Goodyear Auto Service Center

Avoid this Goodyear location. They are always over committed and under staffed. I just had an oil change, tire rotation and alignment done that took 3 ½ hours instead of the 2 hours that I was told. Normally not the end of the world but when you don’t have another car and are stuck walking around with your 6 yr old it is less than ideal. I told them that I would be waiting and was assured 2 hours would be plenty. I had even made an appointment in advance. This is not my first issue with this place but it will likely be my last. Maintaining a vehicle should and would be simple if there were any honest and reliable car places left in this industry filled with lying and cheating companies. Every time I call the manager ask asks how he can earn my business… stop over booking and under performing!

Horrible service. I went on on Friday Nov 27^th and ordered 4 Goodyear Assurance CS All Weather tires. I was quoted and had the tires ordered to be installed today December 1^st at 3pm. When I arrived, I told them I wanted an oil change as well. They took my key and said it would be an hour and a half wait. I noticed they didn’t actually go move my car into the shop for 30 minutes. So I’m sitting there and after a hour passed, the employee comes over and tells me they can’t install them because they don’t have any tires. They were supposed to order them on Friday. The employee says he personally was not working on Friday and it was the responsibility of the guy who was. He wouldn’t be back until tomorrow and I’d have to talk to him. I rescheduled for tomorrow. Then I drove to two Honda dealers. The second dealer had comparable Goodyear tires and guaranteed they would have them ready in the morning. I said do it and called Goodyear and cancelled. I expressed my frustration to the employee who answered and he said he agreed 100 percent. Not that this solves anything. It’s a problem because there’s no communication between employees. No matter who I speak with, they should take ownership of the situation, not pass the buck to the next employee. These workers are not communicating with each other. I even received an email this morning reminding me of my appointment. You would assume they would actually have the tires. I should have recognized it as a bad omen when I sat down in the lounge and Fox News was playing. They had no other news channels available on their satellite tv package. Spooky.

I am always pleasantly greeted and taken care of promptly at Goodyear. Andrew always does such a good job on my oil change and let’s me know anything else I need done. The guys at Goodyear are honest and always ready to help with whatever you need! They go above and beyond and Jason at the front desk is so friendly and quick! I won’t stop going here anytime soon!

Never in my life have I felt so cheated.
Background —
Spent over $ 1200 last year on new set of tires & more maintenance on kids minivan (2002 Kia Sedona). Chief among the repairs in June 2013 was 4 brand new tires with Road Hazard and asked that it be aligned.
Fast forward to Spring oil change & tire rotation to learn left front ball joint shot, tie rods along with both front tires and that it was NEVER aligned! (Have call report notes from last year noting authorized repairs.)
Now Goodyear tells me I have to pay over $ 908.98 to fix and that 20% discount off repairs is going to cut it. Are you kidding me?!
If Goodyear had done their job right in first place we wouldn’t be sitting her paying even more for same repairs.

Great price & service on mounting /​balancing my 37“x13.5×22″ Toyo tires & 12″ wide Fuel wheels for my bigass Ford Superduty. The techs were eager to work on my install, I think they dug my $ 4700. in tires & wheels I had purchased online. They knocked them out right away & even helped me load them into my SUV.
Balancing required less than 3 ounces per tire & wheel. Absolutely unbelievable for a 90 pound tire mounted on a 35 pound wheel.
The shop looked busy. But, still clean & organized.
Go Goodyear! I appreciate the excellent service.

Looking to install low profile winter tires on existing rims.
They were very busy and could not get in for a week. Vague about when to drop off the car or when they would be able to finish… However, was able to wait.
Upon dropping off the car I noticed a «help wanted sign» on the door.
The managers were nice, but did not instill confidence that they were used to working on my car. In fact, they told me how difficult low profile tires are to work on. Even mentioned the potential to puncture the sidewall during installation. yikes!
Too may bad data points for me to leave my car with them. Promptly took the car to tom at Concours…
He assured me they do this all the time, gave me a tour of the shop and introduced me to the techs (including their certifications).
I’m sure this is going to cost me more. However, competent people and customer confidence is not free.