Romano’s Jewelers

Ring: beautiful
Service: friendly but terrible.
I get a friendly person to tell me they will work on it. It took over 6 months to get the incentive form. When I tried to use it the company tells me it’s not active and may be invalid.
Tip: if it’s done right the first place this wouldn’t happen.
Issue: We spent a lot of money on this purchase and if they expect to be paid, they should deliver what they promised. They gave the trip incentive for a family cruise it turned out to be for 2 adults only. It’s a free cruise but the taxes are 450.00. They did disclose tax fees would be out of our pocket.
We got the warrantee. They tell me I should have paper work with the ring… non given… a year and 2 months later and the cruise incentive still not activated without rings paperwork.
Such a shame to have my wedding and engagement ring be attached to this.

I bought an engagement ring for my wife and now they don’t stop calling me with their promotions every valentines, Mother’s Day, new year, etc. every time they call I ask them to take my name off their marketing list and they say they can’t because they don’t have access to it… I’m super frustrated and I wish I wouldn’t have bought anything from Romanos.

This place is complete rip off. Do not buy any item from this place. I was in the Glendale mall yesterday with my daughter on 4÷16÷16. We were passing by of this place and they were playing some games to attract customers. My daughter asked the associate to join the game and the assiciate let her play. In the mean time they offer me to get a credit card and I agreed. They kept my ID and Debit card for 4 hours and kept us like a hostages untill i sign paperwork. The item i choose was close to $ 1500 and was getting necklace and another ring as a gift. Then they offered to buy some other ring for $ 3500 and if I buy that ring they will give me the previously chosen jewelry for free. After agreeing to the deal they said it is custom order and it takes 4 to 8 weeks to be ready. The other item need resizing and it takes 1 to 2 weeks to be ready. long story short after researches the ring was overpriced. I went to romanos store in Glendale to request a return and they refused to do so. I explained them that it is less than 24 hours and they do not have a right to refuse refund but didn’t help. They are telling that I cannot return items that was special order, resized or clearence. 1. I do not have any of items. 2. The receipt do not indicate promotional or clearence item.
I complaint to a mall security, police and administration. I am starting lawsuit against romanos jewlery in Glendale if they do not accept refund.
If there are any customers eho was the victim of Romanos jewlery stores join me in this action.
UNDER «Consumer Transactions with Statutory Contract Cancellation Rights» BUYER HAVE A RIGHT TO CANCEL TRANSACTION OR WRITTEN CONTRACT WITHIN 3 BUSINESS DAYS OF PURCHASE.
They are complete rip off to hard working individuals and I won’t t let them to do this to me.

Where do i start with this unprofessional so called a Jewelry store. Starting from the owner to the sales person they all are bunch of Thief’s and liars. They promise one thing and do the opposite. I placed an order with them 9 months before my wedding and i received my crappy ring 2 days before my wedding. Its not what i was looking for but i had no choice to settle with this crap i received. Otherwise i would have gone somewhere else and purchased my rings. I took it back to them to get it fixed because its breaking and its not what i wanted they told me it will take them few weeks to do a good job. So your telling me when you gave me my ring the first time. me you didn’t spend enough time on it to make sure its perfect. Well you cant expect anything more from this Jewelry store. I will be going to BBB to complain about the owner randy and the sales people and the girl who runs the show i guess Mary. And i will make sure everyone knows about these Thief’s.

Oh boy I should have listened to Unilocal.A coworker and I were both going to get rings appraised at Jared’s for insurance purposes, but I was convinced that I could save $ 50 after calling Romano’s. Once I arrived however I was told that the appraisal would be twice the price. Not having the time to deal with more of a headache, we forked over roughly $ 240 thinking we would at least get a photo appraisal and certification card for that price.
Because the stone had already been previously appraised by the GIA, the paperwork I received did not even include basic measurements, or other information only a reference number to my original certification. So Romano’s basically did half the work and received twice the amount of money I had been quoted over the phone.
My coworker’s appraisal from Jared’s was a very nicely printed and detailed breakdown of every detail about her ring. Mine was a VERY basic description typed on letterhead with a dollar figure, hardly any information listed for insurance purposes. And it was almost a week late in getting to me, I had to call about 6 times to finally have it emailed over.
Why the second star? I got a fair appraisal dollar value.

Lying and deceptive establishment! Do not get fooled by their bullshit «sales» or «free cruise» tickets to lure you in. The quality of their products are subpar and they fool you into thinking you got a good deal when in fact you’re paying more. There are better deals at macys or other department stores that are actually ethical and let you return the products you are unhappy with within a reasonable time frame! They didnt return my money for a ring I was unhappy with only an HOUR after I purchased it. The funny thing is that the ring wasnt even in my hands (they had to clean it and give it back in 2 days). That just shows what low quality products they have that they just want to get rid of it without satisfying their clients. I will never return and beg of anyone who is considering making a purchase to run away!

How can I express my joy in words? My fiancé described it as «bubbles floating all around» me! First of all, we’d been shopping around for my perfect engagement ring for months. I’m extremely picky (poor FH!) As soon as we walked in we were greeted with smiles from everyone and the wonderful Alejandra came up to us right away to help. We knew what we wanted by now and to my extreme delight they had THE ONE we’d been looking for! Most places didn’t carry oval halo. I had some trouble with resizing another ring at a different establishment (they refused to make it small enough to fit my size 3.5 finger) and I ended up returning my dream ring so I was really crushed! I didn’t think anything would lift my spirits but I’m so glad we walked into Romano’s Jewelry! Alejandra assured us that even if this ring wasn’t absolutely perfect, they’d custom make the ring (in the timeline we had in mind) to match the one of my dreams. Long story short, compared to ALL other places we went to, they were BY FAR the most helpful, they made such a stressful time so easy breezy! We were getting so discouraged but Alejandra (and special shout out to Leo who did everything possible to fit our budget without compromising my dream ring!) It’s safe to say we’ll be doing all of our jewelry shopping here for years to come! We’re sold! Thank you so so so so much!!!
Oh and while we were waiting for my ring to be sized we won two cruises at their roulette wheel promotion! Ahhhhh!

Thank you Angel and Leo for being awesome! You guys always make my experience at Romano’s awesome!

It was a pleasure doing business with romanos they gave me a second chance love there customer service Alejandra the sales lady was amazing she help me find what I needed and work with me love her customer service I will definitely come back to make another purchase.

THANK YOU ANGEL ””…i love this place i was there with my wife and angel help me he was very nice he hook me up with credit we love to shop there best deals ever love the service thank you angel

I absolutely love this place! Angel was super cool and super amazing. I was able to get the watch that I needed. Their financing department was super helpful and super willing to work with my credit! Thank you guys for being amazing! I will keep referring you guys.

This is the 3^rd time I’ll be reviewing this establishment.
My first 2 were removed by Unilocal because well, my guess is the owners didn’t like my scathing reviews and so complained.
So here is my third review.
Romanos jewelers is not a good place, it’s bad, it’s very very awful, I don’t believe this place is trustworthy, there was dirt on the cabinets, you should not go here, there are much better jewelers in far worse areas, the staff are rude and smelled quite bad, I did not feel like I was at a legitimate business, I was treated without respect, they did not answer my questions to any sufficiency, I am fearful that they will tell other customers like myself lies, the carpets needed to be cleaned, other customers waited a long time to be served, the jewelry did not look any good, I would buy from a homeless man on the street before I spent money here, etc etc etc.
Honestly, the place was a fucking disgrace, and even though I was honest in my first 2 reviews they were still taken down, so if you really want to know why this place should be avoided, ask yourself why I’m still leaving reviews after they keep being taken down?
By the way Unilocal and whomever is complaint about my review of this place, if you take this one down also, guess what? I’m going to keep writing reviews. People need to know why this place is so bad.

stay away from the whole company ! DO YOUR RESEARCH !

Man… my fiancé bought my beautiful engagement ring here, we then bought our bands, and I got some earrings… the best customer service I’ve yet to experience. They truly appreciate your business. They will work with you no matter what. Thank you guys! You have made this journey that much easier!

I had received a ring as a gift from this place and one of the diamonds had fallen out. Since it was a gift I didn’t know in order for the «warranty» to stay active, I needed to bring the ring into the store every 90 days for a cleaning. Long story short, the manager Anthony said I would have to pay for half the cost to of the repair because I hadn’t brought it in for cleaning.
The size of the diamond is very tiny. $ 65 worth according to store, and with half off, $ 35. I would understand if it were a larger diamond but the fact that they wouldn’t replace a tiny rock really upsets me. If I had brought it in for a cleaning (that takes 5 minutes) then it would be free of charge.
As a manager myself, I know what you can and cannot do for customers. Choosing to give me half off proves that however because this company does not know what good customer service is Id like to share so you don’t waste your time here.
The point of this review is NOT about the money. It’s about the principle and good customer service. I don’t care about a lousy $ 35. I just don’t want to give business to people who don’t deserve it and I really didn’t want to walk into this store every again.

Been there twice for last minute purchases for my moms bday and Christmas. Although they made me wait longer then promised the jewelry came out nice. The price for it was way too much and there financing sucks! Even though I had a line a credit with them that was paid off they made me apply for a new credit card for the second purchase. I will never go here again.

Romano’s Jewelers from Glendale Galleria, This is a great place to shop for jewelry. I have purchase several Items from them and I am very satisfied with all my purchases. The employees, their services are very professional and they were ready to help me with financing. Alejandra is one of the employees; she greets me with so much warmth, and makes me feel at home. I recommend Romano’s Jewelry of Glendale most highly. If you decide to purchase a special something, look for Alejandra.

Been coming here for years, always great service and friendly staff. Leo is great, definitely coming again over the holidays

Just passing by browsing for bands. Vivian was super friendly and got us a good deal.
Everyone made us feel welcome. Can’t wait to pick up the finished rings when they are done.

Walked in because they were having a «sale» according to the worker, but I didn’t see one sign indicating that so already within the first 20 seconds I knew this guy was being just another salesman. He asked me endless questions and we had WAY too many things in common (according to him) for comfort.
1 stars because after they ran my credit and told me I could get something with no interest for a year, I ended up not wanting anything and they basically held my credit card and ID hostage, so I don’t leave, and kept trying to show me more and more.
I tried to explain to them that I didn’t really like anything at the moment, and their response? «Don’t worry you can always return it.» Really?
Another thing, the employee kept asking me questions like, «you think you can pay $ 200 today!?» Really loud so other customers would hear, and I guess they thought I’d say yes out of embarrassment? Please.
I eventually had to make a scene so I could get my credit card and ID back to get out of there. They’re price tags are all BS because they offer you lower and lower prices the more you say no, they start their prices unreasonably high to be able to do that, so you THINK you’re getting a deal. Stay away.