Performance Bicycle

Fantastic customer care on returns Assoc 3 933! Thanks for keeping us rolling!

I purchased two new Velociraptor heavy duty bicycle tires from this tour and now my wheels are near-​bullet proof for the Colorado trails. Staff was friendly and helpful in finding the right tires for my bike. The store is convenient and located close to my apartment.
UPDATE: Originally, I was satisfied with my purchase as the young man working at the counter told me he would honor a $ 7 rebate if I wrote a review on Unilocal.Coming back four days later, he said that he could not honor it without a receipt. Not even with the same debit card could he pull it up and it was CLEAR that I had purchased the tires with this agreement just four days prior.
In short, I will be taking my bicycle business down the road to somewhere else and I would be wary of this place as they DO NOT HONOR their word with customers. So I am changing my review from a four star to a one star because of this.

Long over due post…
At the beginning of the season, I had cross levers added to my handle bars on my $ 2500 road bike. They ordered the wrong size initially, so I had to wait an extra week to get my bike back. When I did, the guy wheeled it out with the seat raised extra high and the white bar tape was dirty. Someone was riding my bike. He noticed the seat was up too high, before I did, and promptly grabbed an Allen wrench and lowered it to what he thought looked right. Apparently he didn’t care about fitting it to the 30 degree leg bend of its owner. When I got it home to clean the tape back up, I noticed that one of my white and grey lizard end caps had been replaced with a cheep black plastic plug. I called and told the manager. He said, «Just bring it back in and we can see if we can find it back in the shop.» Really? I was supposed to make a special trip back up there, with my bike to see if they could find it in the shop? Good bye!

I bought a Dean titanium road bike on CL, it had no chain, tires, rear cassette, or bar tape. These guys had it ready in 2 days with everything I needed to ride. They even hooked me up with a discount on a nice Ultegra rear cassette and some Gatorskin tires. I spent under $ 250 for all of it with a perfect tune up included! A month later I got a flat because the tube at the valve stem on the rear tire was bad, and they replaced it in 5 minutes with a new tube, NO CHARGE! That is true customer service and quality work! Thanks guys!

It’s a Performance Bike, what more do you want?

Fantastic shop w great options and prices but the mechanics (esp Curtis!) are the jewel — take care of me every time:)

Excellent customer service. Very knowledgeable and extremely helpful and friendly.
They go beyond and give it the extra mile.
Highly recommended!

I was in the store on a Friday at noon. I walked around for 20 minutes and I was the only customer in the store. There were several employees, one made unfriendly eye contact with me — but that was all I got. No one said hello. No one asked if I needed help (which I did). I was ready to drop $ 1,000 on a bike, but took my business elsewhere. If you’re shopping for a bike, skip this place.

I have to disagree with the above «mechanics are soo helpful» I went in to day to ask a question about brakes on my new bike. the tech was the most negative person. His points were «this site has no help for me so I cant do anything I want right now» «If this shop actually took the time to get another decent tech in here I could actually do my job» :maybe you should go down to Alpha, they have good techs that actually help each other.” How do you expect to get (let alone retain) customers with such a poor attitude. I was in there to get gloves and a shock pump also but with such a negative experience I will gladly take my business else where. I truly hope that management does something about this, I frequent bike shops and this was clearly my worst experience.

I’ve been to this location plenty of times. The guys are very helpful, but this time I received the BEST customer service I’ve had in a long time. The associate’s name is Ian. He was not just friendly, but very knowledgeable… really like his sales style and I will be back in June or July to get a new mountain bike!!! Thanks Ian!

Performance does not honor its own price match policy. Their customer service department refused multiple times to match the lower advertised price of a competitor, despite the fact that the company advertises the following:
Our goal is to provide the best value every day. If you find a lower advertised price, we will match it at the time of your purchase, or refund you the difference for up to 90 days.

It is big with high ceilings.
A very small stock of pedals and shoes. Wheat Ridge Cyclery is much better in this regard.
Lots of clothes. Nothing in wool.
Bike brand selection is limited. What if I want something other than Fuji?
They promote their own Spin Doctor brand a lot. Many empty spots in the Park Tool area. You cannot sell what you don’t have (are these people taking lessons from Walmart?).

Great place to get name brand gear when a sale is on. Not the best place to for expert advice or to get your bike tuned, but I recommend them if you got your own cycling smarts.

Very knowledgable staff, super friendly, always willing to help no matter how busy they are. Management is great, especially the upper management. Any time I had a question they came to my needs. The shop is clean and service is fast and efficient! Will definitely recommend this store over any other just because I feel like they actually care, especially if you do not know what you are looking for!

I agree with what many others have said, that is if you know what you need, this place might work fine to save some bucks, since they ALWAYS have sales. Of course, one should be skeptical of any company that is ALWAYS advertizing sales, as the sale price is often the true retail price anyway. I bought a bunch of stuff from them – helmet, pedals, shammy, etc. – when I was getting started into road biking. I’ve been there a handful of times, and almost always I’ve found their customer service skills to be average to poor. They seem poorly managed and often do not have all the equipment one would expect in such a large store. I’ve generally been there when there are very few customers, yet I’ve often had to go find someone to help me. They seem ambivalent towards their customers, which is never a good thing. There are many other bike shops in the Denver area that are friendly and knowledgeable, so they better be careful about turning off potential customers. I have bought some of their house brand stuff, and it has worked out for this novice ok.

Best place for walk-​in bike parts in the continental United States. Best return policy anywhere. Fantastic customer service. I do my best to purchase Forte´ (the Performance brand) to help support this corporation. I want them in business.
Not much else to say. I’m a whore for cheap/​sale bike parts.
Oh, yeah. Forgot. Every Tuesday between noon and 2pm is a 10% off bike parts «lunch» special.

I’ve been in many bike shops around the world, from the juniper-​scented hills of Tuscany to remote villages in the wilds of Ishikawa, Japan and I can tell you that this one is among the best anywhere.
I was lucky to have had a special experience here yesterday and I am happy to write about it, since they deserve mention and commendation for making me feel even more loyal to them.
I wanted a set of fenders for my trusty Trek mountain bike to prevent splatter in case this winter is as wet as everyone is thinking it will be. They had one that fits with my Rock Shox in front, but I have a nice rack on the back that doesn’t make anything easy as far as putting one there goes.
Lucky for me, Brandon was up to it. He was totally down, and I mean ready and willing to actually do some ENGINEERING to modify the thing to make it fit AND look good! He dug up a tool to cut the fender, and finagled the rack frame and bolts to hook it all up with the fender snug under and the rack still perfect above.
Here is a smart and energetic man who will spend as much time as it takes and use whatever it takes to get it done and done right. How many places does THAT happen at nowadays? I know, right?
Ben, in charge yesterday, could have remained sitting at the register but instead he came back to fix one flat after another while Brandon was busy helping me. Ben also dealt with the phone and everything worked casually and seamlessly so that nobody in the store need feel neglected or ignored.
Other times I have been in there to get flats fixed or things adjusted and they have always seen to it that it gets done as quickly as possible. It is a reassuring feeling in today’s world!
I give these fine guys Five Stars, Two Thumbs Up, and a very happy See ya next time!

Looked like a nice store. Went in looking for something and left without buying anything after about 15 minutes of walking around. No one approached or greeted me. Agree with other reviewers who are saying the customer service was lacking.
Oddly, they have no bike racks for parking bikes out front. Spent a few minutes thinking whether I should lock up on the hand rail or parking sign or lock up elsewhere, which I did – in the alley on a stairwell railing. Update: looks like there’s a bike rack next door over by Walgreen’s.
I think business should understand that if you develop a relationship with a customer, they will probably do business with you in the future. Maybe they don’t need to worry about that.

This is a great place to go if you know exactly what you want. Then again if you knew exactly what you needed then you would probably order online. My girlfriend wanted a bike so we randomly saw Performance Bicycle and decided to drop by. When we walked in, no one welcomed us until we were standing at the bikes for more than ten minutes. A younger gentleman came up to us. Even though he was courteous and friendly, he never spoke to my girlfriend. She specifically said «I don’t know what I’m looking for but I know I want a mountain bike.» He responded with a bunch of bike jargon that I understood but she didn’t. That made me frustrated but since the Labor Day sale was around the corner, we decided to wait. We were instructed to show up about a couple days before Labor Day and that is when the young gentleman told us to come back. To our disappointment, we were told to come back on Labor Day and he immediately apologized. We decided to go to the bike shop where I bought my bike.
Performance Bicycle carries Diamondback, Fuji, GT and Breezer. When I asked about specific brands, the salesman just shrugged his shoulders and said he didn’t know much about the brand. If you work for the company, shouldn’t you keep up about your own product? Regardless, I don’t think we will come back. Even going back a second time we were again ignored even by the original salesman. He walked by us numerous times and didn’t even acknowledge us. I am glad we went elsewhere who listened to what we needed.

My original review was removed, because i mentioned that i personally preferred Bike Depot, so i’ve removed the part that said that i’d rather take my business to Bike Depot.
i went in the other day to price a chain & the clerk kindly mentioned that they sometimes toss used chains in the trash. He also added that he just saw some back there and we could have anyone that may fit the old Schwinn i had just purchased at an estate sale. We were grateful for the tip and watched him walk to the back counter while we waited. We saw him ask the «tech» who never bothered looking up from what he was doing, until the sales clerk was done talking. He then looked up, tilted his head to the left to take look at us, looked back down at what he was doing, then shook his head no. i guess we weren’t trash chain worthy. Not trying to be mad at the denial of a freebie — just found the situation funny and insulting at the same time. The star is entirely earned by the sales person that has been the only friendly one there in the handful of times i’ve gone in