LensCrafters

Went to the mall (I hate going to the mall) specifically to get a pair of glasses.
Sears, JCP and Lenscrafters were all at the same end so I was able to look at all of their frame selections before going to Lenscrafters — best selection.
Did not wait long before I was assisted by Rose. She was very helpful.
I spaced out the fact they had 1 hour service. NICE — I did not have to go back to pick the glasses up!
Almost no-​one in the shop when I selected the frames and options. Service was fast.
Shop was very busy when I returned an hour later to pick them up. They had enough staff to fill each fitting table so after signing in I waited for 2 minutes before I was given my glasses and headed out the door.
I will go back when the time comes to get another pair of glasses.

We got very lucky as far as insurance coverage goes for new glasses, but without it, the prices here would’ve been absolutely absurd. On top of that, the quality of service here is pathetic. The employees are severely lacking in any sense of professionalism, courtesy, and even general knowledge of their own products.
Eventually we left with what we wanted, but it took some effort to fight past all the stupidity to get to it. I wouldn’t come here again.

Used their on-​site optometrist who wrote a prescription for one year (wasn’t aware of the one year until today). I broke my prescription sunglasses and it has been 14 months since my exam and I can’t get new sunglasses without paying for an exam because my insurance covers and exam every two years. Now I know to ask about the optometrist’s expiration date prior to scheduling an exam. I’ve lived all over the country and never had a lens prescription expire in 12 months! Also, I paid substantially more for the glasses at lens crafters! Most of my scripts either didn’t expire or expired in two years! I don’t believe AZ requires the script to expire in one year… just a ploy to get more money. I’m pretty sure people are wise enough to schedule an exam when necessary.

I’ve used LensCrafters for at least 10 years. After my experience at this location, I won’t ever be back.
Bad attitudes all around in this place. I left feeling angry, defensive, and very disappointed. The girl (yes, girl… not woman) I talked to about my frames had the most stuck up attitude I’ve ever encountered in a situation where customer service is required. It took a lot of self control for my husband and I to not return the snotty quips she kept throwing at us.
After tentatively putting in an order for glasses, I told this girl we would be calling tomorrow to confirm and pay for the difference (after insurance.) I wanted to see if another optical store would prove to be easier to deal with and be more deserving of a loyal customer. My husband and I visited another place closer to home right after and I immediately put in my order there instead.
LensCrafters doesn’t deserve a courtesy call from me to say I went with someone else, nor do I expect their customer service to be superior enough to follow up on my order. I’m never taking my family back to LensCrafters.

Ok, I get the whole glasses scam. I’ve worn them my whole life and with the exception of a few good years after lasik, I’ve always been tied to them. Drives me crazy to go to my optometrist and have him show me frames that «retail» for $ 250 but my insurance will cover «most» of it. I can go to Costco (and I typically do) and get a complete pair of fashion frames and lens for about $ 150 and then I have to file the insurance paperwork-​no big deal. I’ve even bought a couple of pair on Warby
for about $ 100 each-​again, great glasses.
However, I need (want) a pair of good prescription sport (read:Oakley) sunglasses for biking and triathlons. Against my better judgement, I made a special trip to the LenCrafters only to be put off by the arrogant clerks and the OUTRAGEOUS pricing. Lens alone for Oakleys, (please make sure you’re sitting down): $ 390, plus $ 120-​$ 250 for the frames. Target, WarbyParker, Costco: all better options than this. True they don’t carry Oakley but $ 500 for a pair of prescription sunglasses is crazy.
2÷10÷2014 update. I stand corrected. Target’s optical ship is owned and operated by Luxottica so they have Oakley, Ray Bans, etc. Bought a pair of $ 99 sport glasses and got transition lens for $ 200-​saved over 50% by going to Target. Great selection of true name brand frames, excellent pricing, and fantastic service.

An hour my foot! I have. Even waiting almost 3 hours and my glasses aren’t ready. Next time it’s Walmart! I’ll pay less, and at least my glasses will be ready when they tell me. At the 4 hour mark they were still telling me another hour. I was so mad I left. The price of One hour service is built into the cost of the glasses, that is what you are paying for. If you don’t get this within reasonable amount of time you should get a discount. After this I am no longer a customer of LensCrafters!

Absolutely horrible customer service. No one would help or even say hello for the first 10 minutes I was there. Never go to this one ever again.