Monroe Salon and Spa

This has to be the WORST salon ever… Suzy is very nice and energetic BUT wow I can’t put into words what she did to my hair. I went in with healthy hair and came out with my hair falling in my hand. It’s been weeks my hair is burnt off and it’s damage to the fullest. I’m not a hair stylist but I EVEN KNOW NOT TO OVERLAP bleach. There was a girl sitting next to me getting her hair done as well, she was looking at me as I touched my hair after Suzy washed it and it allllllll fell into my hand, it broke. The poor girl looked at me OMG your hair! I wish I can go on writing but save yourself and don’t go!

Monroe Salon was very impressive at first when you walk in everything was modern, but going to a salon you don’t care about the environment as much as you care about how they do their job. I called in advance asking about my hair and I told Suzy that I had an ombré before but it had almost fully grown out I sent her pictures of my hair and when I walked in the salon she told me not to worry that my hair wouldn’t be damaged that she was using the best products out there. When she saw that my hair was burned off she kept saying that she wished she knew that I had an ombré before even though I showed her and her workers and made sure they knew before putting bleach on my hair. Not only is my hair burned but she cut off half the left side of my hair it’s uneven and at the end she had the audacity to charge me for her work. You’re better off doing your hair yourself!

My go to salon for my brows! Adik is THE best. She has technique like no other when it comes to eyebrow maintenance and growth. I’d post a before and after but my cholita eyebrows were TOO ugly to make a before and after out of. As for makeup, other than Linn Trahn at Studio Kay– JAMES is the BESTTTTTT. Repeatedly, he has made me look like a doll. I love the neutral tones he always picks out and he knows what to do in order to make it work with my hair. Best part? He’s 20 – 40 $ less than all of these makeup artists in Glendale and compared to some, even more than 50 $! James is a celebrity makeup artist who’s nothing but humble and caring towards his clients. Their nail artist Angel Baghdasaryan is great!!! She never fails to give the proper mani & pedi. As for the owner, Suzy is AMAZINGGGGGGG. The products they have in store are great! Kevin Murphy and Prive– top of the line. Great customer service and atmosphere. I have no complaints! Keep up the great work guys!

So let me start off by saying that this is my first review ever only because this salon deserves it! Originally, I had gone into another salon (let’s leave the name unknown) for an ombré. They bleached it once with NO treatment nothing. It didn’t even look like an ombré. It looked like someone dipped my hair in bleach and took it back out. My hair became so damaged and weak and I had no choice but to get a bob cut. I’ve always wanted to be blonde but I thought there was no way if it was going to cost me my hair. So I went back to dark brown. I would literally stalk Monroe salons photos on instagram because the blondes were so rich and healthy and I’d wish I could have that. After a while of debating, I decided to make an appointment and I’m sooo glad I did. Suzy has the magic touch!!! My appointment was at 10am and I was immediately seated. I had my hair bleached 3 times. YES I said 3. Suzy used Olaplex which helps repair the hair during such a brutal hair damaging process. I was at the salon for a total of 9 hours. I opened with her and closed with her lol. But man was it worth it. She was literally showing me the brush as she was blowdrying. Not a single hair broke off after 3 times of bleach. I couldn’t believe it. Granted I’m not done with my hair process because I eventually want a very light blonde, she got me to the PERFECT shade of blonde. I am soooo picky but I have 0 negative comments about this salon. Service was amazing, Suzy is super nice and knows exactly what she’s doing, they have a great nail technician and the cherry on top is it feels like home. Coffee and pastries served throughout the day also. Who doesn’t love that?! I will never ever step inside another salon and I trust Suzy 100% with my hair. If you’re looking for the perfect shade of NON BRASSY blonde with no damage, this is definitely where you want to go. And I am definitely going to brag about Suzy. She’s professional yet fun and so sweet. If she knows something is going to damage your hair, she will tell you and she will not continue working on it only for the sake of your hair. So if she tells you something, don’t argue with her. Remember, shes the professional here not you. Some people go in with jet black expecting a platinum within one day. Impossible. Suzy will tell you what you CAN achieve realistically and she’ll do exactly that. I love love love my hair! Thank you for the exceptional service.

Always a pleasure at Monroe Salon. I have been Suzys client for many years now. She doesn’t let u leave until u r absolutely pleased with ur look! Recently I have been getting my lash extensions with Parisa which I absolutely love them and have gotten numerous compliments. Adik is amazing with eyebrows! Overall a great salon and environment.

We love you Suzi!!!
Thank you for always being fantastic and making my daughters and I feel & look amazing!!!
Xox,
Kimberly

Suzy is the best! Have been coming here for years… she is our whole families hair stylist. Cut, color, style everything is amazing. Oh I forgot to mention how super sweet she is, makes you feel comfortable…

I went in for highlights and a hair cut. My hair was black and very long, frizzy, damaged. Suzy, the hairdresser, put treatment on my hair to make it smooth, cut it and dyed it to the most perfect blonde. Honestly I love my hair. It’s smooth, classy, it looks like a Victoria Secret model hair style. Previously I have been to many other salons in Glendale, Beverly Hills you name it… and instead they burned my hair and bleached it to a nasty orange/​yellow color and charged me an arm and a leg for it. This place the prices and soooo affordable, I was actually surprised, the service is great. The staff is super friendly, they offer you coffee, cakes, the place is super clean, air conditioned, modern, pleasant. Overall I am glad that I went there, am very thankful and will definitely return and recommend the salon to. Thank you Monroe Salon.

Suzy is everything you wish for in a stylist. My mom has been coming to her for a while now for her short and chic bob cut and beautiful blonde color. She is a definitely a blonde master as evidenced by all her pictures and all the girls in the salon, most of which are blonde. It was my first time getting a cut and color with her but I was not nervous after seeing all of her work.
She is extremely pleasant and accommodating and so is her friendly staff. I had a balayage treatment done and had to leave before it was finished– Suzy was able to blow dry me so I can leave for my meeting and then come back 3 hours later where she finished up my cut and color. She was very thorough– making sure the color was exactly as she and I had discussed. She is also very open to suggestions– I thought my cut was a little more sharp than what I wanted and she was quick to change it and make it exactly how I wanted. NO EGO. I can’t tell you how refreshing that is in an industry where so many stylists think they know best and forget that the most important thing is to keep their clients happy. Minimal wait time and just a nice environment to be around-​welcoming and friendly. I will definitely be referring my friends and be back soon. =)

This has been the most unprofessional place I have ever been to. Even with an appointment I was made to wait two hours. Then I received the worse haircut ever. My coworkers and friends asked me if I was in a rush when they where cutting my hair. At the end of my service they over charged me by double and when I questioned them about it they just said that they had just raised them. I wouldn’t mind paying double if the haircut was worth it but it was not and I have short hair. I would not recommend anyone to this salon not even my worst enemy!

This salon is AMAZING! Suzy, the master stylist, is very professional and talented. She stays on top of the latest hair care products, hair techniques and proper hair care solutions for all her clients.
This is the only salon I have been coming back without fear for my hair. I almost gave up being blond, as no stylist ever could achieve the result I expected, until I met Suzy. After two visits I am in love with my gorgeous blond hair!
The staff is very pleasant, positive and respectful to each client I met there. The moment you walk in, they welcome you with warm smile and make sure you feel relaxed and comfortable during your visit.
Thank you so much!!!

I was a new client with an appt on 6÷21÷15. I was scheduled at 10:30 am and I arrived at 10:15 am because I know how valuable time is and I didn’t want to be late. You greeted me and asked me to have a seat. I sat for over 30 minutes before you came over to look at my hair. When you asked me what I wanted I explained to you that I’ve had the same stylist for over 20 years without any damage to my hair. I showed you the current damage from 2 previous salons here in LA. I explained that I want NO yellow NO orange and NO purple. I simply wanted my roots done.
I felt rushed in your assessment of my hair and that you weren’t really paying attention. You asked me to have a seat again. I sat for another 30 minutes before I was finally in your chair. You said you didn’t want to use bleach and that you could lighten my hair using color. I trusted you. After the 5 min color application you told me to sit for 45 mins… Which I did and then some. Finally an hour and 15 mins later the color was getting washed off. Was I supposed to tell you when the 45 mins was up… I certainly hope not. After 2 more applications I was finally back in your chair and when I removed the towel my hair was PURPLE with GOLDEN blonde roots and PINK tones throughout. It was written all over my face that I was freaking out but I tried to remain calm and hopeful because your assistant said once dried it would NOT BE PURPLE. She dried it and it was still purple and my roots a brassy golden blonde!
You said blonde is your «specialty» and looking at your pictures I believed you. When you came back over to me you started curling my hair and I said my hair is purple and you said it will wash out after ONE wash. I explained to you that the last stylist told me the same and my hair was purple for 3 WEEKS! You said no just one wash. I shouldn’t have to leave a salon being told that my hair will look right after one wash. I should leave the salon with what I want and what I was told I would get and what I paid for!
I have now washed my hair 3 times since yesterday’s appt and it is STILL PURPLE WITH STRAWBERRY BLONDE ROOTS! It is NOT platinum blonde by any means.
All you kept saying is one wash and if you don’t like it we can FIX it in 4 weeks. Three washes later I can tell you I hate it and I can’t believe I have to go to work tomorrow with purple hair!
The whole experience yesterday was awful. It was chaotic, unorganized and basically a huge disappointment. Your assistant is the best thing about your salon. Very sweet and accommodating to your every need. She definitely is an asset and does an amazing blow dry. Too bad I had to wash it out when I got home.
*After reading how you have responded to my feedback. One thing I know for sure is even the best of the best in any profession can at one time or the other have a bad day. Your level of professionalism is wanting and leaves a lot to be desired. Having rave reviews and not looking to correct the negative reviews is a testament to your ego getting in the way of possibly a great talent and gift. Hiding behind your friends and family or «community» and making fun of me after the fact in front of other patrons is tacky. Over emphasizing on how great you are at what you do, even when a client is not happy with the results, when you added color that I did not ask for, insisting that after a few washes it will improve over time just creates despair and emotional distress for them, I still have your text message and photos of my hair I sent you and the aftermath by the way. Bashing honest reviewers just to up your ratings over time will diminish your reservoir of good will and potential new clients outside your current «niche». Every business including your «acclaimed» thriving one needs new client stream especially if you can appreciate diversity and not label non-​Armenian as «suspect» rivals or competition from other salons. This might help make your case objective. You are stooping too low when you bring out your worst commenting venomously on Unilocal reviews that give you their individual experiences and first impressions instead of focusing on customer recovery. You possibly are well on your way to becoming a victim of your own success and platitudes unless you work on how you handle new clients.
ALL CUSTOMERS MATTER!

I’ve been blonde for over 10 years and have tried several hair dresses which were good at what they did, but Suzy was different from others. She just knew how to color my hair the way I’d like it without damaging my hair.
I color my hair every month and every time she colors my hair it just looks and feels better.
I have recommended Suzy to several people who are also as happy with their hair. Thank you Suzy for the wonderful work!

i don’t know where to begin… I’ve tried many salons… you name it i’ve been there… all I got was orange blondes… finally i found Suzy… she is not only professional,… but also honest… Some people need to understand … having a perfect blond does not happen over a night specially if your roots are dark… saying this out of my own experience… Suzy is very Sweet and honest. The first time i asked her to bleach my hair again so i could get over my orange, yellow… uneven … hair colors… she was kind enough to explain, how the process is… and since my hair was over damaged she did not bleach it… she fixed my hair color by only coloring … let me mention that even the first time orange parts were gone!!! but it was not what I wanted… but she couldn’t do anything… it was already damaged … in less then a month i went backed and she fixed my hair and gave me the hair Color of my dreams… please people be patient… understand the process of coloring… i really appreciate that she is honest… my previous hair stylists left me with a orange hair…, and did not careeeeeee at alll to fix my hair or do something so I wouldn’t leave their salon with a orange hair… she is kind enough to put different colors as many time as it takes to get the color u asked for… I love her so much… she never let me leave her salon with my eyes full in tears… and who ever is not happy please do not bother to come to her!!! i trust her so much… my hair is not only lovely thanks to Suzy but also… very healthy too.

I dont write reviews unless i am moved by something and after reading these «negative» reviews i decided to write my review. I first went to Suzy 10 years ago when i wanted to go from Blue Black newly dyed hair to blonde hair in 2 days she was amazing and used such good products that i had veryy minimal damage and i still remember clearly she used such little bleach that she applied it with her bare hands, fast forward 10 years and i am still a loyal customer of suzy i went from blonde black ombré, etc. with almost absolutely no damages, i do agree there is a long wait time and thats because she wants you to leave with the perfect hair color, ive gone 2 days in a row and waited up to 6 hours but had an amazing hair color and almost 0 damage and as far as her not liking non armenians im sorry but No matter who you are suzy is amazing with you, and all those clients who claim other clients are family and get better service well they arent family but suzy has such an amazing heart and an amazing personality that you become family to her. Overall, please dont listen to those reviews who try to put suzy and her salon down no matter how many bad reviews you write suzy is still going to be amazing and still going to have a salon full of clients from 9am to 10pm because she is amazing and if you dont like her salon or her amazing staff then its better for you to go to another salon pay double get your «fast results» with half your gone!

Where do I start amazing salon with amazing stylist and assistants. Super clean and organized. Suzi is a true master when it comes to coloring hair without any damage, I went from black to blond (without any damage, and without bleach) in 3 months. She is a stylist u must try. I can’t wait to go back
Oh and FYI I’m not related to her or been friends with her (this is for the haters that have no life and like to start fake rumors) just saw the salon and decided to give it a try and no regrets for far. Thanks Monroe salon can’t wait to be back

Thank you, thank you, thank you for your amazing service and for understanding my situation. I came to your salon on last saturday without an appointment, because of unexpected invitation to the event. You didn’t refuse helping me despite you were just back from your trip to Florida and had a lot of work. I really appreciate this. Your work was as always awesome and professional. Thanks again you and your team, you guys are real professionals.

First off I can’t believe how accurate everyone’s comments and compliments towards Suzy and the salon are. I couldn’t be happier than I am with the results of my hair. This woman will not let you leave the salon until you and her are completely satisfied with the color! Lol hair Goddess is an understatement… definitely 5 stars and more from me!

After I had very bad and very damaging experience with few stylists I went to, I needed someone not only to fix my hair very quickly, but also make me look updated, on trend, yet still classy. I was referred to this salon by my friend, that always had an amazing and natural looking color… I hesitated at first because it is not close to the area i live, but i had no choice, cause i had an important event to go to… So I went there!!! Oh boy, I am addicted to this girl now!!! I trust her advices, as she did magic to my hair… I pray to God, she never moves her salon, I will hate to lose her

I adore this salon. Everything is so well organized and elegant it seems untouched. The décor is to die for. My friends and I trust no one but Suzy with our hair. She is the queen of blow dry’s and blonde hair. Do not misunderstand me; she once gave me a copper dye job that was so beautiful it can’t be put into words. For pete’s sake, she took me out of jet black hair in two visits with minimal damage and made me a blonde. I’m beginning to think she has hands of gold.
She’s just so lovely. At times, I don’t even want to leave the salon.
But when I do leave, i’m showered with compliments. I highly suggest you cheat on your hairstylist once and pay Suzy and the girls a visit… you won’t regret it.
P. S. This is a full service salon. Walk ins are welcome.