd awful days of Colonial Honda. Good luck to those who fall prey to these shady practices.

Service Review:
I used to frequent Diamond Honda for my oil changes, but after the last 2 interactions with them, I will no longer be visiting this establishment.
Interaction 1: Went in for an oil change and of course they mentioned I needed many other services along with it, I declined since my brother who has extensive car knowledge does everything for me but the oil change. The service rep who helped me ended up mentioning they would throw in a free tire rotation, so I agreed. A month or two later my brother came to visit me (he lives in Fresno) to change my brakes and while he was taking off the wheels mentioned that one of the lug nuts and bolts were stripped! GREAT! Never had this issue before. Strike #1
Interaction 2: Went in to get my battery tested since my car was having a lot of start up issues. Left the car there and got shuttled to work while it was being tested. Received a call back from the service representative and confirmed my battery was in fact dying and it was still covered under the Honda warranty, so I cleared it for them to replace it and to advise me when the car was ready. When I went to go pick up the car, I had a coupon for 10% off of the battery. I handed the coupon to the cashier and she needed to clear it with the service associate. Once it was cleared, the receptionist did not know how much/​how to calculate 10% of the total bill in order to deduct it so then handed it off to the service associate. The service associate also didn’t know how to calculate 10% of the bill so she went back to her desk to grab a calculator. I’m not a math wizard, but c’mon! Just move the decimal point over and BAM, 10%! Anyway, my battery gets installed, I get my 10% discount then I’m off to pick up my car to the side lot. When I go to pick up my car, the plastic pieces of the battery are left where my hood and windshield connect. Strike #2
This leads me to a few weeks later, when I continued to have battery issues. Luckily, I have AAA so I called them to give me a jump start. Turns out, the battery cables were left loose giving me a bad connection. Strike #3. They’re out!
Overall, I had no issues visiting them for my oil changes since they are located near my job and I would use the shuttle service to drop me off in the morning then pick me up during my lunch hour.

Great dealer just purchase a 2016 Honda Accord touring from jay in the Internet department that guy is the best. Treated me very good since I got there till a left the dealer would really purchase another car from them and recommended dealer to friends. There finance department is also amazing mike really help us a lot. jay your the best …,

So I was helping my girlfriend look for a car for her mother and decided to get a quote from this dealership on a Sunday. It was a PAINFUL experience! First off they wouldn’t give me a quote unless we filled out a ton of paper work and on top of that waited about 45 minutes. We explained to them that we were definitely not purchasing a car today but we definitely are in about 2 weeks and we just wanted a general idea on where the dealerships stand on a 2016 Accord Sport. So after about 45 minutes the sales rep and a manager named Victor came out with a quote that was «only good for today.» WTF? Did they not pay attention to the fact that we explained to them that we weren’t buying a car today? Total waste of time, we ultimately ended up going to 2 other Honda dealerships that literally emailed us a written quote and we spent less than 15 minutes at the other 2 dealerships.
So if you don’t want to deal with sale people/​managers that don’t listen to your needs I would avoid going here, the staff are definitely friendly and do speak english but I have a feeling they have a hard time understanding english. At least they made it easy for us to decide that we were definitely not buying from here.

Came in to test drive the CRV and we were met by Mike Jaimes. Very friendly demeanor and relaxed attitude. He was very quick to help and answered all of our questions honestly. It was obvious he wasn’t much into BS talk or BS answers. Throughout the drive, he did not pressure us in any way to make a sale. He asked if we wanted him to run some numbers for us and we declined; he did not respond in a negative or sarcastic way. I recommend him if you want to buy and not feel pressure to make a purchase.

I don’t often write reviews, but sometimes you just gotta give a shout out to people that do you right. And the people are Kristina Haas, who’s totally awesome! And Armondo, her right arm. What a top notch mechanic, he definitely knows his stuff and explains to you exactly what they problem is. Your not left in the dark. I would say he’s a master technician. And Pablo the parts mgr who also rocks.
I’m so grateful I got Kristina Haas right out the gate. She’s got an incredible attitude, she’s kind, patient and most of all thorough. She listens with care and you come to realize it’s genuine. I called in once she was busy, so I transferred cuz I had some questions about parts. Lo and behold I got to talk with Pablo, parts manager. He was very knowledgeable. I had done a fair amount of research myself. But he took the time and troubleshot the issue and my concern. I was impressed at one point when he wasn’t sure, he had no prob asking a team mate. Right then I knew I was dealing with an honest guy, and with genuine straightforward people.
We all know, that’s not always the case when dealing with automotive issues. Let alone at dealerships. Folks sometimes get that attitude like they know it all, and you don’t know anything. Even moreso if you’re a woman. I’m thankful to say, not all my experience here. And I admit, I don’t always go to the dealership for repairs with car problems. Past experience taught me better. But they won me over after this. They truly did lead me in the right direction.
Ultimately, It comes down to trust, respect, honesty and communication. So when you want that kind of service and attention to detail. Go there and ask for Kristina Haas, she’ll definitely take care of you. And Armondo will get the job done right! :-) Thanks you guys for everything! #great job #fantastic service.

I had previously visited Diamond Honda of Glendale. Since that visit, I have been receiving e-​mail messages from the General Sales Manager Paul Pituch. Yesterday, I received an e-​mail following-​up on a previous inquiry. I explained my circumstances to Mr. Pituch and he simply told me to come down to the dealership so we could work out a deal.
I was looking for a Honda Accord Sport model. They had a beautiful black 2016 in stock. I was assisted by multiple Sales Consultants including Vicente and Norlito. Both of them were super nice from the moment I called in, to the moment I drove off the lot in my shiny new car Honda. I am very thankful for their service and friendly approach. I would certainly recommend anyone to speak with Norlito as he is a very fun Consultant and probably the best test-​drive buddy one can ever hope for. If you are reading this, I thank you sincerely for all your help!
I also had the pleasure of being assisted by Alfonso, I had some issues with my credit however, he reassured me that he would do everything in his power to make sure I was approved for the car that I wanted.
Sure enough, with the help of the sales team, Alfonso, and Mr. Pituch, I was approved for the car I wanted! After my approval, I was further assisted by Vince who was the person that went over the contract with me. He kept everything straight forward, was very funny, and very respectful.
Overall, I am extremely happy with my purchase at Diamond Honda of Glendale. The car is amazing! The service was incredible! And I am certainly going to recommend any family and friends in need of a new car. Further, for as long as this amazing team is available, I will be coming back for any new cars in the future. From the bottom of my heart, thank you all for your hard work! You guys rock!

Only two stars because the actual sales guy of the car was nice. I’d give no stars if I could for the finance manager. Absolutely rude. Made an offer on a civic that was fair in price due to the miles and all my other research, finance manager told me «oh yeah right I could wholesale this car all day»
They didn’t honor their online price and kept saying «there must have been something wrong with your printer to print that»
And then I showed it to him on my phone. «Oh no that’s wrong I can wholesale this car all day for more then that»
So we told him to. I left and purchased a car at norm reeves Honda in Cerritos where the service is 100x’s better!
Got an email a few days later that they «would now like to honor my offer which they wouldn’t usually but there are special circumstances now»
No thanks.
Don’t go here.

This is simply a review for service to be fair. I called in (I am already a customer) as my car had a recall. I spoke with what I assume was the receptionist and was transferred to service quickly. Before I could say a word I was put on hold. This hold continued for 25 minutes before I gave up. I tried calling back and just asking for the wait time for the hold and to my chagrin… Again I was quickly placed on hold.
Calling a third time I quickly blurted out my begrudging plea and was finally answered.
«I had a recall notice on my vehicle where the airbags may inflate too quickly causing hot metal shrapnel to spray my face — can I leave my vehicle with you and get a replacement?»
Response,
«We can give you a replacement but you need to keep your car until August when we get the parts in (this is three months away). One option is to just keep driving it.»
So here I am after almost an hour on the phone with my suicide ride and a 3 months of car storage fees on my hands thanks to Honda’s incompetence. I hate to put this all on this one shop but as they were the worst of the 5 LA dealerships I called they get the 2 star award of crap service.
I’ll be filing my complaint with the BBB. I would never sell a product that could kill you and give you a hot metal buckshot to the face due to a poor engineering issue and if I did I would do everything I could to make it right. Honda dropped the ball so hard on this one that they have lost a customer for life.
Maybe they knew they couldn’t complete with tesla.

Although everyone here was super nice and welcoming, I was still disappointed.
I met a sales rep outside and explained that we had a tight budget with very little to put down on a used, new vehicle, or lease. Completely open to any options and stressed that we just needed a vehicle asap.
After making plenty of promises, choosing a car, running my credit, AAAND waiting around, they explained that we didn’t have a large enough sum for the down payment. Kind of annoying after I had already explained our situation so I told them I’d just look elsewhere. They persisted and said they’d find a way so we continued to wait.
Next thing you know, they went from saying i needed $ 500-​$ 800 more for the down payment to saying we needed thousands more.
Although they couldnt get me the deal I wanted, they did suggest I try TOYOTA down the street. I’m so glad I did because TOYOTA was able to work with my budget and find me a great car!
Thank you very much for sending me there Diamond Honda!