Shane’s Rib Shack

Best Fast food BBQ joint in the country! love their ribs, chicken tenders, pulled pork and brisket. sweet tea is legit! Only thing is the location up on Happy Valley seems to be prepared a little bit better I don“t know what it is. (I have been to both locations multiple times)

love going to this place. great food. i have never had a bad time there.

AMAZING Food, but HORRIBLE customer service. They are always very busy & only have 1 register that works and a very few employees working. It is so ridiculous because it is always so packed the line goes all the way outside. I don’t understand if they want customers to keep going and to expand their business they should really try to make things easy & convenient for the customers. The girls working there recently are extremely rude, especially a short Hispanic girl. I went in at 10:55 a. m & they do not open until 11 a.m. She saw me come in she didn’t even greet me but told me I had to wait until they open at 11 a.m. I said ok than 2 minutes later a huge family comes in, it still wasn’t «opening time» and the other worker helps them and I was right in from of the line and she completely ignored me & didn’t ask if I was next or needed help, which was extremely rude. The other employee who told me they weren’t open yet and I had to wait saw the entire thing happen and didn’t tell or correct the co-​worker when she helped the other instead of me because I was there first. I have been a loyal customer since they opened up at west gate but due to the horrible customer service they been having lately I will no longer be going to Shanes & do not recommend anyone to go there. Go spend your money somewhere else where they have Good food & Good customer service.

By far, the overall best BBQ in the West Phoenix Valley. We’re picky, spending time in West Texas and South Carolina. We’ve visited the usual suspects that folks mention, but unless the meat almost falls off the rib, it just doesn’t rate as BBQ. The pulled pork is tender without a lot of fat. To be fair, we haven’t tried the brisket yet, but we’re getting there. And they’re Shack Sampler is enough for both of us to split without feeling like we ate a side of beef. An added plus, for us anyway, it’s only a couple blocks from our house.

The South is known to be slow paced. This restaurant really recreates that feeling.
We arrived to dine in and noticed that the restaurant was pretty full and thought that was a good sign that it was a good place but we were WRONG.
My wife ordered a combo plate with chicken tenders, pulled chicken, ¼ rack of ribs, and a couple sides. I ordered the full rack of baby back ribs plate. It took OVER an hour to get ribs at a barbecue «rib shack.» As we sat, we saw the restaurant empty out and fill back up and those new people got their food before us. I’d say that probably 5 tables with about 15 people got their meals before our two plates came out. One of the tables next to us had a guy get up and leave due to how slow the service was.
About 45 minutes into our dining experience, the waitress let us know that the food was on its way but that «ribs take a while to cook.» It sounds like the restaurant was not prepared to serve its customers. The food arrived about an hour and ten minutes after we ordered with the explanation that «there were a lot of other tickets.» Of course there were a lot of tickets, we were there watching all of the other tables get their food first even though they got there after us.
The food tasted ok. The chicken tenders were dry and stringy. The ribs were good and I had no issues with the sides.
The service was substandard and the waitress rarely checked on us in the nearly 2 hour dining experience. I got up to refill my drinks and we walked to the counter to pay because we would still be waiting for the check.
Overall, I do not recommend this place and will not be back.

We have had 2 good experiences…
THAT CHANGED TONIGHT!
when we arrived there was a long line, which was expected, except there was only one order taker. For the next 20 minutes we moved up until we were right behind one couple. Not because they ordered but because everybody directly behind them left because the order taker was taking 20 minutes with the same couple.
THE REAL PROBLEM WAS THE «OWNER»
I asked to speak with her and at the onset she was rude. I tried to explain that they were losing customers because there was only one order taker.
Her response was a condescending «well we just don’t do that.»
I won’t spend my money at a place where the owner doesn’t at the very least listen or show any attention to customers suggestions.
If the owners are that way the staff won’t be far behind.

I got the smoked half chicken and was given a choice of two sides I asked for potato salad and they said they didnt have any so I asked for corn and the order taker had to go to the back to check if they hadany they did so I waited for my food which was to go waited 40 minutes got my food walked back across the street to my job so I could eat before my lunch break was over and I started to eat and my food was cold like they just took it out of the fridge and the chicken tasted like it had been sitting in the fridge for days! It was awful even the corn was cold and my french fries were rock hard! Disappointing…

Went to Shane’s on Saturday after the touch-​a-​truck event and orders food originally to eat-​in but I asked our order to be changed to go @ 1:15pm. Waited and the food arrived and we left. We got home a 20 minutes later, noticed that one of sandwiches is missing… I tried calling the number on the receipt and all I got was voicemail and not a call back. I tried a number of different times and still no answer. So based just on that, I am giving a poor rating
Feedback on the children’s chicken tenders, they are way way to big for a toddler to eat and stringy. They need to be half the size or a nugget.

Nice great place to eat. Friendly people. Food was really good had ribs. Chicken and kids loved the boneless chicken wings. I would definitely recommend this restaurant to anyone

Rude staff not friendly. Ask for two item meal chicken and beef ribs said they can’t do that, but chicken and beef ribs are listed in just meat section of menu. Staff need to learn how to be friendly and give the customer other ideas instead of «no»

Food is really good. Large portions.
Kinda disturbing nobody has hair nets nor hair pulled up.

We decided at 9:00 a.m. to have a get together. Called and asked if they could help us out. No problem! They had brisket, pulled pork and buns waiting for us when they opened at 11:00 a.m. Food was a hit! Thank you!

They charged us $ 2 for a water cup. The food was good but I found a big black hair mixed in with my pork and my husband found a small piece of foil on his ribs. We informed the server when she came around to check on us. She took it back and asked if she could give us a free cobbler. No manager came to apologize and no reimbursement was offered. When we started looking around we noticed BBQ sauce on the walls and servers flipping their hair around and leaning against walls with suckers in their mouth. We will not be returning.

If I could I would give more than just 5 stars! Prices are decent for what you get, the place is just a tad bit small but other than that Shane’s rib shack has got to be so far the best ribs! Very saucy, juicy, but tender as well. The service is very quick, attentive, and super sweet. I recommend this place to everyone including families with kids!

Thought we’d check out Shane’s today for lunch. Sorely disappointed. Ordered the Sampler to share, and specifically ordered no sauce on the meat. No problem says the order taker. Order arrives and low and behold the ribs and pulled pork are covered in sauce. When I explained to the server/​mgr about the error I was told that ALL of their meats come sauced, except the fried chicken tenders, they belatedly came with Ranch dressing. Why weren’t we told that when we ordered. It was a simple request. No Sauce please. Geez. The ribs, pulled pork and BBQ beans were sickly sweet and barely warm. The chicken tenders while hot were as dry as a normal summer day in Phoenix. The table sauces didn’t help improve them at all.
Here’s what I know about BBQ. A BBQ joint should smell like smoking meat, it didn’t. Sauce shouldn’t overpower the flavor of the Que, it did.
Sorry but I’d rather sit out in the 110+ degree heat at 95^th Ave and Peoria where JJ’s Louisiana BBQ parks his smoker and get my BBQ, than return here.

The ribs … omg you have to try them. I went here for dinner looking for something filling. This did not disappoint. I ended up getting the sampler, which was delicious. The citrus chipotle bbq sauce had an amazing flavor and good kick to it.
The sampler came with ribs, chicken tenders, pulled pork or chicken, and two sides, which I chose mac and cheese and sweet potato fries. The ribs were fall-​off-​the-​bone good. Very tender and flavorful. The chicken tenders had an amazing crust to them that went well with the sauce. You can choose to have the tenders mixed with the sauce or on the side. The pulled chicken was just okay, could have been a little more flavored and not as doused in sauce. Overall, it was good.
Definitely will be back if I’m in the mood for ribs and I’m in town again.

Food was delicious
Cashier messed up our order but management without question corrected it.
Service was great!!!

The food was good not great.
Also from the time we ordered it took 45 mins to get our meal. I’m sure the waitress forgot to put it in as everyone else at the restaurant was eating for at least 10 mins before we got our food. They also added extra fried for the wait… not impressed!

Good, quick BBQ
Even though it’s something of a BBQ fast food place, I like Shane’s. The half-​slab is a lot of food and two of their sauces are yummers. The meat doesn’t have as much smoke favor, but is tasty and not fatty like some places.
One cool aspect of Shane’s is they have a number of options that appeal to our kiddos. They usually go for the breaded chicken tenders, but can also go for a simple cheeseburger or the Mac n’ Cheese. Their pulled pork sandwich gets pretty good comments, as well. And my wife loves sweet tea, so it works that they have that.
You can come across a person at the register who will not wow you. On balance though, service staff are usually cool. I’ve also seen Shane’s at a community fund raiser event, so happy to support a business that tries to give back to the community. No all do.
Definitely worth a visit…

Stopped in with a friend of mine before a movie. We sort of wanted ribs but did not want to eat a large meal so we got burgers. We both thought they were a bit dry. The staff did not seem cohesive like many of them were new. We went through several periods of over attentiveness interspersed by a couple of times of forgetting us. It was an OK venue if in the area but certainly not worth driving to.