JCPenney

Very horrible !! First off I made an appointment online they spelled my name wrong. When we went in everything went good. Then it was for Christmas cards that I attended the portrait studio and called for hours she said 8am open on dec24 Christmas Eve and I waited until 10!!! For them to open and she still gave me attitude and said she couldn’t find my pictures do not recommend this place !!!

Yes, I shop at JC Penny. Mostly because I don’t deserve to have nice clothes because I’ll inevitably spill something on it or tear it. Or both! So what’s the point of buying a $ 300 jacket when I’m just going to ruin it? I could just take better care of my things, but that would assume people can change. And they can’t. People never, ever change. Don’t let anyone tell you otherwise.
Anyway, if you need cheap clothes that look decent and are pretty durable, go here. Don’t go to Target. They also have cheap clothes that look decent, but that shit will fall apart on you so fast.

Alice is a very nice manager at JC Penny Glendale. She helped me out yesterday and went above and beyond for me. She is a very senior manager. Helpful friendly kindhearted and very beautiful. Thanks for your help Alice. You rock !!

This is for the portrait department
I want to start off by thanking out photographer Genesis. Thank you for making our experience a great one. Went a week before Xmas, which was super packed, and managed to get our Xmas shopping done while we waited our turn. My 1 year old isn’t one to sit calmly and get her pictures taken but Genesis was very professional and proved to know what she was doing. She managed to take some great family pictures that we will forever cherish l. Thanks again Genesis for the time and effort you put into making our time there worth it. Go see Genesis!

Review for the Portraits Department. As a first time customer/​mom, I decided to have my baby’s first 2 month old pictures to be taken here, which was a big mistake! Let me start off by saying the manager pricilla is a straight up LIAR!!! As photos were being taken I noticed that they were snapping pictures of my baby’s eye being crossed eye which is common due to the strong camera flashes, so I asked pricilla the manager who was positioning my baby and telling her co worker when to snap, that it seemed like my baby’s eye are crossed eye in some of the shots, so she checked the taken photos on the computer and confirmed that they weren’t! Come to picking out photos, there was 4 photos that were crossed eye!!! I confronted pricilla and she replied that they aren’t and that his looking away! Looking away and crossed eye is two different things! I told her that she is straight out lying to me and that’s when she offered to retake those photos which was too late now since you lost my trust!!! Please don’t waste your precious baby’s time and yours here!

In regards to LOSS PREVENTION, watch out for a Hispanic lady (Lily) with black glasses middle aged… She was obviously spying on people for loss prevention, SO OBVIOUS that she was making me so uncomfortable, couldn’t even shop without her following me or watching me… VERY UNCOMFORTABLE!!! For godsake I can’t even buy some makeup from Sephora without her looking at me! As for as the supervisor (Laura), thanks for nothing, not sincerely sorry for making me uncomfortable… You should really put yourself in the customers shoe and see if you like being watched! Or maybe hire some better actors…

This is in regards to the photographer and photography center in JCpenny. By far the worst place to go to take pictures.
This cop out for a photographer, «Pricilla» and her side kick were not only contradicting but not personable at all. They don’t even greet you properly and the whole time would say «take your time» then maybe a min later say” okay let’s go, get started ! «uhmmmm how about you be a professional and understand I can’t make my 2 month act cute on cue.
During outfit change they were breathing down my neck. I felt rushed and the pictures came out looking anything but professional.
As new mom, I was both excited and nervous. They made this experience suck so much that I don’t think I will try any corporate photographers anytime soon.
I guess I should have read and took the other Unilocal reviewers seriously. They are all right and their complaints are so similar to mine that I wish I took it into consideration more. HORRIBLE!!!

This is for the portrait section of jc penny; GARBAGE! From the front to the people taking the pics! Never again.

By far one of the worst experience of my life. Not only will I never take portraits at JcPenney, I will never shop at JCPenney again. We had a horrible photographer, portraits and even though we expressed our discontent they didn’t do anything to remedy the situation. My husband works 80 hours a week and that was the only time he was available to take family portraits. We set up an appointment expecting good quality photos. We can’t afford to come another day as a family of four. Also, if we pay for the sitting fee, we at least expect to get some decent photos. Just horrible service and photographers and we still got charged!

This goes for the photography section in jcpenneys
Had an appointment scheduled for my daughter at 11:45 am.
We waiting until 12:40 to finally get set up and have the pics taken. While my husband was trying to help set up «pricilla «the photographer said hurry up and set up. We felt very rushed. 10 minutes later the pictures were done we then waited for another 40 minutes to view the pictures. I was so disappointed to see that the photographer had only taken 8 pictures and half of them my daughters eyes were closed.
What a waste of time and money.

— 5 stars for the manager lady at women shoe department. She was so helpful in explaining how the system worked. I understand sometimes it’s too crowded here and we have to wait long, but for the low price and good promotion, I don’t expect to get excellent service like Nordstrom.
— 1 star for the Arminian sale girl at baby department counter. She seemed like she hated her job so much, did not want to greet customers, never smiled, and especially felt annoyed when I wanted her to punch in my email address for reward points accumulating.
— 5 stars for Natalie at JCP portrait studio, she was very helpful and energetic in taking our baby’s photos. She was even singing rhymes to make him smile. All the images looked good and we decided to purchase full CD.
— Overall, I love JCP with their good quality products, good sale price, big promotions. The downsides are the reward system is down so often and some sale clerks need to get trained more in basic customer service.

Marina C,
You helped my self int he Mens department on 7÷18÷15 and you are the best representative:
You were very patient and professional. You folks definitely earned my business!
Thanks again

I’m extremely disappointed with The experience that I had. Although the staff were all very nice, I do not believe that they are professional photographers. I had pictures of my newborn taken today and the photos that they took are totally subpar. I had a horrible experience, the «photographer» only took 23 frames, and refused to take additional frames, even though my daughter’s tongue was out, or my eyes were closed, or half open. I absolutely will not recommend this place.

This review is for Sephora in JC Penney … The store is really small but the service is great… I made an appointment there for full make up.
OMG…
Lisa was my make up artist… Not only she did amazing job. But also her great personality gave me positive energy … Thank you and great job. See you soon :)

This store is really great when you have a coupon which they seem to have all the time.
Love their children line. Inexpensive. Shoe section also good.
Frequent sales. Good for the whole family.

i never thought i’d like jc penney but i dunno– i like it!!! maybe that’s because i’ve come here for some very very basic things, and they’ve had them, there ALWAYS seems to be a 20% off sale with another sale on top of that, AND you can buy discount gift cards from
for 17% off– so you get an *immediate* additional savings. and then things end up being really quite inexpensive and from what i’ve bought, certainly below «market price». ahh there i am so smart, cornering the market with my arbitrage at jc penney! see i know i have the makings of a mogul! or just a cheap ass!!!
anyway, these are i.e., some of the things i’ve gotten all for significant discounts.
— i bought pool towels that were listed at $ 12.99 each. 1) if you bought online over $ 100 they took $ 25 off. 2) they also took 20% off entire order. 3) i then had discount gift cards, which i bought at 17% discount. and the pool towels ended up costing me less than $ 5 each.
— i bought reebok mesh shorts that actually are very flashy and sexy. they list at $ 30. they were marked down to $ 19. then again, it was 20% off, and i again used a 17% discount card. the $ 30 shorts ended up costing $ 14. they’re so cute i bought 2 pairs.
— i just bought some levis 501. right now, macys across the mall and jc penney are both having 20% off levis. (
itself is also having the same sale.) if i bought them at macy’s, the discount gift cards there are only available at 7% off. so… i bought them here at 17% discount. (lets face it– levis are levis, and actually both stores have very wide selections tho macy’s is a bit better with the lean, mean, stretch «commuter» line which are great for active people; great lean trim silhouette, with performance stretch material. and a slightly wider selection of finishes in certain lines.) i didn’t even have the discount gift card in advance; i went on my phone to site above, found a card that matched the amount i needed, then bought it. a few minutes later, the card is available on my phone, cashier scans the up of it, and presto– i get my jeans with an additional 17% off.
— i also bought a slew of v-​neck t-​shirts that are great for summer. nice happy fashion forward colors that go well with jeans or grey sweat shorts. they are all cotton with decent material, and even tho made in india not a «sweatshop» feel type of garment with cheap messy stitching and threads loose all over. (tho they could be made in a sweatshop; i hope not!). these were labeled at $ 12.99. again with all the discounts, they came out to $ 4.35 a shirt. which is exactly why i bought one in each nice color!
anyway like i said i never thought i’d be shopping here– but now i do check here for basics and some major names, and i do certainly compare before i buy. but i have been pleasantly surprised by some of the bargains here.
btw a few people have said wow service here sucks. i’ve never had any probs. i mean i know what i’m looking for, so i find it, check out and pay, and sales staff is always very friendly.

Looking for furniture. Saw a few things I liked at a locaton in Palm Desert so I thought that I would come see this stores options.
There is practically NO FURNITURE! Wasted my time.
Did I call ahead to see if they had many optinos… Yes. Called and was sent to furniture department but nobody would pick up the phone so I had to visit in person. Not too happy about that!

Suzie Q’s Fun Facts:
JC Penney originated as an offshoot of the Golden Rule dry goods store, where founder James Cash Penney began to work in the year 1898.
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Dear Diary: Okay. I’ll admit it, though it’s sort of embarrassing: I love to shop for clothing at JC Penney.
Here’s the thing: The clothing is surprisingly cute, trendy and — after all the discount coupon codes they send me every week — remarkably cheap.
No one would guess that I bought that modern, Lilly Pulitzer-​looking graphic shift dress here (for under $ 30). Or that cute floral-​patterned knit top, perfect for work. For only $ 11.99 on sale!
As an ostensibly fashion-​forward adult woman, had I not stumbled through the store on my way back out to the Glendale Galleria parking lot, it would never have occurred to me to ever set foot inside a JCP. The last time the words «JC Penney» came into my head, I was a kid getting class photos taken back in the year 1985.
But the mall exit happened to be located right next to the petite section of JCP. And OMG — what a selection! Compared to Banana Republic’s expensive and snooty neutrals, and LOFT’s limited and increasingly tired petite line, JCP’s petite section popped with bright colors, fun patterns and impressive variety.
Not only did I leave with an armful of merchandise that day, but this impromptu shopping trip led me to check out the even bigger selection on JCP online. Once I realized that you can get free or cheap shipping (and 20−25% coupons) on most orders, and there was no time limit on returns, I was just about hooked.
Now, I grant you — the customer service in the stores is sorely lacking. The sales reps seem dejected, worn-​out and resigned to their crappy lot. But here’s a tip, diary: If one checkout station seems crammed with people, just walk the perimeter of that floor until you find a practically empty one. Works every time.
And yes, returning online orders at the store can be a major pain. You can only return online items on the third floor at the «JCP​.com» counter. I learned this the hard way when I innocently tried to return clothing at a normal register. (Try joining us in the 21^st century, JCP!).
I don’t know about the value of other types of merch here — home goods, furniture, jewelry, etc. — but for work basics, I’ll definitely keep coming back.

Know the retail value of what you are buying before you go in the store — they inflate prices so that when an item is «on sale,» it’s actually just the retail value.
I stopped into the Housewares section and was surprised to find that the price tags on most of the items seemed very high (for example, a pair of Kitchenaid shears were $ 26 — normal price on Amazon is $ 16). I found an OXO food scale I’d been wanting to buy and saw the 40% off sign. When the sales associate rang up the item, it was $ 49.99 — the same retail it was at every other store — Bed, Bath & Beyond, Amazon, Kohls, Target. I pointed out the item was supposed to be on sale and the associate pointed me to the $ 86 price tag.
So – at least when it comes to their housewares — the prices are inflated over the retail value so that when things go on «sale,» you are really just paying retail.
Despite the deplorable price gouging, I do want to say that all the employees I have encountered in this store have been pleasant and wonderful. So at least JCP has that going for them.

This review is for the portrait studio. I had a Groupon for a portrait session and I reluctantly took my 2.5 year old to take Holiday photos because I thought, «Oh god, JC Penney’s…this is how my parents did it.» I will say that I thought I was going to be revisiting 1994 but I was very pleasantly surprised with how updated everything actually was. The backdrop options were modern and cute and our photographer Dawn was fantastic with our daughter. Our session was fun and easy and we got fantastic photos of our kid. At the end of the session we were taken to the computer to make our choices. It was a very simple and easy process and we will be back again when our next kid is born.
One less star because the restrooms are nowhere near the portrait studio. If you have small children you have to take them up the elevator to the 3^rd floor restroom. There is a handicap size changing room in the studio for outfit changes but no toilets or sinks. Kind of a bummer when you have little kids and are potty training.
All around great experience and service provided by Dawn.