HOA Management

My experience with this Company has been extremely disappointing. They have no professionalism. They never return calls and emails and their management for our complex is completely unsatisfying. My flooding issue has yet to be resolved and during this rain season the problem has only gotten worse. They are EXTREMELY CARELESS!

This co. tries hard to meet the needs of our HOA. They are reasonably priced and respond as soon as possible to repair issues. Phil, the VP, is especially considerate and concerned that the properties are taken care of and the homeowners are in compliance with CA HOA requirements.

THIS COMPANY /​REPRESENTATIVE HAD SERIOUSLY MIS-​MANAGE OUR COMPLEX AND MAINLY OUR FINANCES!!! A year and a half ago, our complex had over $ 15K in the reserve, and today, we are left with $ 92! And that’s all without the homeowners knowing that they dug into the reserve!
Each homeowners are already paying a lot per month for our HOA, yet, the money had gone missing, or spent without our knowledge. We are forced to start self manage due to this crisis and our rep blamed the whole thing on us! Saying we never gave her the proper answers regarding finances. The fact that most of us home owners did attend the meeting regarding finances and NEVER ones we were told that money was taken from our reserves until we had only $ 80 in there!!! WTF!!! That’s illegal!
If we’re in such financial hardship, why not try to negotiate with vendors or find new ones to help get our finances back!!! We’ve done that ourselves and got great results!
Furthermore, there’s NO communication or involvement. We’re a small complex with only 14 units, so I understand where we stand in priority, but still not acceptable.
Now we’re playing cleanup and catchup, and it has not been easy playing cat and mouse with our «rep». We will be back on our feet, but BE AWARE OF THIS COMPANY!!!
This is my first review and I had to do it because I am so angry at this company!

After 2 years of dealing with HOA Management at my condo, I can plainly say «DO NOT ENGAGE WITH THIS COMPANY.» I am longtime property manager and have never dealt with such a dysfunctional group of people. Initially, I nearly lost my mortgage loan due to poor documentation, unprofessional handling and financial mismanagement. Over the last 24 months, the constant poor management has left me more times than I can count without water, gas or both often with no notification. Many things are in serious disrepair and they have not stepped up to remedy these issues. Highly shut looking elsewhere for your sanity.

HOA managements escrow department has provided us with the best service possible! After searching many other companies HOA was the only company that was able to get our association FHA approved. Jasmin was so sweet and patient while dealing with the FHA process. Apart from the escrow department our rep Silva Boyadjian attends our annual meeting and goes over our associations financials as well as conducts our ballots and election process efficiently and properly without charging us like our other management company did. Highly recommend HOA to anyone who needs a management company!

HOA management is the best management company we have ever had. There is always someone there to help. Our buildings rep is available whenever needed to solve a problem. The escrow department provides exceptional service with all documents sent on time. Lastly their accounting and payables department does a great job with posting fees for our association and providing financials every month for our budget. Way to go HOA!

I don’t know where to start with HOA management! They are fabulous and definitely one of a kind. I have been so disappointed looking for a management company and then I found them. They are great with the service provided and very prompt to call back and answer every question. Most importantly you will never have to get stuck talking to a computer, there is always someone live to speak to.
If you are looking for a management company and are tired of all the other ones that do not follow through with promises these are the people to go to.
Thank you HOA management and team for never letting me down!

HOA management has provided us with exceptional service for many years. Everything needed is provided efficiently and in a timely manner. I would definitely recommend HOA to anyone who is looking for a management company.

I live in one of the associations managed by HOA management and they are the best company we have used. Anytime there is a problem out rep is on top of it. Their accounting department handles all of our payables and bank statements. We receive all of the needed documents on a timely manner. I recommend HOA to anyone who needs a management company.

If you need a property manage company, you will not find a better one anywhere. tired of calling on the phone and have to listen carefully because menu options have changed?
You will always talk to a real person and if you talk to Jolene, you will have all of your management questions and concerns answered thoroughly. She is the best.
However, the entire staff is friendly, competent and thorough.
Utilizing any other property management company be a huge mistake. I would be remiss if I failed to tell everyone about this outstanding company.
«They should be running our country.»

I like this company alot. Our financials are emailed to us which is nice with any additional paperwork we need. The Rep for our building seems more like a therapist for all the problems I’ve told her about — as we just switched from another HOA. But we are fixing things up now and they have 2 vendors we really like at reasonable prices. So all is well now — in our little kingdom!

I want to start by saying I have had such a great experience with HOA Management that I had to give a review regarding the purchase of my condo. The escrow department was proven to be very professional, courteous and most expeditious. Jasmin and Susie are truly reliable and a pleasure to work with. If you have a need for a management company you will never go wrong by considering HOA Management Professionals Inc.

Thank you escrow department Jasmin Georgian for your help and your quick service, you were very helpful.

I live in one of the associations that is managed by HOA. The staff is very courteous and responsive. They are quick and prompt with any questions or concerns I have had… My experience has been great dealing with HOA. Thank you!

My family and I have lived in our condo since 2007, where I have served two terms on the board. We have had multiple problems with vendors chosen by this company. The politest term I could use to describe their tenure would be «malignant neglect.»
Three years ago, a contractor was paid 20k for appalling roof work that managed to let even more rainwater in. We wound up paying another contractor for the repair. so we paid twice. Despite his assurances that he would report this contractor to the applicable agencies and seek some redress, VP Bob Berthold did nothing but offer us a different contact person from his company.
I feel like it’s important to give our current contact the credit she is due: she knows how to send and receive emails, even with attachments. She’s just that darn good.
This Spring, rain caused water damage and mold infestations in multiple units, and their unforgivably neglectful actions and dishonesty are resulting in at least one lawsuit.

all I can say is find someone else. the amount of negative is pretty extraordinary!

If you’re looking for an HOA management company, keep looking. I’m on the board of a 23-​unit complex in West Los Angeles. We were in the market for a new management company and unfortunately selected HOA. As soon as our one year contract was up, we moved on.
I am very surprised they are still in business. Below are some of our ongoing issues with them.
Terrible communication
— Rarely return messages and hardly ever return emails. In fact, after being called out, they said they don’t always get their emails and if we don’t hear from them in 48 hours, we should email again.
— Always place blame on others; never take responsibility for their own ill-​actions. No accountability.
They put our HOA in a terrible position
— Accounting was not kept up (three months of missing details when we transitioned to a new company)
— Bills were frequently not paid, which cost us late fees and ruined vendor relationships
Not set up for 21^st century business
— Accounting software is antiquated. Reports looked to be scans from a dot matrix printer.
— Manager was unable to open PDF files on her computer
— They don’t rely on email
— No web services
Again, overall just terrible service, follow through, and support.

I have had a lot of problems with living comfortably in my unit, and the representative repeatedly brushes me off. I have been living with rats in my wall for a year!
PLEASE DON’T move into a condo if this will be your HOA manager! Unless you want a lot of headache.
On Google, horrible reviews used to show up for this company, but I don’t know what happened to them. I’m putting in a «bad word» to represent all the mistreated homeowners.

Our condo signed up with them two years ago and I am repeated shocked how they treat us. The original rep that was assigned to us was extremely unprofessional in her correspondences with a owner we were dealing with, using personal insults in letters she sent on our behalf. When we brought this to the attention to Bob Berthold he essentially shrugged it off. We asked to have a new rep assigned to us and she is not much better. Our front gate has been in disrepair for five months and after repeated calls and emails by multiple owners it is still not fixed. They are unresponsive to an alarming degree. I own my own business and if I ran my business they way they run theirs I would be out of business. I strongly recommend looking elsewhere.