Omega Passport Services

They are not exactly the most professional people.

This is in response to the beautiful apology written by management with lots of exclamation marks. (I’m being sarcastic, by the way.) Maybe management you need to some training on how to deal with this type of problems and especially with some customer service! What an awful business you run. The. Issue here is customer service and the fact is that the employee did not mention the additional fee or total fee. It would have been nice if she had explained the way the service worked and not waited until after paperwork was completed!!!

Karmen at Omega was great! Extremely efficient and very friendly. Got our visas done quickly. Great communication. Would definitely use again and recommend.

Very helpful! It was my first time overseas and I was very anxious and did not know anything about traveling outside US. Jill helped me to get my passport and visa super fast and did all «dirty» work for me :) I don’t understand why people are complaining about extra fees. You pay for SERVICE. Who expects service for free? If you are cheap or think you don’t need guidance, go do it yourself! I obviously can’t trust myself lol. Thank you!

They tried to charge me twice for one signature because they said I signed as a trustee and settlor when instead it was only one line.
They wanted to charge me 10 $ each witness signature (not notarized signature) when UPS does it for free.

My wife and I found Jill of Omega Passport a delight to work with. Jill was polite, friendly and most important skilled and knowledgeable. She helped us with our visa application and the entire process took less than 2 weeks to complete. We were also advised by our travel agent that her fees are less than other sources. Would gladly recommend Omega Passport Services.

Omega Saves the Day! I woke up Monday morning to find my passport expired, and a non-​refundable vacation leaving on Wednesday! Totally forgot about my passport. I called Jill, went in first thing, got pics there, all paperwork, and rush ordered a new passport. By Tuesday I had a new passport and relieved I could go! They really came thru fast and very helpful!
If you have weeks to wait for the standard processing then it saves the fee, but if you are in a rush or even just need help with the process they definitely are worth the price.
Also a few years back my wife had a business trip overseas, and in booking her travel her passport got lost somehow? Omega got her a brand new passport, blocked the old one and had it delivered quick too! She had a little more time so didn’t have to Rush but they took care of everything and saved valuable time and energy from making an appointment, taking time off work and hassle with the post office procedures.
Thanks twice now Omega! :)

High praise for Omega. Our company has many different travel needs … whether it is a business visa to China or India, a new passport or a passport renewal, Jill comes through every time. I highly recommend Jill… Very helpful and efficient — and she makes me laugh!

I used Omega for a visa to Cameroon, which was virtually impossible at the time to get directly from their embassy. Omega came thru with it incredibly quickly. I have recommended them to others, and the results have been consistently good. Using a visa broker is not cheap, but neither is your time or your trip. For the few hundred it cost us it was worth every penny.

Hi everybody,
I haven’t done anything by this group but I called Mr. Sheram two times so far and asked critical questions about my immigration case. At both times he was 100% positive, patient, and respectful and completely answered my question without any charge!
I don’t know how can I appreciate his consideration, but this time as I need a lawyer for the immigration process, I’ll buy a nice flower and make an appointment with them and obviously chose them for this process without any doubt :)
I will come here again and write a comment about how they treat me during the fore-​coming process.
The best,
Arash

Worked with Jill today in getting my first passport. …Yes, my first (don’choo judge me!). It was actually pretty painless. I had a hard time even dragging myself out of the house to get it, but it was worth it. Jill and Sheram were both very pleasant and accommodating throughout my entire process.
First, we filled in my info with the US gov website, prepared the documents, and then took my passport picture. Then I had to have it notarized at the US Post Office, which is to be expected. Luckily for me, the USPS was not far from Omega.
I don’t really know how to dive too deeply into this process to leave a riveting review on Unilocal.All I can say is that Jill and Sheram were very friendly and efficient. For this lazy boy, it was a great experience. Thank you.
I highly recommend them for anyone looking to do their first time passport. Very easy.

I would not even give Omega Services 1 star — this place is ridiculous! How are you even in business? Jill is incredibly rude, not at all helpful and does not provide enough information. Not only are they overly priced but they do nothing quickly, they do not provide enough detail to get visa’s completed without having them rejected multiple times and she quoted deliveries that were clearly not realistic. Also when you as the customer are paying thousands of dollars to her company to expedite passports/​visa at their ridiculous cost you are looking for some kind of reassurance that the product will come on time. NOPE her attitude provides ZERO comfort that they will get the job done in time, and when you call to follow up — JILL yells at you for doing so. She called me nasty on the phone as well as told me I was putting words in her mouth because she could not deliver a Visa in the time she quoted. It came down to hours before having to get on a plane when we planned over a month in advance. She over charges and she provided zero customer service — AWFUL, this place is a joke!

I’ve used this service numerous times over the past ten years. They do a good job, they are knowledgeable and plenty fast. they dont smile and serve coffee, but they are not rude or unfriendly. The rules have changed over the decade, they used to be able to do everything, then they took me to the post office, now they give me directions. Once that is done… they finished up the rest.
They do the photos here and have a notary public.

This place is great! They’re fast, efficient, and super nice. Jill was the woman I worked with in getting my passport, mostly on the phone, and I went in for my application and photos. She was able to expedite the process of me getting my passport so I had it in 3 days and I was able to go to Mexico without a hitch. I paid the federal fee and their service fees to process faster, and they were fair. I called around other places in Glendale, and their fees were either the same or higher. All in all, a mundane experience made pleasant. I would definitely send my friends there for their passports, and I know they do visas as well.

This place is a HUGE ripoff. They wanted $ 195 for their fee to do a Brazil Visa. They are so overpriced it is not even funny. We found another company that is rated very well and did it for $ 40. Be warned check around before you pay too much.