Embassy Suites

I would give this a 4 star review if it wasn’t for the price of the room. For basically $ 200 a night I would expect everything to run as smooth as possible. For some reason when I arrived my room was already taken, so it was a long wait until another room could be found. They made up for it though and gave me an upgraded room. The atmosphere is nice, elevators give a good view, and overall quality hotel. The parking garage is a bit tight, but such is the way of parking garages in cities. I had no problems with access. Checking out was simple. The room was nice and clean, and the bathroom was as well.

Hotel itself is nice, nothing special. In fact, it’s probably one of the lower end hotels I’ve stayed out within the embassy suites brand.
We checked in and I was given 1 breakfast and 1 drink voucher. I booked a hotel room for 2 people. The employee at the front counter said if I wanted to add a «guest» I would need to pay 15 for a breakfast and 15 for a drink voucher because I didn’t indicate that I was booking a room for 2 people (my husband and I). He also added if I was to add my «guest» there would be a extra person charge… I have NEVER had an issue like this. The hotel price is the same if I booked with 1 or 2 people… ridiculous.
Not wanting to argue we said okay and figured we probably would skip the bar and could get mcds for breakfast. We left the hotel about 4 times EVERY time our key to leave the parking structure did NOT work. The machine indicated the card wasn’t working. We had to use the air phone and took about 8 mins to exit EACH time.
If it wasn’t for these two issues I would probably give the hotel a 3… but it’s really nothing special and not comparable to embassy suites I’ve stayed at in Anaheim, Brea, Santa Ana or San Diego.

It is going on our 7^th week staying here. My family and I are Porter Ranch refugees. From day one we were impressed with the service and how nice the staff was. I have traveled quite a bit domestic and over seas and there is not one thing about this place I can really complain of. The rooms are decent, and you have free breakfast and free happy hour everyday. Food is surprisingly good, even compared to the surrounding restaurants. I don’t write a lot of reviews, only when I feel strongly for or against it… the staff has made us feel like family. On my daughters birthday the staff accommodated us so that we can uses some lobby space for our family. Nice little gym, nice pool and jacuzzi. I definitely recommend.

In town for a family event. We booked a regular suite and got a huge room — received an upgrade by my surprise. Great breakfast. Decent happy hour. Safe neighborhood. My teenagers loved it. No complaints. My husband is picky and he had a great time.

Ok, here’s the thing, people are giving a bunch of negative reviews over things that may be just once in a while type stuff or the staff was having an off day. Embassy suites isn’t luxury but most are pretty nice. You do get a decent value for the money most times. That said, I’ve stayed at several Embassy suites and here are my observations about this one.
— parking is tricky and not the best. $ 18 per day after paying $ 200 per night is really bad in my opinion.
— the hotel is clean and staff are nice. They could be more friendly, but they weren’t rude.
— rooms were clean and well kept but slightly outdated. The water literally took about 7 minutes to get hot every time we used it. The had a couple free water bottles and candy bars waiting for us which was nice.
— free breakfast is always great. Good food and coffee. No bug or gnats as one person reported and honestly, with as clean as the place was, I just can’t imagine that happening.
Overall it was a good stay. A think a little better customer engagement from staff and free parking would have given this review 5 stars. I would stay again, but I may spend 10 minutes looking for other options next time.

I am soooooo disappointed and this is my first 1 star ever.
I tried calling their corporate office to resolve this issue but I was unable to get through there phone tree. So my only recourse is hopefully they will read my review and reach out to me to resolve the issue.
I booked a room 30 days in advance through their advance purchase price, which saved me about 80.00 down from 310.00 to 230.00.
They did not tell me, when I booked, about the cancellation policy over the phone, nor did I ever receive my confirmation email or details regarding their policy… Because, you guessed it they took my email down wrong and even spelled my last name for the reservation wrong so they had difficulty even finding my reservation…
It was a good thinking I called to confirm my reservation 3 days in advance for what I thought was going to be Tuesday January 13^th.
They informed me my reservation was actually on Wednesday the 13^th. I asked if they could change it to Tuesday 12^th which is when I needed to stay and they said I’d have to call the advance reservation # but when I called their office was closed until Monday morning… So I called first thing the next morning… They told me the hotel was booked Tuesday and couldn’t accommodate me for that Tuesday… So I said ok we’ll can I get a refund and they said NO… So I asked if there was another embassy suites in the area I could stay at with my daughter who needed to be at a testing location in the area at 6am on Wednesday which is why we needed to stay on Tuesday night. And they said no they can’t transfer from hotel to hotel.
I stopped staying at hotels a long time ago and have exclusively only stayed in the online house sharing type options (that are becoming more and more popular) and thought that I’d try a big name hotel brand as my daughter probably would’t enjoy staying in a home share like I do… Big mistake I will never stay in a hotel again… On top of all this they told me they would also probably be sold out on Wednesday so they will re rent my room I already paid for and make double the money… This is robbery… I feel bad for their staff who had to convey the message after all they are just the messenger…

I read the reviews before I got there. I often think people write reviews while angry, so I make a point to never do that. I want to be fair to the Company and to people that are looking for the Best.
I did love my room. The curtains make the whole place look cheap and tacky.
I drove into the lot (next door) and parked in the Handicap space up front. I checked in (no smiles, as others have posted) and was told I had 15 mins to move my car before being charged next door. $ 18 a day to park at the hotel.
By the time I checked in, took my bags to my room, used the bathroom (TMI) I had to pay $ 3.00 to move my car!!!
I am a Hilton Gold Member. I was not even given any water. None in my room besides the $ 3 a bottle stored in the room.
The Happy Hour was filled with swarming gnats!!! I was bitten in my face, my leg & thigh and constantly fanning my drink.
I decided not to order food and crossed the street to Shakers to hope for bug-​free food.
I had to go to the 8^th floor for ice.
My room was quiet.
I had breakfast there, but brought it to my room to avoid bugs and ate slowly while looking at each bite.
I will never stay here again. You should not call us guest if you charge us to park when we visit. And no discount for handicap parking. (Most have disability or workers comp income)

I stayed at this hotel for a reunion. I was very unimpressed by the service and amenities offered at this location. The parking is a little confusing with overnight guests, payments, and using room keys. When I had a question about it, a front desk worker was rude and not helpful.
There was not any late night eats options available in the hotel, which was very disappointing.
The breakfast offered was ok. Many drink options but less healthy food choices.
Pro: clean rooms, complimentary happy hour before dinner, and starbucks coffee available in the breakfast buffet.

One of the best Embassy Suites that I have ever stayed at. Plain and simple this place rocks.

I stayed here after staying at the Hyatt in Huntington Beach and I only stayed here less than 24 hours to attend a wedding nearby and get to a comfy bed fast while intoxicated. So I’m trying to review this place fairly. Self parking is 18 dollars a night which I found a little bit ridiculous. Wifi is 9.99 a day (really 10 dollars a day?). You’re already paying about 180 – 200 a night and then you have to pay 10 dollars a day for wifi. Come on now.
The bed was comfortable and the room was nice. I put the do not disturb sign on my door before I left for the wedding and when I got back there was a note saying they could not deliver my Hilton Honors amenities because I put the sign on the door and to call when I was ready for it. So I called in the morning and they said they would deliver it after 11. Well check out is at 11 so that was pointless. I still don’t know what it was. I was kind of disappointed that there was no fan in the bathroom because I really didn’t want to um… «use the bathroom» in complete silence with my man in the room next to it sleeping. No bath tub either. Just a shower (does anyone take baths at hotels besides me?) but a very nice and clean shower and bathroom. The whole place was clean. No bed bugs. No dirt. Nothing gross. I would stay here again. The breakfast the next morning was also GREAT. So happy that was available as we were both pretty hungover and the man cleaning and assisting tables was probably the nicest man the staff has. They did comp me 3 dollars that I had to pay exiting the parking lot (?) even though I paid 18 to park there. Make sure you have clear directions on how parking works.

Have stayed 3 times over several years. Good location right off the freeway, delightful koi and turtle pond in the lobby, standard offerings otherwise. We often travel with my adult son and the room arrangement — with a comfortable sofa bed in the sitting area and the bedroom and bath separated by doors, works well for our family. Rooms are quiet and clean. We sometimes eat the breakfast that comes with the room but Conrad’s next door offers a good alternative if there is too much of a crowd in the hotel. There is a daily charge for parking and wifi but Hilton Honors members get free wifi. The door lock had a loose screw which was fixed promptly. Some rooms face the interior court/​lobby where lights are on all night.

Do not have a drink in the bar in this hotel. I was charged $ 53 for a drink, I then tried to address it with the manager who would not return my calls.
I asked no less than four times to have my bill separated by room charge and the other charges in order to make my billing and accounting easier, a request I make it every Hilton I stay at. On the day of my departure, there was no bill under my door. I had to go to the front desk to ask them about the bill. Became apparent that they didn’t comply with my request and the young lady had no idea how to take care of my simple request. For the third time I left a message for the manager to call me, I am still awaiting a call. I have tried to follow up but no one at the hotel bill into the phone. I will make this review available on every site pertinent on the Internet. I have also going to Hilton corporate and will find the owner contact them personally. Stay away from this hotel beware back customer service you would be better served to spend your money at Motel 6!

Im giving this a three star because my room was dirty my bedding looked as if someone had pee’d on it however because of the inconvenience when we called and told the mod they had someone come up right away and change our linen no problems with that, and that to me was good customer service.

This is my first negative review on Unilocal– and a warning to those who would like to work with this hotel for group rates. Short synopsis: several problems with getting the reservations right and currently my sales representative is not returning calls or e-​mails.
Full situation:
I am currently embroiled in a very unfortunate situation with this hotel. They offered a very nice rate and package for our wedding guests and after we checked out the hotel in person (lobby and breakfast area looks lovely), we decided to use this hotel for a group rate for our December wedding. This appears to have been a mistake.
We have been working with Teresa in group sales and it has steadily been downhill from our first interaction.
1. When setting up our group rate website, she put the wrong date for our wedding (1 month too early). We contacted her via e-​mail about getting fixed and received no response. I finally went to Embassy Suites national to get help. Total time to fix this problem was several weeks.
2. When first setting up our group rates, we were informed by Teresa that group rates are offered in blocks of 10 rooms. Once the first 10 rooms filled up, we could contact her and she would add a block of 10 more. Our rooms filled up two weeks ago and so my fiancé contacted Teresa by e-​mail several times. No response. He then contacted the national help for Embassy Suites, who said we needed to be in touch with our group sales contact locally.
3. I have called Teresa 2 – 3 times a day this week and have left messages pleading with her to communicate with us. No response. I am a «catch more flies with sugar» type of person so my calls have been panicked but as good natured as I can muster.
4. Today I called the national customer service number and they informed me that I should call the hotel and ask to speak to a manager. Called hotel line and asked for help with my group sales and that I was working with Teresa but she was not answering her phone. I told I would be given help and then promptly transferred to Teresa’s voicemail.
I called the main line back. Asked to speak to manager. Was asked, «Regarding what?» and I told them my problem. I said I hoped that Teresa was not ill or no longer working there because she didn’t return calls. The staff member said, «Well, I just saw her 30 minutes ago, she is probably in a meeting so call back later.» I said, «I’m not looking to get anyone in trouble here, but I have left multiple voicemails for this person and I have no faith they will call me back so we need to find a different solution.» I was then transferred to another sales representative’s voicemail. I am now awaiting a call back.
If you have worked with special events before, you realize what a time suck this is when you have many other details to take care of and that your guests (priority 1) feel confused and lost.
If you have not worked special events before (i.e. planning your first marriage) — then please take this piece of advice and look elsewhere for a group rate.
As I’m still in the middle of this situation, I will be certain to update. I am hoping that Embassy Suites can step up and make this right. However, nothing can erase the fact that my group rate deadline is November 6^th and I have been banging my head against a wall for two weeks trying to get this issue taken care of while the deadline creeps steadily closer, my guests (many of whom are elderly) are confused and not taken care of (I’ve been fielding many calls) and I have completely lost faith in this hotel.
Update: 11÷18÷15: My fiancé went to the hotel and asked to speak with a manager. Manager on call connected him with Jason in sales. Jason has fixed our problem and is very easy to work with. I have no idea what happened with our other contact– never heard another word. Can’t take away all that stress we experienced those few weeks, but at least the problem was fixed.

Although this Embassy doesn’t have the open and spacious floor plan that many others have, it still has an attractive and well-​maintained lobby and dining area. Our room was spotless, comfortable, and the amenities were very nice.
Breakfast was great and the only downside to the experience was the extra charge for parking. I know this is very common, especially in urban areas like Los Angeles, but if I’m a guest of the hotel and already paying $ 160.00 for a room it seems to me that I should have a place to park my car without being hit with a $ 18-​$ 20 fee.
Lastly, they do not have luggage carts readily available, you have to ask for them and thus a bellman has to get it for you. Not sure if this is a ploy for a tip but it delays things nonetheless.

This hotel has hidden fees.
I went to a Rich Dad workshop in this hotel, which I thought would be about the book, but it was just intense pressure selling by conning people to reach for their credit cards for $ 1500 without consulting their wives, because as they explained «nobody has the right to keep you from being successful».
I spent 2 hours there and upon exit when lady before me presented her validation for parking they told her to pay $ 7. She was puzzled and stalled, I got in and said that cannot be because the parking personnel didn’t inform us, there was no sign, and they told us «we will validate the ticket for you» which usually means it’s free. She told us they have nothing to do with the event and go talk to organizers. We asked what does event organizer have to do with their parking management and their policy to not disclose fees to a customer. She refused to call the manager and told us to not block the line. The other 10 people in the line said they have the same problem. She did not budge and forced us all to pay anyway after a lengthy debate.
Rich Dad workshop masks under «charity and causes» category on Eventbrite.
But it is one thing to pressure sell, because it’s ultimately my decision whether to reach for my credit card or not, and completely other to keep my car hostage unless I pay a ransom. And it is exactly what it is if there is no sign on the parking with the fees and the parking personnel intentionally mislead you into thinking it will be free. I have never seen a parking with no sign about the fees before.
I only spent 2 hours there and they ripped me off. It was 70 $ out of thin air for the hotel from all unsuspecting people in the line. That Room held well over 100 people. Obviously the hotel management is quite down with the conning mentality of the event they are hosting. We all got out stressed and bamboozled.
Think about staying there for a week.

This Embassy Suites in Glendale is one of the nicest Embassy Suites I have ever stayed at. The public areas and guest rooms are all either new or renovated. Everything is modern and sparkly clean!
You are greeted when you walk in by a picturesque koi and turtle pond. This pond may have been more entertaining to my kids than an arcade. They loved watching the big fat colorful koi swim and the turtles sunbathe. The front desk even gave out free fish food in the morning.
As with all rooms at Embassy Suites, our room was a nice sized suite. It had a queen sized pull out couch and a small refrigerator. The furnishings were clean and modern. The King sized bed was very comfortable and the linen was fresh and crisp. I was very impressed that when we called for extra linen and towels, a staff member came up in about one minute. Also, if I wanted the room cleaned at a certain time, the maids did it whenever I asked.
As usual at an Embassy Suites, the complimentary breakfast was great. It consisted of eggs & omelets cooked to order, sausage, bacon, pancakes, french toast, yogurt, cereal… whatever you really could want for breakfast. They also have a happy hour with free drinks and appetizers but we did not have a chance to attend that. Parking is in a garage underneath the hotel. Consisting of three floors, the garage seemed big but it did get full and we found cars parked in all sorts of weird spots. I am not sure what parking usually costs since we were with a group and had a reduced rate of $ 5/​day.
I was here for a wedding and this hotel was chosen for me. I was not disappointed but chances are I will never ever stay in Glendale ever again. Still, it was nice to see what an updated Embassy Suites was like. I hope to see more like this one.

This hotel made an error on our reservation and told us that we were supposed to check in the day before and they turned us away. After checking into another hotel, we noticed the reservation confirmation email was correct so they must have told us false information. When speaking to us the following day, they didn’t look either of us in the eye. Terrible customer service!!!
Note: this is all self-​parking and you can’t park until you have a room key and good luck getting a room key. Wifi really sucks. Even if you have complimentary wifi as a Hiton Honors member, it kicks you off every five minutes. All the amenities are nice here. You can just tell that management stinks. There’s definitely a lack of organization and customer service.

We got up graded to a top floor corner suite
Humongous
Still the carpet and furniture was a lil worn
The decorations was subpar and the use of space was a bit strange
It was free so who am I too complain
Definitely good for a gathering there’s a lounge area right out side of the room as well
Now what was beautiful was the entrance with the ceiling to floor waterfall and koi pond
And that made to order breafast in the morning
Watch out for the parking garage the turns getting out are super sharp like back up then go.
Overall I really enjoyed this property and with embassy you also get the free happy hour ;)

Note I did not stay here, but we did visit our friends who did stay here.
They enjoyed this hotel a lot, and I also seemed to enjoy it.
Very clean, nicely decorated!
Very roomy rooms, and nice staff.
When we came to visit our friends the valet let me park there until they came down to open the garage. Now, please note that it said no parking, valet only. But they were very nice and allowed me to park there and wait. Overall seems like a great hotel.