Sam’s Club Members Only

This is a pretty good location. It’s very clean and modern inside, and well organized. The employees are very friendly and helpful. I recently switched from Costco, and while I like both, I find a few advantages here. For one, it’s always less crowded. Most Costcos are crowded and full of those food vendors that clog up the aisles. Not here.
Unfortunately, the liquor selection is ridiculously bad at this location. I have no idea why. And what they do have costs more than at their other locations. Seems crazy. If you want a good whisky selection, go to the Scottsdale location. They do have a simply awesome microbrew selection here though, at shockingly low prices.
Checkout is always fast and friendly.

This review is for an employee who I see every time I go into the food court. He is a Navy Vet from WWll and his name is Lavern. He makes sure all of the tables are sanitized and the floor is clean for everyone. He goes above and beyond making sure every single person is having a good day. It saddens me to observe people blatantly ignore this wonderful, hard working man who is a true hero who has served for our country. He makes me so happy when I see him.
Next time you enjoy a slice of pizza or hotdog and encounter this handsome soul, say hi back and thank him.
Thank you again for Lavern!

Bought the «Night Therapy icoil Euro Box Top Spring Mattress» online from Sam’s Club. First time ever online for them.
Ordered this bed on Feb.14,2016. Let the fun begin!
There was to be 3 boxes come to my home.
On the 19, one showed up, then on the 22 another showed up, the last I had to track it down, and the first reprehensive for Sams tells me she would get right on it. Bull! She blew it off.
I called FedEx to see where the 3^rd box was. Was told from them a label was created, but nothing showed from Sams.
So I called Sams again, the beotch on the phone acted like I was lying when I said I did not receive the 3^rd box. She was something, so she got huffy and gave me a reference # and said if something goes wrong you can call.
Not another word from them, and 4 days later BAM! the box showed up. That was the 29.
Now if you all have never seen this bed come out of the box, it’s a trip. The thing sounds like shards of ice coming on shore in winter back east. Why I say this cuz I thought I had better let it out to make sure it laid flat. That is flat in my living room for a week.
Thanks for the big screw up Sam’s Club, Don’t think I will be ordering from you online again.

How many Sam’s club workers does it take to figure out the price on an item? None. They are clueless. Sam Walton would not be impressed. Went here to pick up some items and grabbed a bottle of wine that was on display and clearly marked $ 6.96. It rang up as $ 7.58 so I told the clerk. She then asked another cashier to call for a price check. Five minutes later the clown they sent to do the price check said he doesn’t see a price for the item. Check out the pictures I posted, clearly labeled $ 6.96. I offer to walk back and show them but they are too lazy so I walk back myself and take the picture and bring it up to the register clearly offering relevant proof of their error. They are absolutely baffled. Some of assistant manager gets called in and he doesn’t know what is going on either and states to the cashier «I don’t care just give it to them». Classless. On top of that he does nothing to fix the pricing problem that will inconvenience other customers in the near future. Whatever general manager runs this store needs to better educated his/​her employees to handle types of situations like these and fix problems when they are identified.

Their bakery is AWESOME. The prices are significantly cheaper than Costco and the cakes taste amazing. For the price Sams is a good deal, it’s always empty so you can get in and out quickly. However, I think there’s a reason it’s always empty. There aren’t as many deals or variety as Costco and some employees here (with the exception of the bakery) are rude.

Went there last night with my family and the food court was a disaster even though it was not busy. Tables were empty but every single one was dirty. Employees walked by and even sat on their break at these table without even attempting to clean them or radio for assitance.
And to top it off the hotdog i got was overly cooked and hard like it had been sitting for over an hr on rollers. I got sick last night and it dawned on me tht if the food court looks like tht where customers can see, imagine what we cant see behind cooking areas :/

I just want to thank you for always having enough carts/​scooters to get around the store in…

I HATE this location. Worst customer service ever with people who are rude and don’t pay attention. So many complaints but one that just happened was I was standing in line for a very long time. I was up next when the worker said Miss and waved (I thought me) over. I get up there and she takes off after another lady. I stood there for a minute trying to figure out what happened. Realized she didn’t mean me even though she was at the register saying miss and waved for me to come over. I go back to the front of the line where the people in line tried to get me to go to the end. I told them what happened and asked if they didn’t see me standing in line in front of them for the last 15 minutes. They said no. I asked the lady when she came back of she saw me in line because I thought she waved for me to come over and she said no. I refused to go to the end of the line. Then doing a return which I didn’t have a receipt for was annoying. They didn’t want to process the return even thought item was never opened. I have had many issues with the customer service and will be going to Costco from now on.

Don’t recommend them because of their customer service. I am not one to complain, but today I went there with my mother in law & she had forgotten to grab an item, so I told her I would wait in line while she went & got it. (Very busy day with long lines) I waited there for a good 5 minutes. During that time, the cashier named MARGARITA on register 12 walked around the register to count the # of ppl there were left, pointed at us individually, «1, 2, 3,» & walked back. A lady had gotten behind me speaking to us and my son who was with me. My mother in law comes back and continues to take her spot in line and the cashier rudely yells, «Uh huh, no! I’m closing!» I nicely said I was standing in line already even before the lady that was behind me and she yells again and says, «Nope, you need to go to another aisle!» She turned around, rolled her eyes and called me a b****. She was extremely rude & then to talk to a customer like that!!! First off, I was honestly in line. How are you going to take the person after me but not me when I was there first off. The point is, maybe she had mistaken that I was with the lady behind me since she was talking to us, but the cashier could have genuinely took the time to hear me out and ring us up. I work in customer service and managed a store myself and if it’s a busy day & you have customers to ring up & that means taking an extra 2 – 3 minutes to provide the service they deserve, then so be it. You are getting paid for it. My mother in law nicely tells her, «That’s ok, we will go in this next line.» We walk over and as we are standing in line, I look over & the cashier is looking at us & clearly speaking about us to her lead cashier, laughing as she’s ringing a customer up. Very unprofessional! Every other Sams club, I have never had an issue with.

I like SAMs club over costco because it’s never as packed as costco is. Which makes shopping more pleasant when you want to get in and get out. I have ordered photos from here and they have done an amazing job. I have also ordered many cakes from here which has been convenient and affordable. I have ordered 150 cakes and the cakes we have purchased from here are just as delicious.

This location is awesome! The service is awesome! It may be a little small but that also means not very many people come to this one. It’s also in and out when I go this location. And there’s a Walmart right beside it!

«Fresh» produce is rarely ever fresh.
I bough a box of «triple washed and ready to eat» spinach and it had a huge beetle inside!!! Absolutely disgusting. I’m never buying food from here again.

This store is gross and feels dirty. Everything from the very unprofessional cashiers to the boom-​box playing loud music at the front of the store makes this feel like a ghetto store. I hate it. Arrowhead stores used to be so nice…

I went to Sam’s ⁰¹⁄₁₆ and bought a 15′ trampoline for my grandsons. The box weighed over 200 pounds and the employees were so helpful in getting the box onto my flatbed cart and walking me to my car and loaded it up for me. When I reached the exit door, the employee told me «Oh, hello, we’ve been waiting for you! I have 2 gentlemen who are going to load that up for you.» Very nice that I didn’t have to keep asking for help as they were on the ball.

I dig Sam’s club. You can’t beat the prices and every now and then, they have a truly amazing deal that has me buying something that I don’t really even need.
Believe it or not their pizzas are awesome and cheap. Plus you can’t beat $ 1.50 for a Polish Dog and a drink.
If you compare the size and the price of their rotisserie chicken to Fry’s, you will never buy one at Fry’s again.
The only things that drives me nuts is when they move something around to put it on an end cap and I can’t find it. Also the fact that they only have some things for a short time. Some time they have rafts and some times they don’t. Some times they have gun safes, and some times they don’t. Some times they have jungle gyms for kids, and some times they don’t.
Overall though, I am a Sam’s club guy, because the employees have always been cool with me.

This bakery provided 5 cakes for our daughter’s wedding. They were exactly as ordered and delicious! I would highly recommend them. Nick in the floral and produce area was very helpful in the flower order and went above and beyond. I would highly recommend them for both quality and affordability!

Great prices at the eating place for hot dogs and pizza. So inexpensive. 5 stars just for that. Sometimes they have a Groupon for membership here. If you see that you should get it, it’s a good deal and you get enough freebies and a gift card to just about make up for the membership price.

Clean store. Were great on a in receipted return for me. Nice selection of food and house hold stuff.

I recently went into Sams club and had the worst customer service I have ever had at a Sams club… no one could take responsibility for there service… I have had a tax exempt business account for about 10 years, I gave the COS my card and I will never shop there again… they should get zero stars… And its quite unfortunate because I like them better than costco…

A couple of years purchased a very fine diamond ring from this store.
Update…
Don’t know why they don’t seem to have the fine diamond engagement rings in the stores in Phx & Glendale.
My diamond I purchased was an F color, with xlnt cut & it was called a regal diamond.
They might still have the fine diamonds available if you inquire or go online and look for a quality diamond.
Lately I’ve noticed that Costco & Sam’s carries «I «color diamond engagement rings which is a lower quality color.
Here’s is a hint about diamonds the whiter & clearer the higher the quality .
For those interested in quality.
In my view, you can’t go wrong in quality in regards to diamonds which is my experience.
And most women will love it since DIAMONDS are a girl’s best friend :)