The Home Depot

I needed a couple things from home depot. I was really impressed with the customer service Stu was extremely helpful, knowledgeable and just a pleasant person. I would suggest working with him. Great guy, I will shop at this store because of my experience here.

I’ve never been a Home Depot fan, but sometimes you just have to do it. Sometimes. (Lately, though, I’ve been spending more time at Ace Hardware — things may cost a bit more there, but sometimes it’s worth it to save at least some of your sanity.)
Since me and The Hubs moved here back in July, I’ve probably been in this store maybe a dozen times. My biggest problem with this location is the parking lot. It’s an absolute zoo! No matter where I park, there’s always someone who won’t stop or even slow down when I’m backing out of a parking space. Plus no matter when I go to this store, it’s crowded. Maybe that’s just part of living in the city, but I’d sure like to see a Lowes open up nearby!

Your typical Home Depot.
Lumber yard towards the northern end with the garden area on the south.
I’m knocking 1 star off this store as parking is usually atrocious. No matter when I visit (Weekdays during lunch, or weekends) it seems the the lot is overly full.

It’s the closest one to my house but it’s always a zoo. Especially on the weekends. And what is up with the returns desk. Today is the third time I’m standing there waiting for the staff to finish their personal conversation before acknowledging that I’m standing there, oh and they work here, oh and do I need help???
Yeah. Two stars is generous.

Possibly the worst buying experience of my life. I’ve never had such a hard time spending 4000 dollars before. The people in the door department are never there, refuse to help, are too busy, and lose your paperwork. It took two months to get some doors installed in my house, and then the installed the wrong doors and forgot to get a couple of them painted. I’ve tried to meet with the manager in that department and for some reason he is never there! I’ve stopped in 8 times to talk to him! Not once has he met with me. Such terrible customer service… I need appliances now, looks like I’ll be going to Best Buy or Lowes.

Nothing like watching staff lolly gag about when waiting in a long line at service desk.

Called to find an electrical air pump. First rep said he didn’t know if they had them and then hung up. Second call — guy said yes they had them but when asked how much they cost said he didn’t know and no one could help me. Terrible.

For the past 2 months I have been going there a lot lately. Man, have they change or what??? I have no problems finding help and also, they have been extremely polite in assisting me to finding stuff and also price matching stuff that I found at other stores.

My goodness, Do Not Shop in this store for appliances!
We bought a GE cooktop and a GE downdraft system they were suppose to work and fit together, both 36 inches. We were removing an old 36 inch cooktop and downdraft-​should have been easy take the old one out put in the new. They are completely different sizes and we need to cut granite, wish I knew this. I called the mgr at Home Depot his name Gotham, he offered no help no information on perhaps other appliances, he even had the nerve to say I couldn’t return them even though they were in the box and we haven’t had them 48 hours! THE WORST EXPERIENCE EVER.

Very helpful staff at this location. I often buy the «wrong» item and never have an issue taking it back and getting help to find the right item.
I’ve taken broken tools, my recently my weed eater, and usually my problem is fixed walking out the door. This time, Gary even helped me wind and attach the wire.

I’ve never been to a Home Depot where the employees are so rude and lazy. I needed two keys copied and it took asking four employees before someone finally came. Every employee kept saying they would page someone. After waiting for 15 minutes, a woman shouted at us «you need a key made»? Well that would be why I’m standing next to the key machine. She sent some guy over whose first words were, «give it here». He cut one key while complaining the entire time and was unable to figure out how to cut the second one. We had to wait another 10 minutes before he asked for help. At the checkout I had a 10% off mover’s coupon. I called the self checkout employee over and her response was «that’s not going to work. You need to spend over $ 50». No, the coupon does not say that. How about you attempt to put the coupon through first? Rude lazy staff. Never returning to this Home Depot again.

Went in on a Saturday evening to get a copy of my car key made. Very friendly and helpful staff. Getting a key copied is super cheap too– mine was $ 2.50!

I may not be a Home Depot expert, but this must be the worst store by far. I’ve been here various times over the last week and I haven’t had one good experience. Needless to say, I will not be back. The cashiers just stand around talking and let you walk past them a few times before you finally have to ask «is anyone open?». Then they all look at you as if you should know that every lane is open, they just don’t feel like helping you.
Then I was told my gift card was invalid, after never using it before. On the 6^th time of the cashier trying to swipe it, it «magically» worked! Hardly any of the credit card screens actually function the way they are supposed to either.
Not one person in the electrical department knew what they were talking about. I’m sorry, but don’t tell me your the «man for the job» when you can’t answer any simple lighting questions.
What a horrendous store. I think the only positive about this location is the friendly hot dog man out front.

It is amazing how difficult it is to get help in this store. We asked several people where to find shelf pegs with mixed, but negative results. Some of the help was downright negative and indifferent to our request. They seem to go through cycles every few years of terrible and better service. At the moment they are at the low end.
I wish there were more local options.

Came in for a special light. First person says she’ll call electrical to help us. Doesn’t. Second person just says «I’m not in that department.» Third person says the same. Fourth person says they can help but then has no answer to my question other than «Don’t buy the cheapest.» Helpful, this place was not. Left without my light.

Wanted to make sure I left a review of positivity since most reviews are negative these days.
Went to this Home Depot since it’s a block from my house looking for a drill and had a certain budget. Had a question so I tracked down the nice lady working the tool area (forgot her name but this was at 3:30pm on Saturday July 5^th). She was knowledgable and helpful. I asked for a certain drill they had on display but they didn’t have any on the shelves. Asked about another one and they were all out because it was clearance even though it didn’t say clearance on it. She she pointed out another one that was a little more than I wanted to spend but said she’d write a ticket for the price of the one I wanted ($ 10 difference). I was really surprised and also very happy.
Great customer service is such a rare commodity these days and should be recognized when it happens.
I’ll be back for sure.

Isn’t the definition of insanity doing the same thing over and over and expecting a different result? If that’s the case, I may be insane…
UGH! This place is borderline useless, especially if you actually are looking for advice or help. Customer service is, as a general rule, terrible. Yesterday at 7:45PM, they ONLY had the self service check out lanes open. No cashiers. None. I usually end up spending about half my time in the store aimlessly looking around and wondering where the hell the things are. Without any staff cruising the aisles, its damn near impossible to get any guidance.
I really don’t think all big box stores need to be this way, and I’ve seen a ton that aren’t. But in central Denver, our options are very limited, and Home Depot APPEARS to have figured that out and acts accordingly. Very clever, Mr. Big Box Store manager!
I try and use some of the smaller hardware stores all around town, good to support them and you can actually get some help. But there are some things you just HAVE to go to Home Depot for… yuck!!!

Home depot. How I HATE thee, let me count thy ways…
Remodeling anything is always a project, and the people at home depot do not make anything easier. If you can actually find someone who knows what they are doing, thats a big plus. But that rarely ever happens.
I ordered a vanity top for my bathroom remodel, I actually ended up ordering 5 different tempered glass vanity tops, and every single one had numerous flaws. Home depot claims they inspect everything before they send it to a customer. BS! If it was inspected why couldn’t they tell it was made incorrectly? Needless to say, special ordering any item from here is a huge pain in the a$$!
I’m going to keep my distance from you home depot. Especially from the girls in the kitchen and bathroom designing center. I won’t even get started on that one.

Went with my sister to get a refrigerator. Found parking immediately. Took us only a few minutes to find the right one and checkout was very fast and easy.

We were in and out in a minute — in a good way! An associate helped us find what we needed right away, then there’s self checkout, and wham-​bam, you’re done!