Nurses Touch Home Health Provider

I cant understand how these nurses lie and think its ok. My grandmother was discharged from the hospital on a Monday night with orders saying that the home health nurse from this company will be there Tuesday for wound cleaning. It was a no call, no show!!! Then Wednesday comes around, I call my 88 year old grandmother to see if the nurse came and of course they didn’t! The nurse called my grandmother to tell her that she wont be going Wednesday and she lies to her saying «well, I called your daughter and she said it was ok»! I work 42 miles away from my grandmothers house. I get off early to do her wound care, its supposed to be twice a day and the last time was, the night before when I did it. She has 10 staples on her lower abdomen and an NG tube. The site is very VERY red and now has small blisters. There is also pus accumulating at the exit of the NG tube. It is now Thursday 3:30pm and the nurse tries to call and tell her that she cant make it!!! I called the company and whoever answered the phone has no customer service/​people skills. I tried explaining the issue but was rudely interrupted to be told about there policy. I don’t want to hear about policy, THREE DAYS have gone by and no one has been out to see my grandmother. Wound care is twice a day 24 hours after discharge Lady! The lady never asked me my grandmothers name so all this policy crap that she tried telling me about is probably being read off a script. I ask for a manager and get put on hold. She comes back to ask my grandmas names and tries to tell me that there are no orders for her until today. If that was true why on earth did the nurse call and lie Tuesday and to top it off they tried cancelling today too. Again I asked for a manger and was put on hold. This happened twice. Finally when the receptionist got back on the phone I told her I need to make a complaint, I need a manager. She then said «ohhhhh ok». UNBELIEVEABLE!!! The manager listened, she seems nice. She heard me out and it sounded like she couldn’t believe this was happening. She took my number and I was promised a phone call back, we shall see.
At almost the same time I found out that my mother had called this company as well. she spoke to the Head Coordinator supposedly. That lady tried telling my mom that she called my grandmother to tell her that a nurse was going to be out to see her only the nurse doesn’t speak Spanish so she will have to translate over the phone. That WOULD have been fine only, it was a lie! My grandmother said she never called and especially didn’t offer assistance!
There’s this thing called caller I. D!
My mother got off of work early today to go check the caller I.D. We wanted to make sure we weren’t getting mad at the wrong people. There were only two numbers there that my mother didn’t recognize, she called both. One was the nurse the other was the pharmacy. She also checked the caller I. D for the past week. There are no unknown numbers on there.
Why Lie? The professionalism of this company is really questionable as is there accountability.
I’m trying to get a different company. This company made things harder for our family.
I see this as Elderly Neglect!!!

Busy environment upon entering the office but just because people here are very good and efficient that’s why they get so many patients. But despite of the busy environment, people are still able to say hi and being friendly. Very accommodating. A good atmosphere for a growing and productive business.

Awsome service! My best nurse was Arthuro!

1000 good reasons. One of the best home health agency and caregiving company.