Quality Inn & Suites at Talavi

I have stayed here twice over the past year, the first was before the renovations, and the second was during them in a newly done room. Both times were very satisfactory, especially the new room, the rebuild really took it up a notch. Both times the rooms were clean and well made, beds were a little firm but comfy and clean. The staff was very friendly and made sure you felt welcome and taken care of. Room amenities were nice, fridge, microwave, coffee maker, hdtv, and wifi. The tv had a decent amount of channels to watch if you were bored. Close to some very good restaurants. Didn’t try the pool or spa so I can’t speak for those. The free breakfast was pretty good, standard free fare, sausages, cereal, toast, make your own pancakes etc. All in all you cant beat this place, the price is great for what you get, its around 70 – 80 per night during the week, and over 100 on the weekend so plan your stay accordingly.

Place is best bang for your buck. nothing fancy.clean.great for a one nite stay. Came into town to see Cardinals play Vikes. Tammy at front desk goes the extra mile to ensure your stay is a good experience. Friendly staff. under renovations during my stay. Outback steakhouse next door and plenty of restaurants along Bell rd. Tammy helped me when
would not.

Look, in this area of town the hotels are just old in general. This one is in the process of being remodeled so that will be taken care of soon. The reason I always stay here is because the staff here is the best in Arizona. They are truly accommodating and professional. They’re a pleasure to deal with when rooms need to be changed and getting a good check out time.
Mike and Jennifer are top notch in the hotel business. The company should be proud of them.
I am happy to see it once it is remodeled because it’s a great location, but yes the beds are old as are the sinks/​showers.

If I could give Quality Inn ZERO stars I would.
The mattress was lumpy and the pillows flatter than a pancake. The carpet in the room and the hallways in desperate need of replacing… not sure cleaning them will help The next morning we went to take a shower and NO HOT WATER! The front explains they had «flushed the system». OK. Go back. A little warmer than room temp. Complimentary breakfast was an embarrassment. That night the room above us sounded like there were 20 people init… VERY thin walls and floors The next morning I skipped the shower because… you guessed it NO HOT WATER! My husband suffered through the less than luke warm one and I wasn’t going to. The staff was kind and dare I say ashamed of how QI runs their sleeping establishments. If you do NOT have to stay there DON’T!!! Pay the extra $ 50-​$ 75 to stay elsewhere!

I’m a local, but I needed a place to stay for a few days. And I was looking for the least creepy place in my price range, so I ended up here, and overall I think it was good for the price. If you’re even slightly picky about hotels, this is not the place for you. I have a whole list of cons in my head, and don’t even know where to start but to be honest, if I was strapped for cash and needed a place to stay again, I wouldn’t really mind coming here again. The bed was comfy + I really didnt get all the noise other reviewers seemed to get. It was really quiet, in my opinion. I was actually surprised at how quiet it was since the hotel is right on Bell Rd which gets pretty crowded and loud in the day, but noise wasn’t really an issue at all at night.
Pros:
–comfy bed
–very friendly staff
–clean rooms
–everything worked great in the room (good shower, awesome A/​C, refrigerator worked, flat screen tv worked well-​only about 30 channels though, didn’t use the microwave but it seemed fine and in working shape)
–awesome location! Outback steakhouse, a bbq joint, taco bell, pizza hut, walmart, a hookah restaurant, a lot of breakfast joints and tons of other restaurants close by.
–hotel guests get free passes to the LA Fitness across the street, which I thought was pretty cool.
Cons:
–the whole hotel had a really bad smell this morning when I went down for breakfast. I didn’t notice it when I checked in the day before, so the bad smell might have been a random weird occurrence. But the lobby smelled like rotten eggs (and there were no eggs served for breakfast, so I have no clue what it was!) and the 3^rd floor hallway smelled a lot like feet. Kind of had a dirty locker room smell. No one else seemed to be awake when I was up, so again I have noooo clue where the smells were coming from on the 3^rd floor either! But i didnt notice any of it in the on the first day I arrived. But the smoke smell in the hallways are very very strong, so just be prepared for that if you’re sensitive to smells. That was one smell that never went away!
–the breakfast was average for cheap hotel breakfasts, i guess. Not much laid out, some muffins, cereal, yogurt, and juices. Nothing too appetizing, but oh well, it IS a free hotel breakfast, so you get what you get. But my biggest complaint about this wasn’t really about taste but that my apple juice had like a shimmer on top of it. I didn’t notice it until I got back to my room, but it was sort of like a shimmer you would get with greasy utensils or dishware, which led me to think that maybe the juice jug wasn’t cleaned well or it was stirred with something not super clean. Idk, All I know is I’ve never seen a grease shimmer on juice before. It grossed me out a lot, so I threw it out the minute I noticed it. The bagels + muffins were okay. Not great, but I usually try to stick to just yogurt when it comes to hotel breakfasts anyways– mostly just because I know what I’m getting and i know no one else has touched it, haha.
–Wifi wasn’t great. It worked, but I would have to pause and wait for youtube videos to load and it always took foreverrrrr to load. Also, I couldn’t get it working on my laptop, for some reason, but it worked on my ipad fine (just ridiculously slow).
Overall: would I stay again? Yes. But mostly just because, for the same price, you’ll be hard-​pressed to find better nearby. It’s a decent place to crash for a few nights, if you need an affordable place to stay and aren’t super picky/​demanding of hotels.
I think this place could be a whole lot better with some remodeling, attention and care.

Poorly managed! Dirty! We switched from room 230 to room 314 to escape from the cigarette burns and filth, and all we managed to do was escape the wifi signal. Everyone was forced down into the lobby to use the wifi, and it continually crashed (thanks netopia!). I couldn’t get any work done. Less than 10 TV channels! I haven’t run into that in a while! The bathrooms were run down and filthy. The manager should be fired immediately! He was NEVER there, even though there was a sign that said CURTIS TRIMBLE ON DUTY. Never saw him once, even after repeatedly asking for the manager. The «continental breakfast» was worse than most, and definitely not worth getting up for. There is something fishy going on there, and I don’t want to say what it is.

This place is the absolute worst place to stay.
They are charging similar rates if not more expensive than nicer places in the area (picked this location due to proximity of where I needed to be.)
I arrived and things looked nice enough.
Biggest problem is that the hotel had no hot water and they failed to mention this when we checked in. When you stay someplace you expect that they can deliver on the basic necessities such as hot water in your shower. We reported the problem on day one and were assured that they would take care of the problem. for us. We went about our day, came in late and went to sleep. Woke up the next day to find the towels weren’t replaced and there was still no hot water. (By the way. The towels here are flimsy super thin pieces of old cloth that do nothing to dry you off. They looked old and should have been thrown out a long time ago.)
We go to check out and complain about the cold water. The front desk manager immediately told me to calm down even though I was calmly complaining about the lack of hot water. They mentioned that they have been having boiler problems for the past week and the hot water has been going on and off. They had nothing to say when I asked them why they didn’t mention this when we checked in to give us the ability to decide whether we wanted to stay there or not. In either case I think they still would have charged me due to thier cancelation policy.
In the end they took $ 40 off my bill however this was not enough to compensate for what they pulled on us. they pulled a fast one on us and still got away with charging us for a 2 day stay so they still came out ahead.
the breakfast was a joke and by 7:30 AM when we went down, everything was pretty much gone, Not like there was much of a selection in the first place.
I understand that this is not a luxury place but for what they charged I expected the basic items to be provided. Even the cheapest hotels have hot water.
If this is the type of management and owners that represent Quality Inn I will never stay at one again. I feel ripped off and cheated at this point. My stay in Glendale would have been much nicer had I not had to deal with this hotel and their management.

I wouldn’t stay here again. I felt dirty staying here, like I didn’t want to touch things. I was thankful I don’t have allergies. There are better options with comparable pricing at this location. Two stars for the Good/​Neutral points and the location.
Bad
— Ever seen a house where the owner ran out of money to complete renovations? The bathroom sink had a nice quartz countertop, on a plywood type base. There was a new (er) curved shower rod with a tattered and torn shower curtain.
— Only received one set of towels. Requested a second set but they were out.
— The towels were stained. Smelled clean but if you can’t remove the stains on a guest towel, it’s time to retire the towel.
— The carpet was filthy, old and stained to the point I was afraid to go barefoot in my room. The room and hallway just had a visible swath of black/​grey from were folks tread over the years.
— No fitted sheets & the linen was too short to secure the ends under the mattress so my bedding was everywhere and the mattress exposed. At least I saw no bedbugs. Just dislike that feeling of touching a mattress. It doesn’t get laundered and this is a well worn hotel.
— Bits of mold around the shower tile.
Good
— Granted late checkout.
— Great water pressure in shower.
— Functioning appliances (mini fridge, microwave).
— Pets allowed. I didn’t bring one but it’s a nice perk and they were all well behaved.
— Reliable wi-​fi.
Neutral
— Breakfast, eggs/​waffles were available but I only had cereal. The milk was never cold.
— Tv, coffee pot in room (never used them).
— Loud but functional air conditioning unit.

I had a relative check in here today, and he called my family about five minutes ago to tell us he was on the road and that he wasn’t staying at this location, so let me do a run down of what he told us that happened.
He had rented the room earlier in the day, and he had just gotten there after spending some time with us and he expected a nice room. It wasn’t. It was on the 3^rd floor, but the AC wasn’t even working. It was 114 degrees in there!
He went down to ask the desk for another room and the best room they could possibly give him was a handicap room, but he didn’t want that, and that was the only room they said they had available.
So he asks for his money back, and they deny him! Then they threaten to call the cops on him when he did NOTHING wrong! All he wanted was a room with a working AC system so that he could stay the night and be on the road in the morning! Is a tiny little refund so much to ask for?
Absolutely horrible service. I can’t even believe they would threaten him like that. It’s just completely unacceptable.
DO NOT STAY HERE! You’ll get better service at a chain hotel than this joint.

This place sucked. When you walked in it looked pretty nice, Lobby area was small but it was decent. We asked for non smoking room and as soon as we entered our room we could smell the smoke. Our «non smoking» seemed like an ash tray. Cabinets were out of date, and one of the TV armoire door kept closing on me so I could only watch half the TV.
The bathroom had mold in the shower tiles. We tried using the hot tub and it was broken, lets not forget the «continental breakfast». It looked like the storage room, and pretty nasty. What else can I say, you get what you pay for right?

My mother and I stopped here after a long drive, tired and w/​o reservations.
Check in /​out was quick and efficient; the young ladies were very nice to work with.
The hallways, public spaces and rooms were pleasantly appointed, clean and neat.
The Breakfast buffet was quite nice and w/​fresh waffles, hard boiled eggs, cold cereals, yogurts and fresh fruit.
In the rooms are a concealed small refrigerator, coffee maker, and microwave — we didn’t use these.
Beds were quite comfortable.
In the bathroom area, I was very pleased to see the curved shower curtain rod that gives you a few more inches in the tub, and a built in hair dryer along with the usual shampoo, conditioner, and lotion. Decorative folding of the towels and facial tissues were a nice touch.
That being said, there were problems but only in the details —
First room had a noisy fan in the under-​the-​window-​heat-​cool unit that I knew would bother both of us and a quick call to the front desk had us making an easy move down the hall. This room had a new unit — ahhhh, nice and quiet. Later, I saw a number of the older units stacked under a staircase. They are clearly replacing them.
The GFC (?) outlet plug had to be reset to get hair dryer to work the first time. A light bulb burned out while we were there (which they replaced). Small refrigerator in room was unplugged (not working I guessed), The one that snared me was that there were 2 phones in the room. I, of course, tried to use the one that didn’t work. As my temper began to rise, I noticed a second phone — the working one. So why hadn’t the first one been removed? Details.
During our 2 night stay, I had interactions with 2 young ladies at the front desk, during the day and evenings. Both were QUITE pleasant, VERY helpful, knowledgeable and VERY accommodating. However, both were wearing casual, athletic sweatshirts — not business casual or even Hotel attire. Details.
My recommendations: On this trip, price and location were important. This hotel suited us fine. However, there are times when the details are important. I would recommend this hotel to others, but I’d have to include the part about the details.