Harley-Davidson of Glendale

Willie is the best. He worked with me and tailored the repair work to my situation and budget. Never once did I feel he was trying to buckle and dime me. It was stress free thanks to these good people. They have a very good energy her, good people, good company, great products. America!

I am a brand new rider. I called last week to have a safety inspection done on a 09 Fat Boy that I was interested in buying from a separate dealer. I talked with Rich in the mechanics department. Rich was awesome, he was straight up about prices and patient with my questions. I arranged for the safety inspection to be performed at 2 p.m. on Friday the 27^th of May. The appointment started right on time and took about an 60 to 90 minutes to complete.
During that time I went into the store and the ladies behind the cash register were very nice and asked a few times if there was anything they could help me out with, so they get an A for costumer service. I would say that when i was on the showroom looking at bikes, no one approached me in regards to the sale of an actual bike, not sure what the sales method is (non pressured approach???). Although I was getting another bike looked at no salesman knew that.
After the inspection there were some minor adjustments needed to be done. Rich was on the spot and upfront with costs and time required to have them fixed. Rich also gave me information that was good to know about bikes in general.
Overall stars from the mechanics department and the retail store, but not in the sales department. I have been to other HD Dealers and usually approached within 5 minutes.

About time I write this! My experience at Harley Davidson of Glendale has been nothing but STELLAR!!!
From walking into the Bootcamp to riding off on a Softail Slim months later, the men and women of Glendal Harley have been nothing but extremely helpful and supportive in every way!
Thank you Leon, Willie, Michelle, Blaire, Tom, and all the others for your help and service.
If you are considering a Harley, get it from Leon at Harley Davidson of Glendale!
Ride On!
Pedro Montanez
North Hollywood, CA

I had a great experience with Glendale Harley Davidson. Levi is the man! I am new to the motorcycle world and Levi helped me so much! All the staff I’ve meet were very friendly and helpful. I would recommend this place to buy and I would buy again from here if I ever decide to get another bike.

These guys are awesome. My brother and I are on a 10,000 mile ride from jerseys do we stopped in here for a 10k service new tires and to check my brothers tensioners. Everybody here was super helpful and they put our bikes to the front of the line because we are traveling and even gave us loaners. Great guys great work.

Definitely a trustworthy dealership. Mostly dealt with the service dept but everyone we talked to was cool as hell. Friendly staff made the wait time entertaining.
Service manager Lee is a great dude, I’d def trust him and his team with anything I needed. Al is an awesome mechanic finished upgrading my tensioner system to a hydraulic one a lot faster than I thought it’d take. Stores got a nice selection as well. I’m out. Peace.

I own a 77 ironhead chopper and love harleys with all my heart. Was very excited about purchasing a second bike until I went to this shop. I had such a bad experience that I questioned buying a new bike altogether. After walking into the shop with my significant other he was the only one to be addressed. As a sales person you should address both parties, because women buy bikes too!!!
We asked about a specific color and was simply told, «we do not have it.» The sales person did not even try to tell me about the other colors they may offer or where I may be able to locate the color I was searching for. We had an additional question about switching the forward controls to mid controls and was told, «you should just get used to the forward controls. The switch is expensive.» I am a short woman and cannot reach the forward controls and anyone that can clearly see me would know that! And who are you to tell me what I can and cannot afford!
At this point I wanted to leave, but my significant other wanted to at least see the run down in price they could do. We told the sales person we could like to run the numbers and all he could do was stand there and say «that is cool.» Needless to say we didn’t sit down and was told to come back when we wanted to purchase the bike on the spot. How did he know we did not. We actually wanted to purchase the bike that day, but the horrible attitude from the sale person made me question buying any new bike and wonder if I should simply stick to my old school ways!!!

I love Harley Davidson motorcycles and I’m a proud owner of a 2007 Road King Custom. Which I purchased at Bartel’s Harley Davidson when I lived in south bay (Great service and deals). Now that I moved closed to Echo Park the nearest Harley Davidson is Glendale’s.
About 2 weeks ago I went to Glendale’s Harley Davidson to look for a helmet and gloves. I was not able to find any gloves that suit me, but did find a helmet that I liked. I spoke with a sales person, Blaire, about the helmet and if she can assist me with finding my size. She agreed to go look for the helmet size, but had me waiting on the side for quite some time because she decided to go and assist other customers. Then she comes back with a helmet and it’s the wrong size, she tells me the system showed she had one in stock but the helmet she brought was a large and I asked for a medium. She had me wait once again on the side to assist other customers, which I thought was very discourteous. None the less I tolerated her service because I wanted a helmet…
So, I placed an order for the helmet in medium and I was not aware that once an order is placed from the dealer is it a «special order,» which means they are final. After I had picked up the helmet, got home and tried it, realize it was freaking bulky. Today I returned to the dealer and spoke with Blaire and another sales person, Michelle about the situation and asked for an exchange. Very quickly I was told by Blaire that «special orders» are final and no refunds or exchanges are allowed. I asked if there was anything they can do… anything at all and Michelle told me she will see what she can work out.
Michelle communicated that I may return the helmet but would have to pay a 20% restocking fee, which I agreed to because I definitely did not want to use the bulky helmet. Then Michelle and I agreed that I may get any item in the store and just pay the difference. Just as I was going to head over to the boots section, Blaire opens the box containing the helmet, removed the bags and began to inspect the helmet… she quickly finds a small scratch on the helmet and she looks at me and states «sorry, I can’t take this back… not like this, I won’t be able to resale it.» At this point I stated, «You’re kidding, right? There is no way a scratch is there…» and she looks at me with a facial expression that to me looks like she didn’t care! I was very disappointed with Harley Davidson at this point because I love my hog and the service I was receiving was poor.
However, Michelle once again began to help me in any way possible… and she did. She was able to work out a deal… I was able to exchange the helmet for any item in the store and pay the difference without a restocking fee, which I thought was great and really appreciate the assistance provided by Michelle. Michelle was really caring and thoughtful about the whole situation and provided excellent service. I’m distressed that I have to write this review, but I felt it was necessary. Perhaps Blaire just requires some more training in customer service.

I got a flat on the freeway today. I didn’t see that one comin’.
I towed to Glendale HD. They let me in right away. We got right down to business, like «Let’s do this.»
They rolled her in, and not long later I saw the tech take her out for a test spin. Nice. Quick.
Looking good.
G-​HD can help in an emergency.

So this review is going to be wordy because it needs to be.
I originally bought a 2012 VRSCDX at Glendale Harley from Levi. The sales process was easy and their process is pretty slick. They walk you around to all of the departments at the dealership, from the parts dept, motorclothes department to the service department. Being a first time Harley buyer (and first time motorcycle to be driven on the streets) it was nice to really get introduced to the brand and the place I was buying my bike.
Right when I bought the bike, I knew I had to get a different muffler because the VROD just doesn’t really have that «Harley» sound and was actually super quiet… so I went to Lee in the service department and he quickly told me he had heard a mean VROD with a Thunderheader 2 into 1 exhaust. He also said it would be sure to let 4 wheel drivers know I was coming from 100 yards or more away! Again — being my first non trail bike — I wanted cars to stay away from me as often as possible. I have multiple fix-​it tickets and cops, even moto cops don’t like hearing me say «loud pipes save lives». But when you see cars peeling to the side in front of you… it’s hard not to be a believer!
Anyway — after 500 miles of breaking the engine in and cruising around town and up the PCH, I took my ride back to Lee and Derek in the service department and had them dyno my bike and wrap the Thunderheader with exhaust wrap. I literally had the bike one day when I let my buddy ride it and he was unfortunately in a bad accident that TOTALED my 2 week old bike!
So…I found myself in a situation whereby I could either take the insurance check and be thankful it wasn’t me on the bike… or re-​up and buy another one. Well after some quick and dirty searching, Levi found me another VRSCDX in the state of California and had it shipped straight to the shop. Everyone in the shop was horrified to hear the first bike had been totaled and were happily surprised that everyone’s first concern was how my buddy was that had been in the accident. BTW… he’s alive and well… just had a few extra pieces of metal in his foot now.
Everyone took care of me since they were getting their second sale of a nice bike in less than a month from the same customer! On this bike though — I decided to truly make it a one-​of-​a-​kind Vrod. LEE OVER IN SERVICE IS A TRUE ROCKSTAR!!! He helped me design a straight up brutal machine! We didn’t go turbo, but he did get me set up with a Screamin Eagle Pro Stage II Performance Kit, Screamin Eagle Race Tuner, Thunderheader exhaust, powdercoated pretty much anything silver to black and replaced all the footpegs and handles.
I’m sure this may illicit some challengers, but I honestly have not met a Harley on the road that can beat this thing in a straight line!
After about a year riding it with those upgrades Lee and Derek helped me really take this thing to the next level. They switched out about every part on my bike but the engine, frame, forks and wheels. We put on a full body kit, got rid of all stock lights, speedo, handlebars, clutch/​brake lines, rear tire, mirrors, etc. It took some time in the shop because Derek had to strip her down and really take some time to hide all of the electronics AND a compressor for the Arnott Air shocks… but he did it — and cleeeaannnn! Lee hooked me up with his guy Seth over at Aggressive Designs for a custom paint job. I’ll attach the easiest accessible picture I have of the bike below. It may not be everyone’s style, but these guys helped me make a solo seat screamin fast and low slung machine!!!
I should have written this a long time ago, but life happens. I just stopped into the shop yesterday and chatted with Lee and Derek and just felt like I owed the shop and those guys an appropriate review. I didn’t just get a bike… or two. back in 2012, I also got to know and can say I am friends with two great guys who I’ll hopefully get to actually ride with one of these days! Thanks Lee and Derek… keep an eye out for that CVO Breakout for me!
Cheers,
Kirk

Purchased a used 04 fat boy. Not 2 months in the bike had some engine issues
Now I know used technically means NO WARRANTY but
GLENDALE HARLEY, did right by me.
They fixed my bike at no charge. In fact, they rebuilt the entire engine
I say that’s Great Customer Care !

My husband and I have had a great experience with Willie in the parts department. He is very knowledgeable and has excellent customer service.

I walked in the Glendale Harley Davidson and no one said hello, or asked if I had any questions. I was actually looking to buy and walked around for a while looking at their small inventory and walked out.

This review has been long overdue! HD of Glendale is a dealership that I have been frequenting for the last seven years. Aside from the casual browsing, I have bought a ton of gear from them since getting my Softail. Over this period of time, I developed a deep friendship with the awesome Levi Medina, in the sales department. I always caught myself browsing through their display floor and gloating at the motorcycles. Then I’d see Levi and his unmistakable big smile and I would ask, ‘Levi, when are you selling me a Harley, bro?’
Well, it finally all came together in the last week of July. It happened to be the day the dealership was hosting a barbecue to kick off the Final Love Ride. I walked in, as always and said to Levi, «Bro, I am buying a Street Glide Special from you today and if this doesn’t happen, I am never coming back!»
Four hours later, I rode out on a brand new Black Denim FLHXS. May I add that these guys are all about their customers. I got a great deal! Traded in my Softail Slim, had the loan written off, put no money down and walked away with a nice APR. A BIG thank you to Mr. Medina and to Finance Manager Paul Ginise who very professionally oversaw the proceedings while giving great advice!
This day was a dream come true for me! Rode out on my dream bike from a great place of business that not only cares about their old customers, but also is all about developing a sincere relationship with everyone who walks in. Hey, you never know right?
A big shout out to Andrew, Eric, Stephanie and the rest of the gang in parts and merchandise /​clothing. :) You guys are awesome! Stay that way!

Great service!

I would Like to thank everyone at Harley-​Davidson of Glendale for their OUTSTANDING customer service. Jesse the salesman was great, he answered every single question I asked. Tall Paul the financial guy, was awesome, he was able to qualify me with a low interest rate and even gave me a gift card to use towards some gear. Erica the retail girl was great, she help me find the correct helment, jacket, and gloves. She was looking out for my safety, thank you Erica. Oh and also Effren, he delivered my bike to my house the same day, and spent about 30min explaining everything I needed to know about my new purchase.
Over all EVERYONE in this dealership is AWESOME and they will take care of you.
I would recommend this dealership to everyone.

As someone who has been in Customer Service management for over 35 years, I can unequivocally state that Harley Davidson of Glendale is second to none.
Special Kudos to Joey and Paul. 100% professional, friendly and efficient. They made my purchase the best vehicle buying experience I’ve ever had!
The entire staff here is approachable and willing to spend time answering questions.
Can’t say enough about the entire team.
I will be a customer here for all future bikes.

I’ve been wanting to buy a motorcycle for years now. I just never got around to it because of financial issues or whatever my reasons were, but the other day I received an email from Harley-​Davidson of Glendale offering me zero down 0.99 interest with approved credit! I Got really excited and went in the next day. As soon as I got there they had a huge event going on with a jumper and a barbecue, lots of people hanging out.
First person that are pushing was really cool guy by the name of Levi. Very friendly, very informative, and showed me different options because I’m new at riding and have no experience at all.
Then I got passed down to the store manager Ernie, which by the way went out of his way to show me around and he even had me on the jumpstart motorcycle to do a test run. Man was that exciting!!!
Make a long story short, I ended up purchasing a 2015 Harley Davidson XL sportster iron 883! Bad ass!!!
Yeah so my credit wasn’t the best but it’s decent. So I did zero down with 5.9% interest. I’m stoked!!!
You guys were great! Thanks again!

Great Service at this Harley-​Davidson. I’ve never been so impressed by the overall quality of the dealership. We got a bike and all the things that a biker would need. All the employees seemed very experienced and were very helpful. Levi helped us out throughout the entire process and made sure we were completely satisfied (we were). Good service from him especially. This was our first time getting a bike and he was nothing but patient and helpful. Also very genuine and friendly. This is the go-​to guy if you’re lookin for a bike.
We basically left with what we were looking for exactly.

I’ve driven by Harley-​Davidson of Glendale countless times, but stopped in because my brother is visiting and he races motorcycles. I thought the good folks at Harley-​Davidson might have great suggestions of where to go – they wanted to sell me a pocket-​sized map and showed me the board that listed rental rates. Because my brother is driving cross country, I wasn’t looking so much for suggestions of where to ride — but places of interest when not on motorcycle. Places like Newcomb’s Ranch. Or the motorcycle exhibit at Petersen Automotive Museum. Unfortunately, they offered no suggestions, just sales. ‘Tis the season. As Tom Waits would croon, pump up the volume, pump up the volume.
This store sells a lot of clothes, gloves, accessories in addition to big shiny motorcycles so maybe I’ll bring my brother in to shop. See what he thinks.