RadioShack

Been waiting at the store wanted to buy a battery. The sprint rep (store is combined w radio shack) told me the sales person for RadioShack went to lunch. Really nobody covers him ??? I had to wait 15 min for the sales person return from his lunch. I gues they really are short on staff and do t care, because 4 costumes came in and walked out.

Returned an electronic toy in original packaging. Martik and Diana babbled for about 10 minutes then processed the refund. Avoid this place if you don’t need psychotic babbling in yoir life.

Very bad customer service, I just visited today to get a laptop power cord. I came in and the only guy that works there was on the phone so I patiently waited until he finished. Once he hung up I asked about what I needed and then again the phone rang. He took the call and didn’t even apologize and excuse himself, how rude. That was my turn to be helped and he took a call instead. Left the store not getting anything. Never coming back.

This review is for the sales associate Mardik. I wanted to take the time and commend him on his wonderful customer service skills. He was kind, knowledgeable and very helpful. He’s an asset to the company and should be recognized for his outstanding service. Thanks Mardik

I came to return an item in original packaging and they’re not honoring even a store credit. That’s messed up. I always come here. But NO MORE.
Martik was rude about the whole process

I was just there yesterday and was greeted and helped as I was looking for what I was looking for. the girl that helped me was very helpful and made sure I got was I came for. I would give it 5 stars but, I didn’t need much, nor did I stay long. i would definitely go back!

I purchased a wireless mouse from this location about two years ago. The total was $ 20, I gave a $ 100 bill. Like an idiot, I didn’t count my change at the counter, but did so when I got home. I was shortchanged $ 20. I received $ 60 instead of $ 80. I went back to said location to speak to a manager, and when I arrived the guy who helped me saw me and ran to the back room.
Unfortunately, I didn’t get the $ 20 back…

Mardik, the manager, was really helpful helping me find the right product for my needs.
Its too bad this company is going out of business, I guess we are all going to have to go to fry’s to find little odds and ends to help make our broken shit work right again. Its too bad they didn’t focus more on selling parts instead of phones like every other asshat in the world, oh well.

Typical Sunday afternoon, catching up with the weekend chores and doing some home improvement projects. After mounting my flatscreen in the sunroom I tried to see if the TV alone can pick-​up some of the local digital channels, unfortunately it still needs the help of an antenna, after a disappointed run at the EagleRock Radioshack (which by the way is closing) I was redirected to the Broadway Radioshack store.
This Radioshack is pretty big considering where it is, a tiny strip-​mall by Broadway & Chevy Chase, I got in and asked one of the staff «Diana» where I could find the digital TV antenna’s, I was instructed to go at the last aisle –corner end of the store – and there they are, an armada of Antenna’s ranging from $ 14 to $$ dollars, some too fancy and sophisticated looking that it’ll put R2D2 to shame! The other sales gal approached and asked me if she could be of any assistance, being the curious george that I am, I asked away… and boy was I glad I did!
I left Radioshack pretty happy with my $ 14.99 Antenna *wink* interesting what you could learn by talking and asking knowledgeable staff… as well as seeing the product demo’d in the store!
Would I be back here again? Yup, that’s for sure! Thanks ladies! You’ve been really helpful.

It’s a standard RadioShack, though maybe a pinch larger than average. Well organized, helpful staff, ample parking.
I had no problems with my return, and when a coupon needed 22 more cents to be used, they were gracious in how they helped me find something cheap to top it off (44cents extra in the end for the $ 10 off coupon). Very friendly and helpful compared to the Hyperion store.

I came in to purchase a Chromecast, but they were out. Technician Diana Kaputyan made calls to neighboring stores but could not locate one. She told me to call her the next day and guaranteed this store would have one, if it meant her driving to another store to get it.
Sure enough, I called the next day, and Diana had it. In fact, another sales associate almost sold it, but Diana made sure this particular one was mine as promised.
It is rare to find such outstanding customer service like this, where an associate goes out of her way to make an item available (I even said it wasn’t urgent, I could wait a few days to get it).
Diana Kaputyan is the reason why I will continue shopping at this Radio Shack store.

This store closes at 9pm. Unilocal please update the hours. I arrived at 9:05 only to be turned away.

Utterly disappointed in Radio Shack. I brought my daughter’s iPhone 4 into my local store for a replacement screen and home button because my friend who works there convinced me to give their new tech service a try. That was on Monday ⁹⁄₈. It is now Saturday ⁹⁄₁₃ and I still do not have the phone back. The store tells me that they have been waiting for the button parts to come in from another store.
WHY OH WHY would you offer a service that you are not fully equipped and prepared to handle!!!
So i have been billed $ 100 for services rendered, only the services have not been rendered.
This screams poor upper management to me if you are not stocking your stores properly.

The customer service was exceptional: helpful and super friendly. It looks like the less-​than-​stellar reviews were mostly in 2013, so things seemed to have changed drastically. I would definitely go back for my electronic needs.
Located in a plaza with plenty of parking.

The service here is unprofessional!
Being a DIY electronics store one would expect the staff to be a bit more helpful.
The register line is often long because of poor staffing and lengthy transactions (setting up cell phone service) that could otherwise be better managed.

Walk into radioshack the sales rep Shoga approach me very quickly to assist me. She was very knowledable and though she only had minimal information to work with, she pulled through and found exactly what i was seeking! Great customer service ! Great atitude towards customers!

I am so ANNOYED with my experience with the manager, Mardik (who I think probably owns the place too). I HIGHLY RECOMMEND you drive a little further to another nearby RadioShack or go to any other electronic store.
I needed a Pro Duo memory stick adaptor for my photo printer because the one I had suddenly stopped working. Usually I would’ve just ordered it online but I wanted one that day. I bought a similar product from Best Buy, which ended up not being compatible with my printer so I returned it … no problem. I went to RadioShack and showed them the exact item I needed. They didn’t have it but the assistant manager gave me something she thought might work and told me that I can return it if it didn’t work. Cool. My printer was unable to read this one as well so I went back to RadioShack to return the item thinking it would be as easy as returning something at Best Buy… but I was definitely wrong.
The manager, Mardik, asked me why I was returning it. I explained that it was not compatible with my printer. He asked if I wanted to try something else or if I had ordered something online. I told him I just ordered the adaptor that I needed online because I couldn’t find it in stores. The ones I kept buying were not compatible with my photo printer. Then he says «Oh I do that all the time! I buy something from the store, use it, then return it when my online order comes in because it’s much cheaper online.» WHAT?! Again, I repeated, «Actually, you didn’t have the item i was looking for in your store or else I would’ve bought it. The item that I’m returning did not work on my printer» He was very skeptical and kept saying «ya I do that all the time.» So, finally I showed him a picture of what I had ordered and asked «do you sell this or know where I can find this?» He said no… I do not appreciate being accused of something I am not doing and I definitely don’t appreciate his sarcastic remarks. A simple return shouldn’t have to take 10 mins because you have to stand there and try to prove your innocence!
I will NEVER go back to this RadioShack again! I highly recommend you take your business elsewhere because this place DEFINITELY does not deserve it!

Pretty average radioshack. Open plan. Clean store. Everything seemed to be in stock and I had no trouble finding the items I needed for our science project.
2 people manning the store but 1 must have been on break while the other was helping a customer insert a battery into their device, leaving a few of us to wait for service.
Parking is ample in this strip mall location.

To say the customer service was poor would imply that there was customer service. I was looking for an audio connector and no one would help me. Two employees were busy arguing with a customer who had a problem with their mobile phone.
A third employee was watching TV and wouldn’t help any customers.

I generally like radio shacks. they have this bare bones grungy 80’s 90’s vibe and are pretty specialized so if you know that they carry what you need, it doesn’t take forever to find it.
however this specific location is awful. typically i consider poor customer service to be long lines and unsympathetic employees, but what i encountered here was very close to straight out hostility. this radio shack is located in a sort of dingy corner of glendale, sharing a strip mall with a CVS, a couple massage parlors, a water store, and a russian restaurant. there’s usually plentiful parking (but terrible drivers so watch out). all i needed today was one coaxial cable connector. i had looked at some online and knew radio shack carried them. i went in and saw that there were at least four employees on the floor, and maybe 5 customers including myself. three were young women from the ages of 18 and 30 who were lounging around in the little circle counter in the middle, and one younger man rushing around the store, to nothing. i walked in and was not greeted and in fact, it seemed as if everyone working there was consciously avoiding all eye contact with their constituents. i slowly walked down row by row looking for the coaxial cable connector, which is just a small golden device used to well, connect two coaxial cables. i found some adapters and couplers and in time, found the ones for the coaxial cables. at no point did anyone try to ask if i needed anything and although one of the women looked to be talking to customers at the counter, the other two were just lounging around, one staring into her cellphone. the young man was walking around the store, presumably arranging the merchandise, although it was difficult to really tell.
after finding the coaxial connectors, i narrowed in on two different ones which seemed to be very similar, but one was a «snap on» with a piece of plastic attached, and the other was just a golden rod without a piece of plastic. there was a 50 cent difference between the two and i couldn’t tell what added benefit the piece of plastic had, so after glancing around for help again, approached the circular counter, which was confusing because it was hard to tell who was available and if every register was open, etc. but finally one girl looked up at me and i ambled over asking if anyone was available to assist me. «with what?» she asked. «oh, you know, to answer questions, to ring me up, things like that. just ‘customer service’ type stuff.» (yes, snarky, i know.) she asked what my question was and i asked what the difference between the two products was. she looked at it and could not tell so she flagged down one of the other women who stared at it before shrugging and saying she couldn’t tell either. so then she flagged down james who annoyedly came over, looked at the two, and said that they were the same thing minus the piece of plastic. he then walked away and i was like, ah, wait, what does the piece of plastic do? and so the lady calls james again who really looks super agitated at being called back and snaps, «well, that would depend on what you want to do with it!» to which i snapped back, «connect two coaxial cables!» (remember, i was purchasing a COAXIAL CABLE CONNECTOR. there is only ONE THING TO DO WITH THIS). he then snapped even more snappily, then buy this, and tossed down the one without the plastic and stormed off before anyone else could say/​do anything.
i nearly snickered and commented on how terrible everyone was being but then thought i’d just Unilocal about it instead. i would only suggest going here if you know exactly what you want, don’t have any questions, and don’t mind being treated very poorly.