Hrair A Koutnouyan, MD

I have been a patient of Dr. Koutnouyan’s since early 2011 when he first diagnosed my throat cancer. From the initial surgery he performed, thru the insertion of a peg feeding tub, radiation, and chemotherapy he has been there to oversee my care. Along with all of the other members of my health care team, I thanked him for helping to save my life. (how many times does someone get to say that) Earlier this year as I approached the 5 year mark in my recovery a final pet/​ct scan authorization was requested by Dr. Koutnouyan. It was turned down by the insurance company. I figured, oh well, thats just the way it goes, I’m sure everything is just fine with my health. The denial was not a good enough response for Dr. Koutnouyan, so he submitted another request. This time it was approved. The results for the throat were completely clear, however it did show a small mass in my lung. Further tests revealed that i had stage 1 NSCLC. As far as lung cancer diagnoses go, this is probably the «best» bad news you can get. Since then I have taken the necessary steps to eradicate the cancer, and the prognosis is excellent.
Because of his diligence, I have had the unique opportunity to thank him once again, for helping to save my life. I believe that if you are lucky enough in this life to say those words to anyone, at least once, you will be a better person for it.
The levels of professionalism, competence, respect and grace that Dr. Koutnouyan, and his staff have consistently shown me, in the past 5 years, are beyond compare. I look forward to my next followup in one year.
As far as the wait times in the Dr.‘s office, bring something to read, talk to the wonderful person who brought you and try to relax. They may be back there helping to save someones life…

This review is not about the doctor himself, it’s about his office. It was super easy to get a next day appointment, and when I got there, I didn’t even have to wait that long. Here is (probably) why… After the doctor saw me, I was about to leave, but I was stopped by «That’ll be $ 102.12». Unexpected… I asked what did she mean by that (I just couldn’t believe I heard what I heard). She told me again I had to pay $ 102.12. I explained to her that I had money in my HRA fund, and she should call my insurance for confirmation, like any normal office would. Her answer was «I can’t call, it’s too late». No, it wasn’t too late then, because it wasn’t too late when I got home and called. So, I asked for the manager, and she also wanted the $ 102.12. However, she added that the receptionist was supposed to tell me about this charge before my visit. So, we all look at the receptionist, and she says «I was telling you, but you walked away». Hahaha. She probably counts on people having bad hearing since it was an ENT doctor’s office. Anyway, since everyone was against me and I didn’t want them to call the police, I paid.
After I made some calls, they refunded me the money. But seriously, how hard would have it been to make that call to my insurance?

I’m not sure where to begin. My FIL recommended dr. Kotnouyan based on his rave reviews I decided to go as well. I was in severe pain and he was so thorough in his exam and he didn’t discount my pain. His diagnosis was right on and I am finally pain free! In addition, the experience of the office was great too. Front and back office were both very nice and professional. Thank you!

I want to give Dr. Hrair a one for the way he treated me, but I’m going to give him three since he answered most of my questions. Here’s my brief vent… I waited an hour and a half to see him, which I didn’t mind so much. What I do mind is that I left his office with that empty feeling in my gut. I felt so belittled. I waited so long to see this doctor to discuss issues bothering me for years and he got up only after 5 – 6 minutes of consulting and walked me to the door. I felt humiliated and I was in a state of shock. I didn’t realize he was walking me out at first. I thought he was walking me to his nurse/​assistant. He did it so discreetly, when I got to the nurse, expecting a summary or maybe a prescription, she showed me to exit sign to add salt to the wound. I will never visit this office again.

I was really disappointed with Dr. Koutnouyan. I was really miserable and experiencing a lot of pain when I got a referral to him. I should have taken the receptionist’s weird attitude on the phone («What do you want?!») as the first bad sign, but I was desperate.
The second bad sign was the ads and materials everywhere pushing products, plastic surgery, and other «beauty treatments». Creepy. I thought I was at an ENT, not a plastic surgeon. Oh well, he’ll probably be fine, right? No.
It took forever to finally get him to see me (so much for my appointment time) and when he came in he didn’t even examine me. I tried to explain there was pain in my ear and jaw, but was a bit shocked that he didn’t want to touch or look at my ears or jaw. (Couldn’t this be done over the phone?) He said he was going to have me do a hearing test and they have someone who will be coming to do my test shortly. As I tried to express my other concerns, he literally had one foot out the door. I know doctors are busy people, but that really didn’t make me feel like a priority. I then tell him I’m experiencing some odd auditory symptoms and he says «well maybe you should lose weight.» It’s kind of an odd thing to say, because I’m close to underweight for my size, so I ask «Is that healthy? Should I be losing weight?» He then says, «I don’t know. If you want your symptoms to go away, then yeah.» I said, «Okay, so I should lose weight? And that would be okay for me?» and he said «I don’t know.» Alright then???
Then, I wait for a while before he basically asks me «Why are you still here?» I told him I’m waiting for a hearing test. «Oh,» he says, «Here. Talk to her.» and gestures at a nurse outside the room. I walk up to her and tell her I’m supposed to get a hearing test done. She says, «We have to schedule that for you.» I was surprised, since Dr. Koutnouyan had explicitly said it would be done today. «So you don’t do them here?» I ask. «We do. But we don’t have an audiologist right now.» She then says she’s not sure when they will be in and says «we will call you.» It’s been a year and they never called me.
Also, as an added frustration: The parking is expensive and very difficult to find.
If I’ve remembered this horrific encounter for a year, trust me: there’s a reason. It was really that bad.
If you’re looking for a doctor who understands you, is invested in helping you, and is knowledgable… look elsewhere.

I was diagnosed with a benign tumor behind my right ear 1.5 years ago and wanted immediate surgery to have it removed. I chose a specialist such as Dr. Koutnouyan because of his years of experience in his field and as well as a surgeon. I liked his calm and competent way. My surgery was scheduled within days and I felt that I was in very good hands from the beginning to the end. He and his staff made this experience a very positive one. The surgery was delicate and there were risks involved loosing my facial expression but it all worked out very well. My scar is basically invisible and I was well off a few days after the surgery. I honestly can recommend Dr. Koutnouyan highly and would always go back if I needed his expertise.

Most amazing doctor I have ever came across with and I’m hard to please. I had my thyroid surgery with him and he has been most caring and thoughtful. He’s always there to answer your questions, treats you like a person, rather than a number. I wish all my doctors would be like him. His assistant is extremely polite and does her job correctly. I’m so pleased with my results and the experience I had with Dr. Koutnouyan.

This review is not of the Doctor himself, my father had his deviated septum fixed 10 years ago and he holds the Doctor in high regards, that is the reason why I made my appointment as well. I showed up for my appointment the one I had made a month prior, filled out all the paperwork. The receptionist calls me up to tell me that even though I have PPO insurance that I will have to pay an estimated $ 130. The entire month they couldn’t have called me or told me, or for example when they actually took down my personal information and insurance information to make an appointment they couldn’t call back the following day to tell me they were charging me for a consultation? There are hundreds of doctors who do the same thing some well some worse and some equally as Dr Koutnouyan, and of the 3 I’ve been to none have charged me for a consultation. I am not complaining about the fee, or how you run your business Doc but I would at least train the staff to understand that people don’t like suprise charges or made to look like fools having to cancel their appointment because they weren’t expecting to pay a fee, I am not even going to complain about the hassle of losing hours at work because of this appointment. Looks like it’s time for some policy changes doctor, I truly am disappointed to leave you a bad review.

I cannot recommend Dr. Hrair Koutnouyan highly enough. My 2.5 year old lodged a rock up her nose at school today and it was so far up her nose you couldn’t really see it. I did not want to take her to the emergency room and my pediatrician recommended Dr. Koutnouyan. His office was able to fit us into his busy schedule, thank goodness. He was patient and kind with our daughter while being a pro at the same time. He took his time with her explaining everything along the way to help calm her fears. The rock is out and I would recommend Dr. Koutnouyan to any friend or family member.

I’ve been to many doctors over the years and I have to say Dr. Koutnouyan has taken the best care of me. I’ve never had a doctor that is so responsive and caring. I have been a patient for approx. half a year, and have had 5 visits with Dr. K, and he has always taken his time to listen to my symptoms and explain what the possible causes are, and how he would like to approach the solution or treatment. I am doing much better thanks to his caring help. When one goes through something that is both stressful and painful, it’s also nice to know that when something happens between appointments, he is there to answer questions or provide guidance and support. Sure it’s great when the treatment helps, but the feeling of having a doctor that is on your side and that will do his best to help you, is really nice. I am also very happy to have Dr. K. because he is not the type of doctor that immediately prescribes a drug to you that you will have to take once a day for the rest of your life, unless that’s the only or best option. His training in functional medicine and his MD means he can leverage both traditional medicine and proven alternative methods of dealing with a problem. If there is a chance you can solve your problem, and I mean really heal yourself, without pharmaceutical drugs for the rest of your life and the possible side effects that they bring, wouldn’t you want to know about it? In my case he has been able to help me where others have not, without the drugs that caused me bad side effects, and he also happens to be the most caring and outgoing doctor I have worked with, so I would give him my highest recommendation because he has earned it. Thank you Dr. Koutnouyan!

Both my husband and I are patients and I can’t be happier with the service Dr Koutnouyan and his office have provided. The reception area is beautiful and state-​of-​the-​art, the staff are professional and helpful, and Dr Koutnouyan is a blessing. His diagnosis of my husband’s sleep apnea saved us from sleepless nights! We were able to move forward with a sleep diagnosis and treatment quickly and now we can both sleep soundly at night.

I have been to Dr. Koutnouyan’s office a few times and can say he is truly the most caring doctor I have come across. Dr. Koutnouyan takes all the time necessary to explain, in detail, any questions and concerns I’ve had with no rush. He follows up with his patients and can say he genuinely cares for the well-​being of his patients. With that being said, he is extremely caring, intelligent, and professional.
Overall, I have had a great experience here and certainly recommend him to others. The staff is super friendly as well :)

I’ve had two visits with Dr. Koutnouyan and both were great experiences. He is very personable, knowledgeable, and professional. He took the time and effort to answer all my questions in detail and treated me like a person rather than a random patient.
The office is also very clean and the staff friendly.