Sephora

I went to redeem a fragrance certificate and wanted to exchange that fragrance for a different one. She might as well tell me to jump in a lake. Even if it meant paying the extra money? Who turns down extra money??? I find it inappropriate for a general manager to decline customers in a condescending way.
I’m going back without a receipt to exchange for what I really want. I’m just putting it out there…
General manager — I give a zero for customer service.
Staff was very friendly and helpful.

This store is so disorganized. None of the staff seems to know how to do inventory properly and stock basic items efficiently. I went there to buy my favorite Sephora foundation, which was sold out. Oh, that’s okay… And then I looked around to find out all the other shades were completely sold out, not just my shade. The shelf was completely empty. I don’t know how something like this could happen…

Nazeli is by far the best beauty advisor. She is friendly and patient anytime I have questions on products and helps make the best beauty purchases.

Nonira is the best beauty consultant I’ve ever had! She marched my foundation perfectly. She showed me how to use products I was interested in. She recommended products for my skin type and color. I ended up buying everything she showed me! She listened to what I was looking for (a natural look) and I walked away very happy! I would return just to buy products from Nonira.

I agree with the previous review about this place being super dirty. Testers are a mess and some of the cleaning stations look infested. There’s generally a lot if staff too so it’s like … Service is decent but stock is generally iffy and they don’t carry everything a full Sephora does. Overall it’s okay in a pinch but not ideal.

Fantastic service by Valentina today, she was very patient as she helped me find a foundation that was perfect for my difficult complexion with the perfect amount of coverage. Then she made ordering it online a breeze when it turned out they didn’t have my shade in stock. Would definitely go back just for the customer service and friendly staff, would have been five stars but for the out of stock foundation.

This is a mini, convenient Sephora inside JCP. It’s really for those who want to go in & back out asap. Location wise — it’s conveniently inside the mall instead of having to go across to the other end of the Americana.
The staff is 100% accommodating, well those I ran into at least. They were patient enough to help me find the right shade since the hotter days are coming up. We tried a few different foundations & used their smart iQ device to match up the different brands.
The line does tend to move slow and get backed up because there’s only two cashiers (usually only 1 staff). Aside from that, I will definitely come back here because of their great customer service.

What can I say?! SAIDY IS AMAZING! She saved my eyebrows back in ’13, and now I am back with her! There is no one who does brows just as good as her! She is also super super nice! If you’re looking for some great chats and amazing brows — visit her!

im super picky when it comes to my eyebrows and today i finally found my new brow girl! Saidy did my eyebrows at the brow benefit bar and i couldn’t be anymore happy! She’s so sweet, she explained to me exactly what needed to be done to my eyebrows and where I needed to let them grow out. Thank you so much Saidy! See you soon!

Saidy is the best at waxing at the Benefit’s Brow Bar! She’s the ONLY person i trust to take care of my face and brows nowadays. And the other ladies that work here are so nice and helpful at helping you find everything else! You can schedule appointments, but walk-​ins are allowed when their schedules aren’t full. Basically, I’m always in the best mood after i go here!

Nothing was in stock. Not even the testers! The two available employees where at the register giggling with each other instead of helping customers. When I finally got someone to help me the girl tried to explain concealer to me so many times I had to cut her off. I was just asking for a comparable product Bc they were out of my regular one. Of course. Place blew it and I’d never come here again.

I having been coming to this Sephora since it opened and they have good costumer service. I wanted thank Valerie who was amazing! She told me exactly what I needed to know and left my face amazing! Introduced me to new products that I def will purchase. Def will go back here especially with Valerie’s help! It does get a little crowed because it small and it will be packed during the holidays.

I love this Sephora! All the associates are really nice and helpful! I also get my eyebrows waxed by either Denise or Saidy, and I love it!

This sephora is basically a sephora express. It’s got the main brands (benefit, nars, make up forever, ud, etc) but not as much as the main stores. It seems that they tried to squeeze in as much as they can in the small space.
Nevertheless, it is still a good store to get what you need without walking to the americana.
Atmosphere: Can get crowded since it is a small store. Friendly workers that will help you if the store is not as busy. Try not to go during peak times because the line can get very very long.
Service: Great! Nothing bad here. Very friendly and helpful employees.
Products: I wouldn’t use the testers here if I were you. They’re a bit messy and/​or empty. A bit of upkeep on these would help a lot. Like I said earlier, there are the main products, but not everything in a main sephora can be found here. I was looking for brushes, and some of the brush bins were empty. Again, it all comes with the small store.
Parking: This is inside the JCpenney, so you got a whole garage of free parking! Woo!
Overall: I go here to look around and have occasionally bought stuff from here. If I have more time to spend, I go to the bigger store so that there are more options and more space to move around.

Love getting my brows done with Saidy! She is my brow guru! Besides being the best at eyebrows she’s super cool and funny. Makes me look forward to getting my brows done. Yes it’s $ 25 but you don’t get this experience and quality from the $ 8 nail shops waxing. And to put a cherry on top of it all she always fills in my eyebrows and I feel like hot stuff walking out of there without any other make up on!!!

I go here with friends and I can’t help notice that their products are not fully stocked and I can only picture that a lot of people buy this very much. The lines can be improved, since it seems as though they are under staffed at these locations. Not being able to stock items properly and have long lines all the time. The location is nice and I feel that a lot of different people from different backgrounds come here all the time. It’s nice and security is always at hand.

This Sephora shouldn’t even be a Sephora. The store was so unorganized, all the shelves were messy and the testers were so gross, I was scare to even touch it.
When I got to the register, I specified I wanted to do an return/​exchange. About 15 minutes into the process, the employee told me I would received my refund as a JC PENNY STORE CREDIT.
It would have been nice to specified that at the beginning. I never shop at Jc Penny, so the store credit would have been pointless.

Saidy is amazing person did my brows and my daughter! She is helpful and most of all friendly!

Great customer service! Got my eye brows done for my wedding by Saidy and she is amazing! Super kind, super sweet, and very knowledgeable with anything cosmetics and beauty products. Love my experience and I will definitely come back!

This Sephora is inside Jcpenny on the 1^st floor, next to fine jewelry. I had a one on one with 2 associates (okay a threesome) and they were very helpful in helping me find exactly what I needed.
What did I need?
Magic make up potions to mix and experiment with to hide the cursed, dark undereye circles. Thanks to my ancestors for sharing the dark eyed gene. Hahhaa. Going back to Sephora…
If you call in to make a make up appointment you can get a complete makeover but you have to commit to a $ 50 purchase. The $ 50 will come easy though. It’s quality makeup that lasts me a long time. I finish a bottle of foundation and powder in a year.
I’m a huge fan of Urban Decay Naked products. It’s not to light or heavy when it comes to foundation and powder. It’s a perfect amount. Besides you don’t want your babe to think that you look like cake. It might smell like frosting but sure won’t taste like it. LOL.
I also use the lip liners which are very pigmented. «A little can go a long ways,» said the sales lady. The lipstick will be a future investment. As for the eyeshadow with the correct primer will stand out. I have also used urban decay mascara… which is a nice natural addition to the lashes.
If you have any urban decay questions… I’m a message away. Otherwise enjoy playing at Sephoras playground. Have fun collecting points with purchases but only if you have the special black card. Wink. :-)