Macy’s

If I could give no stars I would. Yesterday was here to help my mother purchase s pair of shoes. Literally one associate working her tail off trying to help everyone. I ended up getting down on the floor to help my mother with the shoes. Then went to mens to purchase a pair of dockers for my husband. No one there to help me. Went to a second register to find someone to ring up the pants which came up at full price not the sale price shown above the pants. Returned today to return pants. One lady folding at cash wrap while two other associates discuss their lunch break. I’m standing there and no one offers to handle the return. The two associates walk away and the third finally realized I’m ticked and calls one to come back and help me. Then went to kitchen area to purchase a sugar shaker. Went up register where two associates are helping two customers with returns. 20 minutes later I ask if there’s another register and she sends me to linens only to find one associate tied up with s customer whose going to return tomorrow to make a purchase but continues talking to her. I left the sugar shaker on the counter and walked out. The worst service ever.

Unbelievable!!! Three strikes Macy’s you’re out!
The customer service is the worst. I called woman’s shoe dept. looking to see if they had the size I needed for a pair of shoes they carry. Three times I was hung up on, the second time I called thinking it was by mistake the lady who answered said «Hold on» I could hear her helping a customer about 5 minutes later she said her name and how can I help you… then hung up on me! WTH!!! 3 rd time the phone was picked up and laid noisily on the cashiers counter where I could hear her talking & laughing (at me I don’t know, don’t care) what I am pissed at is the customer service Macy’s had. I don’t really like Macy’s in the first place it always seems messy/​unorganized I guess it’s just a reflection of the whole quality of store all together. Dillard’s is a far better choice if you shop at the Arrowhead Mall.

I ordered the wrong size Levis online and the worker in the Levis Dept. instantly knew she didn’t carry that style in the store. Awesome! Return was super easy.

So frustrated right now. Placed an order online with Macy’s on the 10^th, they cancelled my order but kept my funds. Called them on the 11^th they supposedly fixed my order. Checked my bank account this morning they ran my card a second time without me authorizing it. Called them today was on the phone with them for 2 hours they said I have to wait 7 business days to get my funds back and they wouldn’t give me the number to their legal department. To top it off they hung up on me while I was on hold for 15 mins after the 2 hour mark. Worst customer service ever. So disappointed

The customer service at this location has gone downhill fast. I shopped here a week ago during a sale where men’s clothes were But One, Get Two Free. After waiting in line 45 minutes in the women’s department to check out, the items rang up wrong. The cashier told us that we would need to go upstairs to the men’s department to adjust the price because she could not change the price of men’s items in a different department. What?
After going back upstairs and waiting in line another 30 minutes, we got up to the men’s register. The clerk informed me that Buy One, Get Two Free merchandise could not be mixed and matched. I showed him the sign on the table that clearly said, «MIX AND MATCH.» After a whole bunch of back and forth, I finally got the prices corrected and left.
Unfortunately, I had to take one of the items back today. When the first cashier tried to make the return, it was ringing up that it had already been returned (probably due to the price adjustment they had to make a week ago).
After SEVERAL different employees were brought over to the register, I was informed that I could not get anything back for that item. Why? Because it was purchased on a BOGO deal and it had $ 0.00 next to it on the receipt. I was told there was «nothing they could do.»
So an item I had purchased a week ago, unworn, tags on, receipt in hand, could not be returned.
The nail in coffin was when the THIRD cashier gave me her advice as to what I should do: «You should probably just donate it or something.»

I went into Macy’s this weekend. I went to help my aunt look for a girdle or spanx for a wedding, and was directed to go downstairs. I went to a register where there were two girls and asked if they could help me. I told them what I was looking for. They just stared at me and one said they weren’t sure if they had any. I told them that I was told to go downstairs, when another girl that worked there, came up with a rack of clothes and started gossiping about another girl that worked there. The two girls both turned their attention to the third girl and completely ignored me. I just walked away. I never shop at Macy’s and will never Shop at Least at the one in Arrowhead. Poor customer service. Very disappointing. I found them at a completely different store!

While shopping for my friends wedding I went to their registry and selected Belgique Hard Anodized 11 Piece Cookware Set, but when I went to check out the price did not match. My check out price verses my cart price was over $ 20 higher ($ 20 plus tax) I called customer service and had to argue with them for 20 minutes and let the representative know she was being recorded (love that app) before they would even try to be helpful. Finally they honored the advertised price but not until I pushed the issue pretty hard. VERY UNHAPPY with my experiance with Macy’s.

Every time I’m in this store & need to try something on the dressing rooms seem like they have no air conditioning. Seriously? We are in Arizona. We are in the ladies department. Ladies need to be cool to try on endless outfits to try to find one stupid thing that fits. Macy’s please turn the air down! When I said something to an employee she said it’s always hot & that I should find a supervisor & say something to them. Give me a break.

Okay, so this review is based off of the Lancome counter. Not the entire store.
I have been a Lancome customer since I was 15. I have very pale and sensitive skin. I have tried Clinique (too dark), Estee Lauder (again too dark, MAC (too cakey and their foundation has a scent to it). Lancome is my love and my life.
This particular counter has a certain female worker Im not fond of. Every time I encounter her, she tries to sell me on EVERYTHING. And tries to get me to buy two of whatever the hell it is that I originally came there for. Knock it off! If it werent for the asian lady that works there that smoothed things over for me I would not return to this location.
I should gave caught the womans name. She has dark hair, wears glasses, and usually has her hair tightly pulled back. Long face. She drives me nuts. Anytime I see her working from now on Ill be asking for someone else or just come back another time.
I understand these ladies are paid on comission but its really annoying that I have to say a firm «No thank you.» more than once.

I need to shop at Macy’s more often! My dad buys my Christmas presents every year here, and I’m always so happy with the quality of gifts I receive.
This year, I got a Michael Kors black quilted leather purse and a Guess black coat with velvet trim and a silk lining. The coat was rather small for a medium (couldn’t zip over the bust), so we opted to stop in-​store to return. The sales lady I approached was nothing but helpful! She looked around for a minute, then offered to search their inventory on the computer! I love when stores have that ability!
She told me there was one large left in stock. We continued pilfering through the racks, coming up empty handed. She then told me that a lady had just tried it on and was thinking of buying it. I talked with the lady and, after about 15 minutes of deliberation, she decided to give it to me. We swapped the coats and I was on my way!
I also wanted to buy this adorable Lucky Brand gold bangle I found in the jewelry section. A sign hung above the display that said «Lucky Gifts 50% off», which would have taken the bracelet from $ 30 to $ 15. Doable. At the register however, it wasn’t showing the discount, to which the jewelry clerk informed me that it was only certain items (in the blue boxes). If it’s a very particular discount, why is it hanging over the entire Lucky section of jewelry? I’d love to see their discounts and specials be less specific and more general. They’d get a lot more of my money that way!

I really want to love this place. They have a lot of great clothes for men. Never can really find too much we like as my daughter and I both shop in juniors. Nice to have access to some unique cosmetics, but never really need anything from here.

I love Macy’s. I have been to them all over. They have great specials and sales. This one is an odd one though. It seems forgotten and a little run down. It need to head over to a doctor in Scottsdale and get a face lift. The carpets are old and stained. It doesn’t seem well organized. No kids shoes! I wish it offered more upscale selection. Overall, not my favorite Macy’s store but happy it’s here on the westside. It just needs some sprucing up!

Love shopping at Macy’s with the coupons they send me. I can use them for on sale items and I always get a great deal.

I would nevery buy a mattress at Macy’s. They should not carry Sealy mattresses’ because they are not good. Do yourself a favor and go to Costco or Ethan Allan and be happy with one of those. For what I paid for this Helix I could have brought three at Costco. The Macy’s employees were nice but the Sealy’s…NO!

We ordered two different sectional sets from Macy’s and both were wrong. One arrived with the wrong configuration and the other was clearly made from 2 different dye lots as the fabrics of the pieces didn’t match. Then, the delivery company of the 2^nd set scratched our hardwood floors and refused to do anything about it. The sales people were very nice, but all of the problems that happened afterwards were a nightmare and I’ll never buy furniture from Macys again!

Love Macys had really good deals during Christmas and everyday deals. But checking out needs to be more organized. I had to wait 30 mins to check out in the home department because one of the cashiers had to keep asking the other for help. Probably should do training on a weekday that is less busy.

Worst customer service I have ever experienced. I had multiple sales reps walk right past me to ask how another customer was doing and if they had any questions or needed help. Not one person could ask me how I was doing, if I needed help or if I had any questions. Finally one girl around the benefit counter walked up and asked. I was able to ask my questions and make my purchase.
Note: I work retail and know customer service. I also spent about 1 hour in the store and maybe talked to a total of two people. I also couldn’t get any of the women working at the make up counters to notice me. But if any one else walked up, they were served.

This Macy’s is ok. It needs a facelift. Things are everywhere not too organized. But the staff is super friendly. Sales were pretty good.

Take your time and look through the sales racks and you will find some great deals! I truly appreciate one stop shopping with our busy lives! Love the shoe department too!

Not the tidiest Macy’s but still a great store!