Quest Diagnostics

The people who work there are extremely rude. I would never come back to this location. They basically threw me out of the office because it was closing time and would not bother to help me reschedule my appointment. Worst place ever

The woman at the front desk with dark hair is incredibly rude. She only greets certain patients and ignores others. Had an appointment at 9:15, and its 10:05. Still waiting. She also refuses to make eye contact with me, or respond when I ask her how long the wait is.

Do yourself a favor and go to Western Health Lab, they are in the same building.

Asked to pay in cash.
Took me in then asked for my credit card.
I said cash!
They don’t take real cash.
WTF!

This is a lot better than many of the Quest Diagnostics locations. I took a 3 hour glucose blood test here and the staff was incredibly kind. I started feeling horrible almost an hour into the test and they gave me a private room to lay down in between each blood drawing. Sylvia was very sweet and an excellent phlebotomist; she had to draw my blood four different times and she was able to do so without causing bruises or sticking me more than once each time. My husband was able to work at a small desk in my room during the 3 hours. They didn’t have wifi access, which I wouldn’t expect but think is worth mentioning. It’s great that they have a parking structure unlike some locations.
Be sure to make your appointment online. There is no way to call a specific Quest location to ask questions or schedule an appointment– it’s that way at all locations. No one operates the front desk at Quests anymore; it’s just a touch screen sign in. This location wasn’t crowded the day I went, appointments were on time, and it was very clean (unlike some other Quests I’ve seen). My appointment was scheduled for 8:15 am and I was seen starting at 8:20.

Best stick I’ve ever gotten! Very nice people working there! I appreciated their help very much.

I have not seen such low professional standards for a very long time. Did the receptionist forgot who is the customer? As far as I know, this company is not paying me. They are not doing me a favor. It is us who may or may not do you a favor to use their services. Service is the operational word. SERVICE!

I used to live in the area and have my testing done here. On one occasion, after fasting, I had an early appointment and waited for the technician to arrive. Once he did, he told me he forgot the key to the office and could not let us in. After fasting and waiting for a test, I could not take one. What a knucklehead.
On a second occasion, I had a test taken and the results were lost. Complete incompetence,

I arrived with an appointment. I came 15 minutes early and i have now been here 40 minutes total and still not in yet. Last year this place was on top of things, now, its a disaster. This place shouldn’t even take appointments if they don’t intend to keep their schedule. This is annoying. I should have driven to the one in Pasadena that has better reviews. Not coming back here again.

The sign in kiosk need to be placed on the side away from other people’s view. You put all your information in a large monitor computer and people on the back can see all of it, where is patient’s confidentiality? Your full name, address, birthdate in full view.

Please create customer service policies and stop leaving your office early. If you say you’re open until 4pm, then don’t leave and lock up at 3:30PM… Also hire more professionally trained people, the screaming that office induces would make a psych ward sound like a whisper factory

Still sitting here… my mother had an appointment earlier in the week but was hospitalized and unable to make it. We still needed to get her labs drawn for her thyroid levels. We have been sitting here for 1.5 hours in a very cold office. There are folks who have an appt and have been waiting an hour past their appt time. Many folks in this office are angry right now and the excuse that there are only two people working and one is going to lunch is not acceptable. Quest… get organized and put a better system in place. Will start looking for a different lab. Other problems we have had in the past were the lab results getting sent to the right doctor. That error caused a delay in care for my mom.

I arrived without an appointment at 7:30 on a Monday morning to a half-​full waiting room.
Surprised by the lack of a receptionist, I signed in on the touch-​screen computer. It said the wait would be 30 – 45 minutes. While I was waiting I could see a number of people having problems with the touch-​screen. My name was called about 7:55, and the phlebotomist did the insurance and paperwork. The blood draw went smoothly, and I was out the door by 8:10.
The waiting room is large with ample seating, and the staff seemed friendly and professional.
I wouldn’t say I had a ‘good time’, but overall the experience was as good as I’ve ever had getting lab tests done.

Quick fast and done that was easy. Now it’s time to eat been fasting for 12 hours. Starving… orange juice and a donut. Why do other people complain about this place?

Very disorganized and you’ll probably wait about an hour. Even if you make an appointment before hand like me!

I wish I could give this location ZERO stars. The ladies that work here probably used to all work at the DMV. what’s the point of scheduling an appointment if you can’t honor the time? The ladies response? We have a lot of people that made appointments. really?

This is my favorite Quest office! They are extremely fast, even without an appointment. Every time I come here, I am out withing 30 minutes. Everyone is really nice and friendly here.

It deeply saddens me that this is what has become of our medical system and that places like this can make money while Americans are forced to pay for their own health care out of pocket or get penalized. My doctor sent me here to get my blood and urine drawn and told me I should fast before visiting. So the day before I planned to go in, I tried to call the place to ask some questions about how long I should fast, if I could drink water, etc… I went through every option on the menu trying to get through to a person only to realize that it wasn’t an option. You can’t talk to anyone unless you are a doctor. So… I fasted 8 hours before and went in the next day only to find that there is no front desk person to talk to either. I went late in the day so there was only one other woman in there with 3 kids who kept yelling out «Hello??? Is anyone even here???» She didn’t receive an answer for like 15 minutes. There is a touch screen computer on the desk that you are supposed to use to sign in and scan your drivers license and then just sit there and wait. When someone finally did come out, she asked me if I had fasted for at least 10 – 12 hours. Needless to say, I was highly irritated considering I had tried to call and ask and couldn’t, and their dumb promotional paper the doctor had given me did not specify.
So I had to come back the next day to a room full of people sitting their waiting as if it was a slaughterhouse. The mood was dismal and an elderly man was sitting by the door telling everyone that walked up to the «digital receptionist» that it didn’t work and not to bother. But even so, oh well… you can’t talk to anybody about it. And don’t leave your keys or sunglasses there because you can’t call to check if you left them there…
I could go on and about how wrong this place is, but it’s wasting my precious energy even thinking about it and actually making me angry so I will stop now.

No appointment necessary. Walk right in. Sit right down, Baby, let your hair hang down. There is very little wait time at least at 11am in the morning. All the phlebotomists I have dealt with are fast, efficient, & painless like a mosquito landing on your arm & taking a swig. They are also friendly, and give you a reassuring smile as they draw your blood.
Make sure you tell them ahead of time to which doctors you want to send the results. If a specialist who was referred to you by your primary physician requests to have the tests done, the primary physician may not be sent the results which is not good since you want your primary physician to have all reports in order to know your medical history in its entirety so that they can make a diagnose or refer you to the appropriate specialist (s).
A painful jab into your vein certainly does not enhance a medical visit. Quest Diagnostic makes it as painless as possible for a reason that may not always be so pleasant.
Note: There is a Computer Screen receptionist at the front desk in order to check in that will be unfamiliar to people who are only used to rotary phones & analog TV’s.
3 level underground parking on site with adequate handicapped parking facility.

Don’t forget to bring your jacket or you’ll freeze to death.
The thermostat must be set on 60 degrees because it is so cold in there. I couldn’t wait to get in and out.
P. S. Just walk in if you have your lab orders. They are open at 7:00 a.m. I made an appt. for the earliest available opening days ago and it ended up being at 9:30 a.m. I was starving and didn’t feel like waiting until after my appt. to eat something, so I went in early.