The Best Little Spa

I would not even give this place on star if I could. I have had this appointment booked for months now. I show up and the place is closed, waited around for a while and decide to check emails after reading numerous Unilocal reviews with similar stories. And of course my appointment has been cancelled. No explanation, all the email says is appointment cancelled. Email was sent only several hours prior to the appointment, an appointment that has been booked for months. So irritating, I will never return to this business.

This place is a scam do not buy a groupon. I bought it, booked it– the next appt was over a month out– received an email to reschedule 3 hours prior to my scheduled appt time! Not a phone call, an email! I went on here and saw the other reviews, I am not surprised.

Went there on a groupon, had to wait a while to get an appointment. Bought a package for 4 additional facials. The night before my first appointment I get an automated appointment cancelling my appointments for the following morning. I tried calling, it was just a recording. I had scheduled this appointment before taking a vacation. I looked at her scheduled no appointments until June. I emailed her with no response. I would not recommend, I believe this company is a scam based upon all of the complaints. I have filed a complaint with my credit card.

I set an appointment for my mother to get a facial for March 25. This was a birthday present. Received a confirmation on March 24. When my mother got the business, it was closed. There were several notes on the door of other people who had showed up for an appointment and the business had been closed. Very bad service. Would not recommend this business to anyone.

I made an appointment 1.5 months in advanced because it was booked out that far. I wanted a facial before my wedding. I drove 45 minutes one way to drop kids off and drive to her only to find her spa closed!!! A salon next to hers said this happens all the time. Her words were «I don’t mean to talk bad about her but I didn’t want you to wait for an hour like I have seen others do. She’s a flake and this happens all the time. People leave notes on her door for her several times a week. I think she’s running a scam». I was very upset at how unprofessional and inconsiderate it was to not even get a phone call canceling. When I tried calling I couldn’t get a hold of her. I am hoping this review will save someone time, money and frustration. I see her post reviews of happy customers. I guess she has to show up in order to get those.

This place is a scam. My fiancé had an appointment for a facial and showed up to locked doors. She attempted to call and couldn’t even get an answering machine to leave a message. The ladies at an adjacent business saw her waiting by the front door and told her that it’s a common occurrence with this business. I don’t know how anybody can operate a business this way. It is so disrespectful to people who schedule time out of their day to use the services. Don’t bother with this place. As you can see in all the other reviews, this business owner doesn’t care.

I bought a groupon for a facial at this spa in January 2016. I scheduled my first appt about a month out because that is all that was available. 2 days before my appt I received a confirmation reminder. The following day I received an automated text to cancel my appt. I went ahead and rescheduled online about another month out again. I finally went it today at 10 am for my scheduled appt. As I was waiting for her to arrive I received another automated text message about cancelling today’s appt. This is extremely frustrating that I have tried to redeem my groupon here but have not been able to. At least I was able to receive a credit via groupon– I’ve read the other reviews saying she denies you refunds.

Bought a Groupon for my daughter and I on February 9^th and couldn’t get an appointment until March 15 which is today. So much to my disappointment I just received a cancellation and was told I couldn’t reschedule this week… I wouldn’t waste my time or money again…

I bought a facial on Groupon from this company for my mom.
The Best (they spell «Worst» funny…) Little Shop is an hour drive from my mom. They cancelled her appointment at the last minute. They didn’t even CALL her to cancel the appointment… they emailed her at the last minute. Who checks their email constantly?
I’m not stupid. I know they canceled her appointment because it was a discounted appointment through Groupon and another full price client tried to book so they bumped my mom.
Not only that, but they told her they couldn’t reschedule her for TWO MONTHS.
Absolutely insane. I will be spreading the word about this spa. I will be leaving reviews anywhere I can as well.

I had an appointment today, received a confirmation yesterday, today checked my email and found this:
This is an automated message on the behave of The Best Little Spa. This message is to notify you as of today 02÷11÷16 your booking privileges have hereby been suspended and all appointments cancelled. This is due to a direct violation of the booking systems terms of use. Please contact The Best Little Spa for further information at
I didn’t know making appointments was a violation of the rules! Contact the best little spa? Nearly impossible! Obviously she doesn’t want me as a customer.
Filed a dispute with my bank.
UPDATE: It’s been over 24 hours and I have not received any communication from this business. She has over $ 300 of my money! I have sent 2 emails and received nothing back.

I purchased a Groupon for my fist visit. The owner /​operator called to cancel that appointment. I had to wait 6 more weeks to get in. That appointment was good, so I purchased a small package. From that point on, every time I scheduled, she had something come up and cancelled. 3 times this happened. When it looked like my appointment was going to happen, I showed up, waited 10 minutes, texted her, no reply. At 25 minutes past I went to Unilocal and found this is how she runs her business. Read her history. DO NOT USE THIS BUSINESS! !!! She does not give refunds, but AMEX is going after her for not delivering on her service. Bye the way, when she got back to me, she claimed she had nothing booked at that time on that day. I sent her a copy of the confirmation email I was sent 2 days prior. She lies.

She rescheduled my fist appointment noting that the esthetician was ill. I rescheduled for the same week and showed up to my appointment 15 minutes early and waited an additional 15 minutes after my appointment outside of the closed salon. Called her number which was a precorded message and also sent an e mail with no response. This is a scam!!! Please beware and do not purchase a groupon to this location!

DO NOT BUY A GROUPON FOR THIS PLACE!!!
I purchased two groupons, one for myself and one as a gift. Then I find out that there is no real phone number, so I have to use their counter-​intuitive scheduling website. After a couple of false starts, I booked two appointments, one after the other. They were both under my name.
I got at least two confirming emails, all of which just said that I needed to print the groupon and bring ID. I don’t live in Glendale. My mom and I scheduled our day around the appointment.
I got their early. The door was locked. When it got closer to the time, I checked my email and found that FIFTEEN MINUTES before the scheduled time, the appointment was cancelled. The reason, «double booking.» There was no explanation as to why this was not noticed before (like when I got the confirming email).
I have no idea what’s wrong with this person — why she has so many reviews that say the EXACT SAME THING. I don’t want to speculate on what kind of mental or drug problems might cause such chronic unprofessional behavior.
I am going to try to get my money back from Groupon. Wish me luck.
I was disappointed and, yes, quite angry, that I drove all the way out there for nothing.

My experience is the same and everyone elses. Unfortunately I did not look Julie up until I also wanted to share my experience.
Got there at my apt — that I had scheduled 3 weeks prior — planned my day around this apt. only to sit outside her office. while sitting there I scanned my e-​mail and saw that my apt had been cancelled two hours prior to this apt.
Now I also see — as others have — that there is no physical way to contact «The Best Little Spa». The listed phone number is «just a recording», and if I was to even want to try to reschedule the next available apt is more than 3 weeks away — AGAIN! How does one stay in business like this? I’m getting a refund for my groupon and moving on!

Best Little Spa… to steal your money!
SAVE YOURSELF!
They are scammers, DO NOT BUY GROUPONS OR OTHER PAY UP FRONT DEALS!
I am contacting the better business bureau!
They have canceled my reservation the day of 3 times!
I just Made my appointment yesterday and the canceled it this morning!
HORRIBLE!

READ the REVIEWS:
Wish I would have read these: Had to make appointment 3 weeks in advance. Pre paid on credit card. BUSINESS IS NOT OPEN MON-​FRI. Monday at 11 am. Doors closed and locked.
Please save your time, save your gas. NO THANK YOU.
Julie does not return calls or texts or notes left on humanless office front door.

1^st time was cancelled due to technical problems, which is understandable, so I rebooked for the following week only to find her place closed… does not answer the phone or respond to text messages. Unfortunately for me, I drove over 30 min each way twice & was still not able to get a facial. Would’ve been nice to know in advance that she wouldn’t be there as time is a valuable & limited resource.

I purchased 3 Groupons, two were gifts for my friends. We all scheduled our appointment online, which was a hassle since she had nothing available right away. The day of our appointments she sent a text saying she was «sick». All of our appointments were on different dates but we all had ours in the morning. Her being «sick» is obviously a lie! Probably to not have to wake up early.

Julie was running 5 mins late with another client-​no biggie.
She was very friendly and apologized for being a little behind. Her room is small but these are just little studios. I’m 5’4″ and had no problem fitting on her table. The table itself is a little wobbly and not too uncomfortable. I think her studio is decorated nicely and she has dark drapes to help block the sun (more sheer than a complete black out). She started by cleansing my face and then applying something to help soften blemishes. After that set for about 3 – 5 minutes, she used a hot towel. Then she began extractions. After she applied a masque that was to set for 15 mins. It didnt feel like 15 mins but the mask was dry so she used a hot towel to moisten the dry mask and then remove it. She applied something else to my face and then sent me on my way. The entire thing was 40 minutes. I thought it was going to be 20 mins longer with something else. Overall, it was a nice experience but unfortunately, I didn’t think the experience would be worth $ 85 for another one.

I really wish I would have read these reviews before I booked my appointment. I had a 8:15am appointment (the only time available this week) before I leave on vacation. As I waited for someone to show up I decided to check emails to find an email to reschedule. I drove 20miles to this appointment and would have expected a courtesy phone call to cancel or reply to my response. Extremely disappointed. See attached pics of the communication. Still no reply to my request.