SkinFood

I am so bummed. Bought the collagen, gold, caviar crème yesterday at skinfood, and it was $ 48, and come home to find it on amazon for 22 $. No returns since I opened it.

I bought a eyebrow pencil two weeks ago but when I unseal it, it is broken. I don’t have receipt Buz I toss it right after I bought it. I would not expect a broken eyebrow pencil from a skin food store. So I called them and asked if I can exchange Buz I can have bank statement that shows the date the location. They rejected me and I want to share my unpleasant experience. Next time I d rather go to Nordstrom for purchase. I think I expect better customer service when I shop at store.

I usually visit here once or twice every year. Last time I came, the employee was extremely helpful. She knew what was good for my skin and explained what certain types of products did for my skin.
However, when I went to skinfood this time, the lady was sitting in the back for a while. Then she heard me talking in the front and just stood around watching what I was doing, making sure I wasn’t doing anything inappropriate. Then when I asked her if she had certain products or what certain products did, she didn’t give me a helpful answer. So I was stuck there, looking over each product carefully before making my purchase. I tried to make small talk while she was ringing me up but she didn’t socialize with me whatsoever. I asked about the free samples they give and she replied with monotonously that there’s no free samples. I noticed there’s a special promotion going on and if you spend $ 30, you get a free face mask (o gee, such a nice gift –_​-​). So I spent over $ 30, she added the face mask to my purchase. However, when I walked out the store, I noticed she charged me for the face mask as well (so much for free.) and I went back inside, only to find her sitting in the employee room again. I informed her that she charged me for the face mask and she had to recalculate everything to make sure I wasn’t lying. Then, she started the return procedure. However, she didn’t even know how to do that. She had to look at her clipboard and follow instructions. If you’re a new employee, please let people know you’re a trainee so I didn’t have to ask you so many questions! If she’s new, shouldn’t she try to be somewhat helpful to try and keep her job? –_​– I’ll be back but if I have to deal with another mediocre employee that doesn’t know how to handle customer service, i don’t know.
ALSO, there was a older korean lady that came in. The korean lady was asking questions because she didn’t know, like me, what product did what. The employee just told the lady «oh this is nice.» and rung her up with that product. It was kinda like she hurried her out of the store. Another younger lady came in, asking if any products were vegan. She didn’t even know the answer to that! And vegan makeup /​skin products are really big companies. She just replied «we sell products with food in it» lol what

The mark ups on the items was pretty high. I bought the black sugar mask for ~$ 16 (that’s with tax) when it’s on Amazon for around $ 11 with free shipping I believe. The store is nice but the service was mediocre. I didn’t even get any samples with my purchase!!! So instead of coming here I will just do my skinfood shopping online with more variety, samples, and free shipping.

Are you looking for SkinFood products in a brick & mortar? Have you adopted the 10-​step Korean skin care regiment (Raises Hand)? Then, this store is in the Glendale Galleria between Macy’s and Nordstrom’s on the 2^nd level. It carries most of what SkinFood shows on its website though there are a few products that are not available in the United States (e.g. caviar eye cream).
One thing that was slightly disappointing was how high the markups are! I’ve never purchased this brand in Asia so I don’t know exactly how high, but in the future, I plan on buying the same products through Amazon. With my Prime account, the items arrived in just a few days. I purchased 5 things at the store (honey emulsion, royal honey eye cream, rice mask, tomato hand cream, egg foam cleanser) and had I purchased the same things online, I would have saved $ 20. Clearly, I plan on buying things online in the future.
One of the things Asian skincare brands are known for are the abundance of samples. I was expecting to get a bunch of samples and I did, but all of the same product (the rice mask) and it was even a product that I purchased myself. The salesperson said it was either the rice mask or ballpoint pens and said I could use the mask samples for travel. I was disappointed I wouldn’t be able to try something new.
Also, please note their return policy is rather strict. If it is unopened, you should be able to return w/​in 2 weeks with receipt. If it is opened, you can only open it if you have a visible allergic reaction.

I love this store!!! When I discovered it more than a year ago and finally doing a review. I live the service and especially the products. They’re great and my fave is the black mask with rice. You get a lil gift with every purchase. It’s awesome. I wish every makeup store would do this!!!
I’ll keep coming here and I love that it’s close to my house. :)

Yahooooooo… glitter makeup here I come! All the fruit sent smell amazing… gotta say I love all the royal jelly stuff. ;)

I only recently stumbled upon this place and absolutely love using their products. As a guy, I have sensitive skin and have tried many products that could help with my temperamental skin, whether it be dry or oily. Every time I pass by the store, I always somehow end up buying something even though I really shouldn’t! The workers here are very friendly and knowledgeable about their products. I only wish they had more of the SkinFood products like they do in Korea, but hey, some is better than none at all.

I am actually VVIP of skinfood back in South Korea and I was glad that skinfood exists in the United States anyways, but I wished they had more products. Skinfood has a lot more better items that we could possible use in California (such as watery berry collection, which released 2 years ago) and i could only find about 4 – 5 lines including apple sparkling, honey royal, etc. In conclusion there are two problems that can be sorted out and it would be perfect. 1. more products, 2. membership services should get started.
Prices are obviously doubled up compared to Korea since is imported, which is understandable. But for those who never have experience skinfood, I strongly recommend because compared to the prices it is very successful/​useful/​helpful products. Someone below has mentioned that it contains urea (animal Urine) and Aluminum (cancer causing ingredient), if you are THAT sensitive, don’t use it. Why bother to comment? I’ve been using skinfood products since I was 7 year old and I never had any troubles on my skin or anything else. In fact, my friends who had damaged skins got covered up by using skinfood products.
Employees were very nice, they kindly helped me to find the products I wanted, and if they don’t they helped me to find similar/​better products I could use, and she gave me buuuunnnnch of samples I could use. + obviously I recommend asking the employees which product will suit on your skin the most because each line/​collection and products are designed for different types of skins.
anyways skinfood da best so screw the haters. whoever you are. a professional aesthetician or whatever. haters are gonna hate and I am speaking as a customer who’s been using skinfood for over 12 years and actually have experiences on using every single products on my own skin.

Omg I almost bought the whole store, the damage to my wallet was severe this trip… haha
So I first encounter the skinfood brand in Hong Kong where there’s store everywhere. The brand prides itself on fruit based and plant based cosmetics that is suppose to be good for all skin types. I first tried there peach sake bb cream, and I really liked it.
So when I found out there’s a store close by in Glendale I was hyped! For some reason they they don’t have a store in koreatown but in various mall in southern ca.
But the Glendale location is in the section next to Macy in the second floor. It’s quite a pretty store with their most popular items. Their colors are very light and young. The sales rep Kayla, was super helpful and friendly. I had a great time shopping at this skinfood, try it!

If this company loves to use fruits so much, why is there Urea (animal Urine) and Aluminum (cancer causing ingredient) in some of their products. Being a licensed Esthetician I wouldn’t recommend any of these products if you’re looking for any thing for acne or to maintain skin. If you tend to be severely sensitive, stay away from this store at all costs. They do have nail polish and accessories which you could go for, but amongst the rest, do your research on their products before applying them to your skin or patch test them.

I have been coming here… but, never for myself… gifts for people and family… never me.
–then one day, I started.
–and although this is 60 miles away from my house (hubby drives), I go to see Lilly.
–I love this brand!!! This is the greatest brand, ever. I love this. I have sensitive and acne probed skin, so I thought only to is: shesiedo… but this is triple the $$$…
–skinfood is amazing, ask questions, and let them know your concerns. ASK for Lilly, she is amazingly knowledgable. Thanks so much!!!
Price is fair… given the products should cost so much more!!!

Decent, unique, cute products. They have lots of skincare and makeup that use different fruits, foods, and vegetable ingredients. They are located in the Glendale Galleria (between Macy’s and Nordstroms). When they first opened, I went here several times and enjoyed coming here and purchasing their products.
However, reasons I don’t come here anymore:
1. Their nail polish section USED to be awesome but now it’s been the same products for 1+ year and same colors and trends… I’ve checked time and time again and no new polishes.
2. The workers are SOMETIMES friendly and greet you but most of the time they stare you down and/​or hound you while you shop/​look around. Before, someone used to always help me choose products, etc but lately when I walk in, they don’t really greet me or notice me and I just leave the store within 30 seconds.
3. Their products are never in stock. I’m not sure about now but before when I went, most of the items were out of stock because they said they had issues with the Korean customs coming through. They definitely need to fix this issue if they wanna run a store…
Other than that, they have good, gentle, natural products at a reasonable price. None of them REALLY stand out to me and haven’t really been re-​purchase or holy grail items though. If you’re the type to easily break out or have sensitive skin, their products may help you.

Finally, a Korean cosmetics boutique in my area. I wish there were more brands and shops but hey, I’m not complaining.
This branch has quite a limited selection although I love their lip products rack. Their face products variety is pretty good too but they never have that one thing I’m constantly looking for (hello, online shopping).
The staff are okay, I guess. On a good day, they’re super bubbly and friendly. But there were employees that I’ve encountered that seemed to me that they didn’t want to be there. They never forced me to buy/​try a product or anything so that’s good. Another good thing is that they actually have tried and are using the products they are selling. The girls would share their experiences with the creams and powders, etc. and that’s a good thing.
Provided that this is a Korean cosmetics brand, most — if not all — the writing on the products are in Hangul. I can read Hangul so I know the proper shade names of the products. I think it is useful to have the staff know what the shade names are. I’m not asking them to learn Hangul… just list down the shade names. Like for the Honey Glossy Rouge lipstick #331. Instead of just referring to the shade number, how about the name, «Garden Balsam». Yes, they are WRITTEN in Hangul but really, the names are in English. ;-)
And thank you for always giving so many samples!

Dear Epidermis,
I think you are a total pain in the ass! I hate the fact that you are so darn picky about everything and the fact that you develop allergies for everything I put on you. WHAT? Is Clinique not good enough for you anymore? Are you also a vampire, do you hate the sun or something? Well, guess what, the sun hates you too!!! Stupid skin, I HATE YOU!!!
I have been very fortunate to be blessed with a great family and good health, but I have been cursed with the most sensitive skin ever. I can’t wear or even touch wool, I can’t use face washes or lotions and worst of all I can’t even wear sunscreen because eventually, I will develop an allergy and will end up breaking out into hives and get these huge itchy red blotches. But no red splotch or hive could ever compare to the sun spots my skin developed. My arms were covered in it, they were so horrendous that I looked like I had a terrible contagious skin disease.
But I’m a fighter, I was not going to let these sunspots get under my skin. I was determined to get rid of them, I tried whitening serums (by murad and clinique) and pure hydroquinone (which is known to cause skin cancer), not only did they not work, my skin was allergic to them. I was angry and and felt helpless, I had even crawled into my closet to cry, cursing to God for giving me this stupid skin (I know I sound very superficial and melodramatic, but hey, I’m a girl, and every girl deserves to be beautiful).
Lucky for me, I guess God heard because he brought me here. I walked in with my sister with no intentions of purchasing any of their products, but the sales associate was very enthused about introducing us to their new line of beauty product anyways. He was excited, knowledgeable and extremely helpful. In the meanwhile, my sister kept urging me to ask him about my sunspots. Embarrassed and reluctant, I finally showed him, he told me not to worry and suggested their Tomato Hand Lotion ($ 6.40). And lo and behold, in less than two weeks they were gone, they vanished and completely disappeared, even laser surgery will leave scaring, but this lotion made it seemed as if they never existed (and NO allergic reaction)!
Yes, Skin Foods might make very wonderful products, but nobody will ever know how good they are if not for their knowledgeable and empathetic sales associates. I am a fan for life, I love you Skin Foods, thank you for showing my epidermis who’s boss!!!

This place is AMAZING! This place is probably my top 9 reasons why I like Korean people! They come up with some of the BEST beauty products that are actually quite affordable. And best of all… IT ACTUALLY ALL WORKS!!! AMAZING!
I knew someone that had sun spots on their hands and tried a dozen of creams and hand lotions that say they will lessen the appearance of them or make them disappear like magic yet none have worked. I came here with her and asked if there were anything that could get rid of it, the sales associate gave her a small bottle of tomato hand lotion, and said its very good and probably will help (though we were skeptical we tried it anyways). In about two weeks those sun spots completely disappeared like FREAKING MAGIC! Best part yet… this bottle of lotion didn’t cost a fortune like the other things she purchased. not $ 20, not $ 10 but $ 6 freaking dollars for a bottle of magic. I mean how much better does it get?
Only down side to all this is everybody knows its awesome and everything I want is almost always gone :(

I LOVE SKIN FOOD. It was my favorite cosmetics store when I lived in Korea and I am so happy that I only had to go without it for 1.5 years before it finally made its appearance on U.S. soil. I own about $ 200 worth of Skin Food products at this moment, though most of it I’ve been rationing from Korea so it’s probably more than that since the U.S. prices are a bit higher for some products. BUT IT’S SO WORTH IT.
At this particular location though, sometimes the sales associates can be too chatty for me. One time a girl added me on Facebook, which was cool, she was sweet. Another time, one of the girls was talking so much to me I couldn’t even browse around! But chatty Cathy’s are better than silent Sue’s — bottom line is these girls know what they’re talking about so ask them about the product to find out what would be best for you!
(If you’re going to buy anything, get their nail polishes for starters!)

Finally a Skin Food store! No more paying for shipping and waiting for the package to be delivered.
Made a special visit to the Glendale Galleria just for this store this weekend. It’s located on the second floor close to the Forever 21 accessories store.
Walked in and immediately greeted. Was asked if I familiar with Skin Foods and I proceeded to look around. The sales girl was very helpful with explaining what different products were, asked what I was looking for and showed me what I might like. She kinda followed me around the whole store, explaining what different products were good for, what types of ingredients were in it, and also told me which products were her favorite. This girl knows her stuff super well!
I purchased the Parsley & Manderin Milk Foam Cleanser, which she says will help clear blemishes and even out skin tones. And also got face masks and a nail polish.
I was super happy with my purchases and she was nice enough to give me 2 samples! I got the Black Sugar Mask and the Rice Mask! They really know the key to a girl‘s heart, BEAUTY SAMPLES! :D

My sister was so excited to have a SkinFood open, she had been buying the products online for over a year now, so I had to pay a visit to this place she’s been gushing about for so long.
I have to admit… I was gushing when I left!
The store was adorable and everyone was so helpful! They have GREAT customer service! I have to really give a shout out to Alice and Scott!!! Alice was great because I told her exactly what I wanted and she could just point out the product I needed. I really appreciated her helpfulness and how knowledgeable she was. I have black heads I’ve been dying to get rid of and she pointed me to the brown sugar mask! I had just used it since I grabbed off my sis, so it was definitely on my list! I also got a honey balm for my lips! Of course I had to remember my boyfriend! I got the fermented wormwood for his hands, an early vday present for him! When I got to the counter Scott recommended the water drop essence for him also! He also took the time to wrap the products up for my boyfriend and give him some extra goodies! The wrapping was all too cute!!!
Super helpful and enthusiastic staff! They go beyond just to make their customers happy! I know my sister was when she left!
Luuuv it! I will definitely be back! I’m also definitely addicted!
Thanks SkinFood!!!

FINALLY! A SkinFood opened near me! No more purchasing products on-​line anymore!
Have to say, the salesperson was really friendly, a nice Vietnamese girl who was excited for SkinFood to be open too. She suggested the Black Sugar Mask for my huge blackheads, and hopefully it’ll work.
Also, she provided a few samples of other products. Hopefully, they’ll be carrying more BB cream and some fresh mask that I happen to find on-​line!