SimonMed Imaging

That one star is because they don’t let you give no stars! What a joke. Called on a Saturday after getting orders from my dr for an MRI. Gave all my info and went through their phone interview then after scheduling tells me 457 $ I said oh, even with my insurance??? I said I would check my insurance and he told me I could talk with financial service department on Monday. I called Monday and spoke with financial services and she informed me I would have to pay $ 965.08 and I said how the hell did it go from 457 $ to 965.08 in a weekend??? She said well you are getting two images, ok I was getting two images on Saturday, the first time I called. I said well you can cancel that appointment because I like most people don’t have a thousand dollars just waiting to get spent. I ended up asking family to borrow the money because through all this my pain and discomfort are still really bothering me, so I get the money and call to schedule go through all the pre phone shit alllll over again and get to the point where she says and we will need payment upfront of now the amount$ 1467.00 I lost it. I said can you tell me why I am now getting a third $ amount? She said well, it’s your insurance. I said it’s the same exact insurance I had the first time I called. I asked how am I supposed to know which amount I really need? She said she would put it through my insurance and would know before my actual appointment and someone would call me and let me know. Edith, the girl I was now talking with, it wasn’t her fault but she reassured me that by my visit which was 5 days away that she would have the exact amount I would need to bring. She calls me today asking questions, I said you were supposed to have the exact amount for me, you said you were gonna put it through to insurance and you would know, she said well we didn’t have what procedure you were having done so we couldn’t… I said cancel my appointment, I’m done with this call center, what a joke. How do people like this have a job? If I told someone I was gonna do something and blatantly ignored them I would be fired.

I made a mammogram appointment two weeks ago and on the Friday before, they called me to remind me of my appointment and to tell me how much I would owe at the time of the service. I got to my appointment on Monday the 18^th of April, signed in and gave the girl my order. She said she wasn’t sure if they could do my mammogram as they didn’t have a radiologist at that facility and wouldn’t for two weeks. I asked her why they didn’t tell me that on Friday when they called to tell me how much I would owe and she didn’t have an answer. She told me to have a seat and I waited for 15 minutes and she called me back up and said no, they couldn’t do it. I told her I was paying a baby sitter at home for nothing. She asked me if I wanted to make another appointment and I asked for my order and left. Is she really kiddng? When I left I called the corporated office and put a complaint on Carly’s voice mail but she hasn’t bothered to call me back either. I called Honor Health and they now take my insurance, so I will be going to their facility from now on. I have used Simon Med since they opened and have really liked them, but they sure don’t care about their patients and their patient’s time

I have nothing but bad experience dealing with them the last couple days to schedule MRI. Started with the authorization supervisor, Mariah, not calling back like promised. instead she had Brittany who claimed to be the site manager call me back and she provided me misinformation about insurance denial. When really the case is simon med held up request and caused delays.
AMANDA: There is no confusion on my part as I am certain that Mariah never called back as promised, Brittany provided incorrect information according to my insurance company. However, I will send you my direct contact information and thank you for your response.
6 hours later still waiting for contact from Amanda and also Stephanie Crites, Regional Manager, to call back.

Amazing clean location. Nice staff and the tech’s are the best I have met.
Thank you!

Don’t go to this location. I made sure to show up 30 minutes before my appointment as requested. After waiting for over an hour past my scheduled appointment I find out it’s going to be at least another hour before I will be seen. I understand that offices like this can get behind but it would have been nice to know they were running so far behind when I checked in so I could have the option of rescheduling. I don’t know if all the locations are like this but stay away from the Arrowhead location on 63^rd Ave and Union Hills.