Pearle Vision

So. To start off with, everything with the company was very typical, filled out some paperwork, saw the doctor… No big. I went to order my contacts and that’s where the issues started. The girl asked me if I wanted a years supply, and I said I did. She wrote me up and told me my total, which was somewhere in the 300 range after my insurance. I wasn’t mathing on the spot but it all seemed about right, so I signed my life away and headed out. On my drive home I got a call that my card hadn’t been charged for some additional parts of the examination, not a huge deal, gave her the info over the phone. She called back right away, card hadn’t gone through. Stayed on the line this time (why didn’t we do that before??) and all was well. The next day I got an automated email «We’re sorry you missed your appointment…» Urging me to reschedule. If I wasn’t already clued into how absurd this place was, that started to tip me off. Really, how do you not check your guest in? Anyhow, those are all small complaints. Today, a few days later (super quick shipping, I admit) I open my box to see four 90 packs of the daily lenses I wear. Yes, that’s a year supply… For one eye. So, I assume something was keyed wrong and call. Apparently they actually charge $ 40 more PER BOX than 1800 contacts that I usually use and while perhaps the girl misspoke saying that I was getting a years supply I was only charged for what I received, so basically no big deal. The woman I spoke to was to call me back but I’m still waiting two days later… TERRIBLE.

Second pair for buy one get one only $ 200, Brookfield honors up to $ 350. Too many differences between offices.

As a recent customer of Pearle vision, I’m very dissatisfied.
In booking my appointment, I gave the receptionist my insurance information and filled out paperwork ahead of time to ensure my appointment was on time. When I arrived, she had not logged any information, so I had to fill out all paperwork again.
During the appointment (which was 20 minutes behind schedule I was given a new prescription for contacts and told to try them out for a few days. The prescription was highly inaccurate in one eye, causing a great deal of strain on my left eye during my visit.
I scheduled a follow up appointment for 5:45 the next week and was told when I checked in that the doctor had just taken another patient and could not make my appointment on time. I had to miss and reschedule another appointment because my follow up appointment ran so late. Again, the receptionist was not helpful in getting me in on time or getting me a new appointment that fit with my schedule.
On top of all the hassle in scheduling and new contacts, their pricing was MUCH higher than any other vision center I have visited in the past. I will not be visiting this location again, and I HIGHLY recommend visiting a different location and center instead of this Pearle Vision.

I was recently a customer at Pearle Vision in Glendale, WI having spent several thousands of wasted dollars at their store.
The reason for 1 star are many at this point:
1) Their prices are exorbitantly higher than their competition even with their buy one get one x% off.
2) Customer Service is terrible, it was formerly run by a lady named Ann Marie who literally makes it her mission to ensure she collects your money and sends you out the door as fast as possible regardless of how crappy the product you received is with no willingness to make things right. After my pair of glasses broke at a weak point (which apparently were still under warranty) she tried to convince me that I would have to spend hundreds on new frames and the warranty didn’t cover what she initially told me). It wasn’t until I called the Oakley Factory and make an inquiry did that change. It sounds like the Oakley rep let Ann Marie have it because she resented me from that day forward for being right and getting my glasses fixed as it should have been without a fight or a question.
My troubles were not over, since I also purchased a pair of sunglasses with a slight curve in the frame, and they improperly made the lens so that anytime you opened your glasses from the folded position the lens would pop out. This was infuriating and I returned to the store to have them correct the problem at least 20 times. The last time, Ann Marie told me not to return to the store that there was nothing more she could do and we were now nearing the 1 year expiration of warranty. (What a waste of several hundred dollars)
3) The reason I am writing this review today is because Patrick Braden (who previously called himself a store manager) called my wife claiming that all of a sudden we owe the store $ 50 some dollars from an appointment in 2012? This is 2014!!! Furthermore the item on the bill in question shows as being paid by our insurance company and we even emailed them a copy for their records. On the initial call he was trying to get a payment over the phone and was even willing to settle for quick easy money for $ 25 or so. This wreaks of scam and fraud and I assure you it is.
They are not sure why no one has sent us a bill, called us or even let us leave the store without paying, (which I assure you we paid them, because they verified our insurance and figured out every penny we would owe them prior to letting us leave the store with their product) We also verified with our insurance and sent them a copy of our records indicating the service in question was PAID!!!
When I called there to question Patrick, and see if their accounting mistake could be corrected on his end. He got rather snotty with me and then said he will have to escalate the claim to collections. He also changed his tune and told me that Tony is the manager and he just makes collection calls?
So please head my warning and try to eliminate headaches by shopping elsewhere.

Pearle is criminal with how much they charge WITH insurance. I decided to use them for an eye appointment and new pair of glasses because a coworker mentioned they accepted our insurance. The doctor was great but when I selected the frames I wanted, I quickly saw why no one working there seemed to enjoy their job. Everything is extremely overpriced. In addition, they force you in to purchasing extras because «it will be more a la carte». Once my insurance was factored in the woman seemed pleased that she reduced the price of my glasses to be under $ 500 (!) I really needed glasses and didn’t want to come back so I finally settled and bought a pair.
When I came to pick up the glasses, the man said I could have my glasses but the cleaning set I HAD to purchase wasn’t available and would have to come back next week. I told him I really didn’t want to come back as it was out of my way, and asked if it would be a problem to have it shipped to me. He said he would charge me $ 12.00 to do that. I ended up leaving with a partial cleaning kit, no refund… just a feeling of regret for having gone to Pearle and having spent that much money at a company as bad as theirs.