Pets R Us

I went to get my kitten groomed.
Prince came back cleaner than ever.
They took care of everything I needed for a low cost.
They were so genorous they didn’t even hassle me about the pick up time although I was late due to me not receiving the call.
They honestly did an amazing job and made him smell better than ever I recommend them especially since they will be the place I go to regularly.
Best part there is no need for an appt.
I recommend anyone with an adorable cat to go here and get your cat cleaned up.
They take pride in their care for animals.

Avoid this place at all costs. We took our puppy in for basic groomming they stated they were very busy and could not give us a time our dog would be ready, we understood and said it was fine but we did not think they would keep our dog after closing, We went to pick him up at 8:00 and they had completely shaved our dog to the point where je was basically bald. He looks terrible, they either had no clue what they were doing or messed up and had to shave him. Either way they left his head and tail way too long and his body completely shaved so now we have to go and get their haircut fixed at another store. Its not like it was cheap either, $ 40 for a horrible experience.

If you need your dog groomed, this is the place to go! Great service, chill staff and excellent results. My American Eskimo had his hair out of control – they trimmed him, washed him and he looked like a brand new dog. Couldn’t be happier with the results. Definitely coming back!

I decided to stop by because I wanted to get something nice for my sister’s puppy. I walked out of the shop as a new and returning customer. The owner, Arthur, is extremely knowledgable with all sorts of products with any of your household pets from dogs all the way to fish and birds. I was left extremely satisfied and haven’t looked back since. This is a great local business that provides with a type of personal caring service that you wouldn’t get from your big box chain pet stores.
5 stars for Pets R Us!

I’ve been a customer here for well over 7 years. I’ve been bringing my poodle here and now my maltipoo. They both love it and come out looking happy and fresh! Idk what most of the reviews are talking about because the employees are very nice and do care about the animals. Overall a great place!

I just got a poodle off Craigslist and this dog was absolutely amazing, but he was veerrrrryyyy dirty. He couldn’t see after a week because the hair was so out of control. I saw all the good reviews for this place and decided to give it a try. I googled a fancy poodle cut picture and showed it to them. They said they can match it to the picture for sure. Once I got my dog back, I couldn’t believe it. The poofy head, the shaved feet, the tail… Ollie looked absolutely adorable. The staff here are amazing. The grooming job they did was above and beyond what I expected. I bought some dog food and toys from them as well. Prices are great, for both grooming and supplies. I know where im gona go for my pet needs from now on. Love these guys!

Overall I’m very pleased with the grooming of my two dogs, Kuka and Ellie.
The groomers and owner at this shop really seem to care about the wellbeing and comfort of my two pups.
I rescued Ellie several years ago from the East Valley animal shelter and she’s had a history of being really aggressive towards groomers. I warned the girl at the front about Ellie and that I wanted to make sure no sedatives were used while grooming. I had noticed several times after picking up Ellie from PetCo (her former groomer) that she seemed very drowsy after her grooming would sleep the rest of the day.
She’s usually a very hyper dog and this was out of the norm for her.
The girl at the front as well as the shop owner at Pets R Us assured me no sedatives would be used.
When I went in to pick up Kuka and Ellie both looked adorable, smelled great, and were excited to see me. I didn’t notice any of the same drowsiness coming from Ellie as I’d experienced taking her to PetCo.
Overall the level of care and professionalism I experienced at this doggy salon is worth sharing with others that truly care about the wellbeing and hygiene of their dogs.
Definitely will be back.

I have a Doberman pincher that’s about 80 pounds. He’s very aggressive and always gets turned down at other groomers. After shopping around place after place, Pets R Us said yes. I was worried when I saw the reviews, but at this point I was desperate. I took Tyson in and they took him in without question. I warned them about the dog being a little crazy but they said it’s ok. I dropped it off around noon and got my dog back around 2. He was sparkling. I’ve never seen my dog this clean. Great groomers. Great pet shop. Definitely coming back.

Finally got my Netherland dwarf bunny from here! I called the place before I went and the owner told me they had 1 more left so I HAD to go right away and get it. The owner was very informative on the things I needed to know and what I had to buy in order to take care of my little fluff ball. I’m soooo happy I came to this place and got my bunny! I am very happy with my purchases and will definitely be coming back.

So after weeks (more like months) of my grandmother hinting how much she wants birds, I decided to stop by this little shop and check out what they had to offer. In the past I’ve usually gone to Pampered Pets for anything bird-​related but decided to give this place a try since it was much closer.
So I don’t know much about birds but I do know that there are a few basics I expect in a pet store which are: cleanliness, knowledgeable staff, and decent prices. I was a little skeptical to even stop by here based on the older reviews but I must say that I did not leave disappointed. The staff here are super friendly and really know what they are talking about. For starters, I was ready to drop some $$$ on birds that I didn’t really know much about, but after describing the type of interaction my grandmother wants with the birds I was recommended less expensive (equally adorable) birds that would not provide too much maintenance and socialization. I loved how I wasn’t pushed or pressured to purchase more of the exotic type of birds but what BEST fit my needs. I LOVE THAT! The guy helping also gave me some great suggestions on food options, type of cage, and daily care to increase the longevity of the parakeets I ended up purchasing. There was no pressure to even buy the recommendations from the shop! All in all, I had a great experience and my grandmother ended up loving her new pets. Definitely will be back to re-​stock on the bird food purchased.

I have a little chihuahua who’s nails are always growing in circle that dig into his feet. I’ve been taking him to the vet for years to get the nails clipped until I decided to give Pets R Us a try (after seeing the signs for grand re-​opening and new management). What an improvement they’ve made to the place. The staff is awesome and very friendly.
The icing on the cake? THEY CUT THE NAILS FOR $ 8!!! Every time I’d get him back from the vet, one of the nails would be bleeding a bit (which I thought was normal because that always happens, and my dog struggles a lot), but not with these guys. They cut the nails in front of me without the dog panicking or any of the nails bleeding. In and out in 2 minutes. They are convenient, better priced, and NO WAITING! I also brought my dog for a wash another time and they knocked it out of the park. The dog was squeaky clean and smelled like apples. Great people, great service. Will probably be my go to spot now for grooming and supplies.

Shortly after new management took over, I walked in and immediately noticed drastic changes that reminded me of why I started coming here years ago. They brought back the animals which were gone for years and really did a great job with the inventory. The staff is very approachable and more than happy to help. And it’s always a bonus when the bird and rabbit supplies were much better prices than at Petco and much closer. They regained a customer in me! Pets R Us is once again my go-​to store and I’m happy to be coming back!

I’m glad this place is under new ownership. Arthur, the new owner, immediately greeted us when we walked in and heard our concerns about the previous owner. He promised to take the best care of our dog and he did. I’ve never seen my dog so calm around any stranger. I’m very glad Art is running the show here now and he’ll continue to receive my business.
Also, I’d like to add that I purchased a hamster for my daughter during our visit. My daughter fell in love with it and wouldn’t leave the store without it. We got a great deal for the hamster, cage, food, dog grooming, and outstanding service!

WHAT A GREAT PLACE!!! Wow! From the moment we walked in, we were greeted by the staff. I was interested in buying some parakeets and was kind of in over my head. The lady working at the counter pointed us directly towards what we were looking for, walked us through the process cleaning after and caring for the birds. She made it as easy of a process as I could have ever hoped for. The pet shop is a really fun place to be in general and the staff make it that much better. All in all it was an amazing experience. Highly recommend this place!

The person that re-​opened this place is great! He was thoughtful and wanted to know more about our puppy rather than just sell us his products. The prices are affordable and the service was great! Will definitely be back again now that this store is under new management!

So I’ve lived in this area for 20 years. When this place originally opened I was ecstatic because it was such a convenient place to take my dog… unfortunately the first time I took my dog grooming there, they cut his toe nails too deep and gave him fleas. Needless to say I never went back.
A few months ago, I noticed a grand reopening sign that caught my interest. I went inside, and I hardly recognized the place. I spoke with the new owner Arthur and let him know the history of the place and my previous experience. He apologized profusely for what I had gone through (which was really kind because he had nothing to do with the problems I had experienced) and repeatedly asked that I give him a chance to make amends. Last week I decided to take him up on that offer. I walked in and he rembered me, which for whatever reason made me feel better about being there, and dropped my dog off for grooming. I was incredibly pleased
1. The price was very affordable.
2. The haircut was absolutely amazing.
3. Winston was as happy as could be when I picked him up!
I had such a great experience here. Highly recommend this place. New owners are very passionate and love what they do.

Hello pet lovers! As of January of 2016 ‘Pets R Us’ has changed ownership and management. I am the new owner with years of animal care and experience under my belt. My passion for helping people and caring for animals knows no bounds. I know this shop has a bad reputation due to the last owner, but I am trying my very hardest to change the perception people have of us. I have brought in lots of new inventory (at prices lower than or competitive with petco and other large name stores), new groomers, new pets, and boat loads of positivity to a once dark and neglected pet store. Now I need your help to make ‘Pets R Us’ the go to place for all your feathered and furry friends’ needs. Come in and see all the changes we’ve made!

If you love your dog, don’t bring the poor innocent little baby here!
These people clearly don’t even love animals i don’t know why they’re in a business for it
I can literally see the terror in some of these dogs faces when they walk in here
I’ve taken my dog here twice and both times he had razor burns on his stomach and in his inner legs
Also, a poor Pomeranian was being dragged to the back and she spread her arms and feet FLAT to the floor and they were pulling her
It was something you would see in a horror film I swear.
Also they usually have puppies and kittens in crates and the people who work there do absolutely nothing about them
For someone who truly loves animals, it breaks my heart what this establishment does.
Zero star. Not recommended. If you love your pal, take them to pooch pawlor in Glendale. AMAZING.

We took our dog for hair cut and grooming couple of days ago to this place. There was no smile in the face of the guy who was behind the counter. They were yelling at dogs who were barking. After hours we went to pick up our dog, my dog looked like a rat.
After arriving home, he was not acting normal. I don’t know what had happened during those hours in this place?!!
He was terrified when we wanted to touch him. We always read reviews on Unilocal,but this time we made a mistake and didn’t do that. I’m surprised how many negative reviews are for this place.
We won’t take our dog to this place again because of negative energy they have, we can’t see our dog during grooming, and the things happen to dogs.
Stay away from this place if you care about your dog!

Had a Groupon for $ 29 for $ 53 Worth of Pet Grooming services. It’s a really good deal… they basically do everything you would need for that one low price. And my little angel looked pretty good when she came out. I had no complaints about the service.
The biggest issue/​concern I had was that the door of the place was propped open. I realize it was a hot day but this shop is in a mini-​strip center on a very busy road. If a dog gets out, that’s it. Game over. So as a concerned (OK, very concerned) parent, that just isn’t OK for me. I mentioned it to the owner but he assured me it wasn’t a problem. It is for me.
Also, the location is a bit dive-​y looking. Still, the interior of the shop seemed clean, so if you can overlook the outside, go on in.
The Groupon was a great deal… but I felt so uneasy with that door propped wide open onto a major roadway. So for that reason, probably won’t be back.