Shapes Brow Bar

I went in there with medium thick eye brows. I came out of there with eyebrows so thin they can’t be seen!!! I am SOOOOOOO UPSET!!! I called them and they told me to let them grow out and they will fix them. In the meantime, I look hideous!!!
She did not ask me how I wanted my eyebrows. I assumed as others have done in the past, that she would follow my current look! But NO!!! Just take them off all together!!! I guess it is easier!!!

the ladies that work at this location are nothing but disrespectful and rude. I always go to the one at metro and i love that place because of the people who work there the ladies at this location have always given my problems. every time I’ve come in. I put my name down on the list and asked how long it would be and she told me 20 min so I went and got a couple things around the mall came back and my name was passed up so she told me after this customer we can take you then the other lady refused and said the customers will get mad!!! WELL WHAT THE F AM I TO YOU? am I not a customer is that what your trying to say you don’t want to get them mad but I’m the one getting mad here causing a scene, telling my mother that she doesn’t even wanna talk to her because she reminds her of her mother excuse me! I’m a manager in customer service and THAT BY FAR is the worst customer service experience I’ve had in a long time. I am never going back those girls are pathetic. trust me that’s not the only bad experience I’ve had there.

I’ve actually been coming here for a couple of months because I like my eyebrows threaded instead of waxed but I’ve slowly started to realize they have the worst customer service ever. They have a sign in sheet and half of the people don’t sign in and they have no idea who gets there first so sometimes you’re waiting longer when you should have already went. And they’re are constantly speaking their language and seem like they’re arguing about something (based on their tone). Today I waited I good 5 min while one of the employees was using the computer and arguing with the lady who did my eyebrows. They need better customer service skills. But I do like the way they shape. I’ve had 3 different people and they all came out just the way I liked.

Worst services and not welcoming response at all. I would’nt recommend this to anyone

Worst place ever they ruined my eyebrows and wouldn’t give me my money back. I wouldn’t recommend going there. They aren’t every nice and they do not have good customer service at all.

Bad customer service and they close kiosk early. Yes I understand it’s up to the owners discretion of when they close. But if the mall closes at 6 don’t close registers at 5:45. Lady also got snippy when I pointed out they were closing early. When I asked who the manager was she claimed she was. Decided to go back a month later of course better timing. I felt rushed eye brows ended up with small scabs on them.
Positive: Maybe 2 girls know what they are doing from telling me the different memberships and actually taking their time consult and clean up of brows. I bought a brow kit from one employees she sold me with the great job she did. They do a decent job.

I have experienced 2 different ladies thread my eyebrows. They do a satisfactory job. It’s neither excellent nor horrible — just smack in the middle of the spectrum. The ladies rarely do a consultation before working on your brow. The majority of the time, you end up hopping into the seat, and they start working on you right away. They have a fixed idea on how to shape your brows. I’m not too picky about the way my brows look, but I can see someone being particular having an issue with this place. Nevertheless, I go to this place since they are better at shaping my eyebrows than I am at it. Their service is fast and affordable. It’s about $ 11 per session. Even if there is a line, it moves very quickly. Just remember to sign in to the clipboard if they’re busy.

If there were negative stars this little kiosk would get it. I was recommended to this company by a coworker who has perfect brows. I was visiting for a wedding and had purposely grown out my brows for over a month to get that perfect shape when done. I explained this to the tech before starting and thought she got it. After she was done I naturally gave her my card to pay. As I am double checking her work I notice my brows are uneven. I have a scar on one of my brows and know they can look off but this was two totally different shaped eyebrows. The tech then said oh makeup can fix that. What is the point of growing out my eyebrows to get the perfect natural shape to fill it with makeup? The point is to not wear makeup! She was unable to process my refund because she ran my card already. She did not see a reason for a refund as she thought my brows looked fine. I had a wedding to attend with uneven eyebrows and caked on makeup to correct her mistake. I called the support line and they were only going to process a refund for the service amount not including the over courteous tip I added. Granted the total service was not expensive. It was the principal of me growing my brows out and then having to cover them up due to their techs mistake. Still fighting the refund as Shapes brow support wants a picture emailed to them to justify the full refund.
Not going back.

I usually go to the one on the lower level. They’re hit and miss, there’s a few chicks that actually do a good job. personally I feel like if they’re getting paid for it they should be doing a good job and when you point out their mistake they deny and get all offended. I knew I shouldn’t have trusted someone with so much hair on their lip to do a simple clean up on my brows. After just getting home and looking at my brows more I really shouldn’t have paid. It’s her job, she should be doing it right. I’m one pissed customer right now this is the worst they’ve ever messed up, I’m definitely finding a new place to get them done from here on out.

Two out of three times I had a weird experience here. First time was awesome, the second time they made my brows wayyyy too thin. This last time, my brows were perfect BUT the lady did it too tight/​hard and left open sores on my skin. She literally snapped out chunks of skin in the process of threading. Not only was it painful then, but now as well. I have a big event to attend later this week and now I have these small scabs around my brows on both sides. Owww! Never going here again!

Meh-​this place is ok, not great. The pros– no line, quick service, & reasonable prices. The cons– my eyebrows are now waaaay to thin! Ugh! The lady who threaded my eyebrows was super nice but when I sat up & looked at my eyebrows I was shocked! In fairness I hadn’t told her exactly what shape I wanted, but I’ve had my eyebrows threaded many, many times & I’ve never had to tell them. I’ll probably return to them just because I don’t know where else to go for threading, and I will definitely clarify what I want.
Bottom line, if you’re super concerned with your eyebrow shape steer clear of this place. I’m secretly hoping that the people who work there will read this review & understand that more modern styles are not so thin (for eyebrows anyway)!

I’m allergic to waxing on my face-​after one awful experience in Las Vegas, I’ll never let wax touch my face, ever ever again.
I started threading in NYC; the salons are everywhere. I continued in NJ, and once we moved out to AZ, I had a hard time finding a spot initially.
Each of the major malls has threading now, which is FANTASTIC, though wish they all had more staff.
This location is pretty great-​right on the 2^nd floor, it’s a permanent kiosk.
I wish it was a more private location which is why it’s not getting 5 stars; it can be a little weird just getting plucked with the whole mall to see, but once you get over that, its’ really great.
I haven’t had a bad experience at this location ever.
I went on Saturday, and waited 5 minutes-​they had 3 girls working which was great.
I always have my upper lip and brows done.
Yes, it’s painful, but if you have wax sensitivity, this really is the way to go.
For those wondering what the after threading effects are, I get swollen and red for about 30 min then it goes away. NO throbbing or sensitivity.
I’ll always always thread!

This was my first time here. After my beloved Anita at Naturalle Boutique (see previous reviews) left the state, I have been trying to find someone to take over these unruly brows and have had hits and misses. One thing I don’t like is the fact they have no where to wash their hands. They do use hand sanitizer, but its not the same. Kinda grosses me out. I had a pleasant middle aged woman named Shohreh who did a good job on my brows. I will return back and ask for her again. She seemed like she had more experience not because of age, but because when I asked about a different shape for me, she stated that she could do it, but it would take off more hair and she told me that the natural shape was good for my face. She said she would clean them up first then if I wanted to go more, she could. After she was finished, I am glad I took her advise! I also had her thread my upper lip. There were a few spots that were missed but I blame it on the crappy mall lighting. I can’t give it more stars yet as I have to re write after going back a few times. However, she is the most gentle threader I have been to. No pinching, or pulling and I have had threading done for over 10 years. So a big plus there! If it is your first time doing threading, I suggest her. Many people get scared off from threaders that make them bleed or pinch them. Or when the thread breaks. Been there done that. Oh the price we pay for beauty! There are two locations inside Arrowhead mall. I went to the upstairs location near Dick’s Sporting goods. They rotate the threaders so check both locations if you have a favorite, or call ahead. I paid cash.

Located on the 2^nd floor near Forever 21. They are usually pretty busy on the weekends but weekdays aren’t too bad. If you do go on a Sat or Sun afternoon be prepared for a wait. Today I waited about 30 mins for my turn as only one girl was working. (Not the norm, usually at least 2 working). There’s really only one lady I will let touch my brows but if she’s not there I just wait and go later. I’m very particular about my brows. Compared to waxing I find threading less painless and more effective. Plus its cheaper than waxing. I’m also very paranoid about how waxing rips and pulls and worry that my brows will droop as I age. I’m been only threading for at least 5 years now. I will never go back to waxing no matter how unruly my brows get. I recommend if you find someone you like to just stick with that person. Also, don’t forget to always sign in as they don’t keep track of who walks up before who. They only go by the sign in list. Also, like many small businesses they prefer tips in cash whenever possible.