Extra Space Storage

I cannot say enough about how great the staff at Extra Space is. My mother stores at their location and they all know her by name and wave when they see her. They are more than eager to provide exceptional customer service. I have stored at multiple places around California and Washington state, and the service here is the best that I have seen. The place is very clean, access is easy, and customer service really is top-​notch. Special thanks to Edward for always being a gentleman; he is a great example to what customer service should be!

I’ve been a customer here for four years now and will be moving out this summer. For the first couple of years, things were great. There was a flexible, friendly staff that knew me by name in the office, and I felt secure even when I would stop by late. Things started to go sour last June when my unit was broken into and a set of family china, tons of CDs, and several other things were stolen. My lock had been broken but put back on the door (unit is an inside one) with no one from the staff realizing or checking to see it was broken for possibly months. I hadn’t been by myself in a couple of months, and was told by staff that they didn’t actually have any inside cameras either. To resolve things and receive any sort of compensation, I was told I needed to file a police report on my own time. Unfortunately I don’t have a schedule with time for something like that so I let it slide. They never once called back from corporate after telling me this to settle or check up on anything. The insurance they say you have as part of your rent is a sham.
Furthermore, I’ve seen my rent go up from $ 90 a month to $ 170 a month during my time there. There are no deals for longtime customers. If you plan on staying awhile, you can also plan on your rent being automatically increased at least 20% every 6 – 12 months, and if you fall a day or more behind, add another $ 20 to that plus automatically owing the next month’s rent too, even if it isn’t due yet. The friendly folks I mentioned earlier were all fired or quit over the last 6 months due to disputes over subpar wages and cutbacks in hours from corporate. I was sad to see them go.
There are plenty of other storage spaces in Hollywood, including right next door, with better deals and better staff. Don’t bring your business here!

This Extra Space Storage facility is very accommodating. If you might be late with a payment, give them a heads up, and they’ll work things out with you. If you need to throw some bulky items away, just tell them ahead of time, and they well help to make sure there’s room in the dumpster (of course moving the items there is on you, but you really can’t be too mad about that!!!). If ever in I’m the area, and need a storage facility, I would go with the Glendale Extra Space Storage facility any time!

We had the pleasure of working with Edward
He is knowledgable, professional and empathic.
Thank you Edward

Excellent customer service! Professional, friendly, helpful staff, a clean and well maintained facility. Edward & Lew are the best! They are unbelievably helpful and couldn’t be nicer. In fact, on one of the days, I had the misfortune of a flat tire. I only discovered it when I was about to enter the secured gate and they were so kind enough to help me get the spare on. Definitely stop by if you need a place for storage!
Highly recommended!

A super clean, well-​maintained storage facility. I really like the fact that a manager lives onsite!

Nice people, good space, will be flexible to meet your needs. Recommended.

Edward and Lou were awesome! Definitely recommend this facility. Very professional and great customer service.

Let me start by saying that Kenneth and Liz were awesome and I received great customer service every time I walked into the office or called them. I don’t know if they are in charge of the entire operation, or just employees, but they are always nice and super helpful.
Units are clean and have high ceilings. I had a 10×15 and it was about 13 feet high or so.
–1 Star because my rate got raised $ 20 after 2 or 3 months. Initially extraspace was the cheapest place, but not after the $ 20 bump. Not sure if everyone got it, but who wants to move their shit after 2 or 3 months…
–1 Star because my move out process was a little weird. Yes, they prorate your last month if you let them know before you do your monthly autopay, but they do not refund unused days, which is fine, but I got the impression that my unit was being rented during the end of the days I had already paid for… I moved all of my belongs out 2 weeks ahead of time, left my unit unlocked, and returned three days later, still about 10 days ahead of my check out date. When I spoke to Liz, she said she had already closed my account/​unit and said it was all taken care of. It’s nice to know that she was so on top of everything, but I got the feeling they might rent it to someone else during the days which I had already paid for… Again, she made it clear that they do not reimburse days unused, and not that a week ads to up to that many $$$, but it just felt like they were working the system a little… (This is just my theory though)
All in all, the place is clean, Liz and Kenneth are nice, no electricity anywhere, but other than that pretty ok storage place.

Excellent customer service! Lew explained everything clearly and made sure we understood the terms. The unit is clean and safe.
I especially like that they allow you to sign a month-​to-​month lease and prorate your final month. I highly recommend this place!

Was leaving out of town for a 6 month job and the owner, Diane, couldn’t have been any better in helping me efficiently move in, move out, and feel assured that my possessions were in good hands while I was away. Diane lives on site and she runs the place like a well oiled machine. Rule-​breaking isn’t accepted, which made me completely confident that my things had a watchful eye kept on them. She was wonderful about giving me the best deal possible (and then some!). Prices didn’t go up from what she originally quoted me.
Don’t let this location’s «out of the way» demeanor off of San Fernando scare you. All units are ground level, but with security cams all around, so you feel safe when it gets late and you’re still moving… All locks are monitored by Diane with a mandatory Extra Space sticker, and if you have any issues come up, it’s easy to get a hold of her, unlike Public Space Storage next door. I live in Hollywood, but rented through Extra Space up in Glendale because a) it was near to a close friend who could drop by at a moment’s notice, but more importantly b) all the good reviews were true. I’d rent out a space here again in a heartbeat.

Great! When I used them we got the first month free even though we were only using it for 1 month! We just had to pay some fees and stuff I think. I was in shock. =P
They’re friendly, the place is clean, everything was easy & convenient. I wouldn’t use any other chain except Extra Space.

Clean. Secure. Well lit. Professionally run. All units are «drive-​ups,» meaning it’s not a multi-​story facility (and hence no stairs to haul things up) so you can drive right up to your unit to load or unload. Good hours, too.

Extra Space is *great.* Diane is wonderful, no-​nonsense, and trustworthy. Her customer service sets this place apart from the others in the area. Someone lives on the property, so this place is safe, the access hours are convenient, the prices competitive, and the units are all clean and all are ground level. (hooray for easy load-​in and load out!) Extra Space is the place to go.