The UPS Store

The worst store ever! I used to get my mail here because of Ted I closed out my mail box. I had an emergency and didn’t want to drive around to send a fax. I will do anything to avoid his place because of his rude ways! Learn from me he has no customer service skills. This place use to have such wonderful people. When it was taken over and he became the face of the store I hated picking up my mail and listening to him deal with customers. I was hoping he was no longer there when I went in today, but he is. He is BEYOND RUDE made fun of a customer and commented on unknown facts. The gentleman didn’t speak English and he really thought speaking louder and laughing at him was appropriate. I have looked for other means in case I ever run into this situation again. DO NOT COME HERE FIND ANOTHER STORE!!! Make that drive to avoid being treated rudely or aggravated by an awful representative of this store!

I have seen the same guy at the counter for years. I have seen him argue with customers in the past. I really thought nothing of it because honestly it has nothing to do with me. But the other day he copped a serious attitude I literally wanted to smack him. This guy obviously is a A** hole. He charged me a dollar for a 1″ piece of tape I didn’t need. Then he doesn’t even put the dollar in the register I think this guy is charging people for tape and pocketing the money this guy is a scam artist. I don’t care about the buck. It’s the principle. Lol he does it again I’m getting arrested for assault just kidding but seriously if you go in here beware of the dudes prick ways.

WOW, what a terrible experience. So much so that I made a point of contacting UPS corporate headquarters in Atlanta, GA to voice my complaint. This is a franchise store owned by John Crawford who employs a manager by the name of B. Ted Washington, Jr. It is Washington with whom I have the problem. I had a large and heavy box to return to Crutchfield electronics and struggled to get it in and to the counter. I am a senior of 80 years and was offered no assistance with my package. I was returning the item in the same box that it was shipped in. As per instructions I had used a heavy black felt pen and placed an «X» through the original shipping label as well as all other stickers visible on the box. I applied the new shipping label with clear tape. When Washington saw this he quite rudely told me I had to cover the original label completely or he wouldn’t take it. Since I had no way to cover it standing at the counter I asked that he do it for me. He went ballistic saying that wasn’t his job! Really? He said it would come back to me. When I asked what should I do? He continued to loudly rant and said he didn’t care. Three other customers were now in the store. He then placed a sheet of white paper of the offending label, yelled «JESUS CHRIST», thrust my receipt at me and I quickly left. One of the customers that was in the store followed me out to express her outrage and said that she would call UPS to complain of the rudeness she saw and heard. Needless to say I was and still am, very much offended. This is the UPS store in the same shopping plaza as Fry’s Market and gas station on Olive Avenue. I would hope that Mr. Crawford has security cameras inside his store to review this incident (18 January @ 2:36PM — according to my receipt) and see how his employee is conducting business. How many others have experienced similar treatment and have just not come back?

Worst shipping facility ever! The employees are beyond rude and every package is at least a day late «because we don’t have time to go through them.» I live less than a mile from the facility and they won’t even allow pickup because they can’t find a box that is in the system as being there for a full day! Go to fedex instead.

The gentleman behind the counter today was extremely friendly and helped me with a fax that I needed sent out immediately. Unfortunately it was raining fairly heavily and so the fax machine failed probably 6 – 7 times. Through the entire time of working with me even through helping other customers the gentleman was very helpful and courteous. Eventually getting the fax to be delivered and sending me on my way all the happier

I am moving to Alaska, obviously I’m shipping a ton of boxes. Ron was super helpful when I f&$@!d up how I wanted my boxes shipped. He fixed everything over the phone. I know it was probably annoying as hell but he was cheerful and did it quickly and correctly. Thank you Ron!

The people in this store absolutely do NOT want to be there! Just not friendly, almost rude. I thought the first time they were just having a bad day, but it is like that every time, and I have seen this poor customer service with other customers in this store. Done.

Business has moved to 51 Ave and Olive.
Would not send package unless I gave a phone number. Went to Fedex — Kinkos instead