Sprint Store By Wireless Experts

. Having found this fine establishment quite by accident being frustrated with my I-​phone and a customer of Sprint forever, walk in and greeted by Mr. Pharaoh LaMothe and his side-​kik Enlil Samuel. Awesome experience! Their dedication, energy, sense of humor, passion for helping others is evident. Pharaoh within minutes solved my problem. Issue resolution & product knowledge are above & beyond anything I’ve experienced and intend to be a customer for life. Both Pharaoh & Enlil are great communicators and should be recognized by Management.

Love this store, great deals and always helpful with everything. Tell them you saw the Unilocal review about the 25% off deal and they will hook you up with 25% off accessories!

Phillip is always helpful. Live by this store so I go because of its location and awesome help. However at times the wait times are a little long.

I used to live by this store. Even though I moved away from the area five years ago, I still drive over here for service. I can’t remember anytime that the products and service weren’t excellent. This is a smaller store, but still plenty of phones and accessories to choose from. The staff is always able to answer my questions and explain my options to me. Would recommend highly!

I’ve been coming to this store for more than 4 years to upgrade, repair, buy phones, and buy accessories. The employees are knowledgeable about phones and knowledgeable about and empowered to give deals on accessories. They are friendly, helpful, and so far have been very honest. They are efficient in getting us out the door. No complaints here!

I have been a sprint customer for almost 10 yrs and I have 7 lines on my account. They use to be awesome and I use to brag how good they were. What happened? Numerous problems with customer service, bad service as in break up calls and dropped calls. Well I never could get service in my house so I went to my local Sprint and the guy «wireless expert» and he said if we upgraded our phones we would get service. Ha, not even close so I called and after being put on hold 4 times and put back in the system finally a person who spike no English got on. I tried to explain to them our brand new LG 3 phones don’t work so they said I need an airwave. Perfect we should receive it in 3 to 5 business days. That was 2 months ago. After numerous calls to them and being disconnected twice and 2 supervisors later they informed me their were no notes about this on my acct. I can’t waste an hour on the phone talking to idiots like them. So not only now we don’t get service in our home, we are constantly over billed and getting no help. We pay insurance on all our phones and after 5 months my husbands phone broke he went in to the «wireless experts» and they downloaded the system update. Which totally broke his phone now they want to send him out a refurbished phone for something they did. We pay insurance every month for a refurbished phone? That they broke. Wow. I was told a customer care supervisor would call me in 24 – 48 hrs. They verified my number and called my sons phone which he told me later. This is the very first time I ever complained about a company and will be my last. Sprint phone service is the pits and they are losing a customer of 10 years and 7 lines… I have never been so overbilled or disconnected from a company as I do with Sprint. I guess I have to pick 1 star to post this, where are the negative signs at. They do not deserve 1 star.

Very disappointed. Being a sprint customer for over 4 years and renewed my contract and updated our phones at this store, guy lied to me about how much my monthly bill would be.
Finally after hours of wasted time, finally got it some what fixed to were the bill is acceptable but not what was I was promised.
Sprint is great but the sprint store is not.
use with caution and add 70 dollars to the monthly bill that they promise.

Before coming into this store, my family and I had already been to two other Sprint stores and a Best Buy and had not had helpful employees. The people at this store are great! We were greeted when we came in and they had a sign-​in sheet so they knew who to help next. Phillip helped us and he was the best Sprint employee I’ve encountered. He explained the pros and cons of multiple phones, he was engaging, and worked with all of us to make sure we got our phones activated correctly. He and another employee, Pharaoh, stayed past closing time with us to get all of our phones up and running. My whole family will definitely come to this store first next time we need anything.

My Evo has gone through some substantial abuse, so I finally made it here to get a screen fixed. Most of the staff was friendly, upbeat, and helpful, but my downtrodden helper was irritating me with her apathy. I have insurance, and went in with a broken screen. My phone was still fully functional, so a simple replacement would have been nice.
But apparently, that’s just too much to ask for. They didn’t have replacement screens for one of their most popular phone models, so I was told to just pay the $ 100 deductible and get something refurbished. I did so, disdainfully.
As they were repairing it, I had to ask – was there another way? I was informed that I would have to call another Sprint store and inquire whether or not they had one. As a customer service representative, she should be letting me know up front what my options are, not forcing me to dig for simple answers. She never cracked a smile, did not make me feel like a valued customer, and overall just did not demonstrate the level of knowledge one would expect a Sprint employee to have. That being said, my refurbished phone already has issues – as if it weren’t bad enough having to sync my social media accounts all over again.
If I had had one of the more confident reps, this could have scored a 3. If you’re a Sprint customer, you may want to select a different location for your needs.